Russell Cellular, a Verizon Authorized Retailer located at 122 Prospect Hill Rd in East Windsor, CT, is praised for its excellent customer service and knowledgeable staff. Customers consistently report positive experiences, highlighting the courteous and professional atmosphere of the store. Staff members like Dan and Brandon are recognized for their helpfulness, especially in assisting customers with phone upgrades and data transfers. Many reviews mention how quickly and efficiently the team resolves issues, making the process enjoyable and stress-free. One customer noted a frustrating experience during a phone upgrade at another Verizon location, but found a significant improvement at Russell Cellular, where they received attentive service and support. Another customer appreciated the assistance provided by George, who spent considerable time troubleshooting their phone issues and ensuring everything was resolved. With a reputation for being less crowded and more attentive than corporate stores, Russell Cellular has become the preferred Verizon location for many, who feel confident referring friends and family. Overall, this store stands out as a reliable choice for anyone seeking mobile phone technology and exceptional service in the area.
The store and the people who work there are great. My Wifes long used headphones did not work, they suggested Sudio N2 Pro and she loves them. They also set it up for her phone. They are very courteous and professional.
September 2023
It was a pleasure working with Brandon. I was not looking forward to upgrading my phone and thinking I would be there for hours. The location is so much better than the corporate stores. It was so fast and highly recommend Russell Cellular, East Windsor.
July 2023
This is my favorite Verizon store because they have the best people working there!!!
