“I shopped at Big Y this evening and I was blown away by the service! My first stop was the hot food area. The item I was going to purchase had 2 different prices so I asked the first person I saw which price was correct. He said he was not sure (I guessed that it was not his department but he didn't say that it wasn't), but he would tell someone who could help me. He walked over to the person in charge of that department, pointed out who I was and the issue at hand. The young man in that department replaced the bag and printed out the price that was labeled and scannable. Next, over to the Deli counter. The lady behind the counter cut my cheese to the thickness I desired. I walked down several aisles and was amazed at how clean and neat the entire store was- from where I was walking I did not see anything out of place. On my next stop I needed someone taller than me to reach my item. The young man who came over to help me was just as friendly. Finally at the self-check out I was assisted by a young lady who also helped me. At this point, I asked to speak with a Manager who greeted me with a smile and a pleasant disposition. I had to tell him that my entire shopping experience was INCREDIBLE! Every person I encountered actually LOOKED at me, SMILED at me and was very friendly. It was clear they wanted to be where they were this evening. THAT is customer service. I should have rang that bell longer!!”
“This is the Stop&Shop I use most often because it is open until midnight - two hours longer than the others in the area. I also appreciate the freshness and variety of their produce. The store is undergoing major renovations, which based upon what has been done thus far will greatly improve the appearance of the store. Things are a bit difficult to locate at present because of that but more than once an employee has helped me find what I wanted. The downside of shopping late is that items are regularly missing from the shelves, particularly items on sale or earning points. While that happens in any supermarket I have found it worse here. It would be a great improvement if some restocking could be done earlier.”
8:30AM - 9PM
260 N Main St, Manchester
Money Transfers
“Stopped in to pick up a few groceries for the weekend. They are always busy here. Prices are better than most retailers in the area. Their deli is great and the store brand (Prima Della) is very good with a better price than other brands. They are good about layering the cheeses when they slice it so it's easier to grab a slice.They rely heavily on self-checkout as there are not many cashiers open.”
“**Update** As can be seen below Coinstar contacted me about my problem. They were very gracious and professional, and rectified the situation. I appreciate their customer service folks and I have modified my rating. Personally, I do believe they have more to improve, their response was nothing more than amazing. In short, they made sure I received the full amount of the coins I deposited as an Amazon eGiftCard, which is what I wanted I'm the first place. Cudos to your team.”
“I am giving 5 stars for the hard-working employees, especially Erika in the produce department, she is always friendly and ready to help . Right now with the COVID-19 crisis people are panicking and buying out everything in sight. Employees are diligently restocking shelves and accommodating customer requests.”