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October 2023 by Thomas A.
I was at Tractor supply and was hungry. I decided to go to Big Y and get a slice of pizza. I looked at the pizza in the case , the pizza looked horrible, no cheese and the slices were tiny. I walked around and didn't see anything I wanted. Glad I didn't buy anything because the checkout lines were so long.
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July 2023 by Hannah S.
Comparable to a Winn Dixie, would rather go to stop and shop where the employees actually interact with you. There's never an open cash register, only self check out. Self check out lady today was incompetent, and not helpful.
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April 2022 by Elaine S.
I shopped at Big Y this evening and I was blown away by the service! My first stop was the hot food area. The item I was going to purchase had 2 different prices so I asked the first person I saw which price was correct. He said he was not sure (I guessed that it was not his department but he didn't say that it wasn't), but he would tell someone who could help me. He walked over to the person in charge of that department, pointed out who I was and the issue at hand. The young man in that department replaced the bag and printed out the price that was labeled and scannable. Next, over to the Deli counter. The lady behind the counter cut my cheese to the thickness I desired. I walked down several aisles and was amazed at how clean and neat the entire store was- from where I was walking I did not see anything out of place. On my next stop I needed someone taller than me to reach my item. The young man who came over to help me was just as friendly. Finally at the self-check out I was assisted by a young lady who also helped me. At this point, I asked to speak with a Manager who greeted me with a smile and a pleasant disposition. I had to tell him that my entire shopping experience was INCREDIBLE! Every person I encountered actually LOOKED at me, SMILED at me and was very friendly. It was clear they wanted to be where they were this evening. THAT is customer service. I should have rang that bell longer!!
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October 2021 by Steph Q.
SELLS EXPIRED FOOD. I really only care about baby food and frozen foods so to buy something that says the expiration date was a year ago is truly sad. They don't rotate their stock here. Don't shop here. Previous review: No baskets (only carts, probably to encourage over shopping) disorganized, incorrectly priced items, lazy workers. I will never come back here.
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September 2021 by Matt H.
Sharon at customer service was very nice. Also the tall young man with longer hair doing carts was helpful and really working hard. Seems to be a well managed establishment. Workers are always friendly and helpful.Thanks
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March 2021 by Marjorie S.
I am alarmed at the Big Y radio ad telling people they fry their seafood in Canola oil with no trans fats. In order for that to be true, it would have to be Expeller Pressed Canola, because Monsanto's hexane extracted oil is most definitely a huge trans fat. Couple that with the fact that Monsanto developed its Canadian oil to be resistant to Round Up...well, you the consumer decide if you think this is a good thing. Please Big Y, you are one of the more caring supermarkets, please use a non-GMO, more stable oil like Sustain--an oleic sunflower oil and then advertise that you do not use the highly hydrogenated Canola.
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March 2021 by David P.
To celebrate the upcoming Passover festival Jewish families have a lamb shank bone on the table. I went to the butcher department in Enfield Big Y to see if they could get one. Well I was serviced by a young man named Jeremy who was great. They didn't have any available but he took my name and phone number and said to check back next week. I'm writing this review because his bright and friendly service was refreshing
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June 2020 by Lou D.
Go to any other Big Y than Enfield. The store manager is condescending and not helpful. He takes nothing seriously and couldn't care less of your concerns or problems. With all of the problems we face today, shopping at Big Y Enfield should not be one of them. As a long time shopper who has frequented the store since it opened, I can not justify going there any longer. They are not consistent in what they carry, and if you inquire they just give you an answer to pacify you, without actually helping. I am done there. Other stores seem to care more about their customers then this store.
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October 2019 by Olivia R.
Such friendly staff!!! Truly made my day and made me laugh. The best check out cashiers, I truly appreciate that, instead of people that seem miserable being there. They have a great selection, and items you can always find on sale! The check out was super fast no wait today which was great!! I appreciate not having to go to several different stores to make a meal! The bread was fresh nice and hot to the touch and at a great price! I feel like they always have the most friendly staff of any grocery store! Their produce is always fresh too, I know at some stores I've been to it's been looking a bit iffy, but not here!
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August 2019 by Yun K.
I understand that there's not a large population of asians here but I felt extremely disgusted today thanks to the manager who literally went the extra mile to discriminate against me. My husband and I were buying some groceries and beer. (Which BTW we have been doing every week for months since we've moved to Enfield- at this very store with NO PROBLEMS) I went to go get some extra stuff so my husband was checking out. (He did not have his ID b/c his wallet was in my purse) When I got to the checkout, the manager was kind of waiting at the check out lane. (Not sure why because my husband in my opinion looks wayyyy over 21) Albeit I do look young and as I said previously, white people tend to not be able to tell my age. I can understand that you may think I'm under 21 but if I show you a VALID (literally a CT ID not even a foreign or other state ID), the first thing out of your mouth shouldn't be, "This can be a fake ID so I need you to sign this form". Well then why don't you call the DMV office in Enfield, CT which is where I got this ID a couple weeks ago and confirm. Do you need a blood oath and my SSN too? I don't understand how signing an "age form", helps the store from liability...and to literally bluntly tell me in front of my face that this ID looks fake makes me look like I am a liar. It was extremely embarrassing as there were 5000 people behind me waiting to check out. He kept stating over and over that I look like I'm 15, I don't believe it blah blah- I don't give a crap what you "think" I look like- my ID LITERALLY tells you that I am 30 this year. How else can I PROVE to you that I am over 21??? I honestly didn't say anything to him because people were staring but I was feeling like I did something wrong and was getting punished for something that's not in my control (MY RACE). I truly hope this manager is satisfied that he ruined my day and I look forward to NEVER returning to this store or any other Big Y for the kind of treatment that I received today. If you are white, please feel free to go to this establishment and I'm sure you'll be treated fairly. If you are any other race especially asian, DO NOT GO TO THIS STORE. Manager just looks for ways to discriminate like a vulture around the check out lanes. I truly feel bad for my cashier and bagging guy because I could feel their embarrassment at how I was being treated and they apologized to me which was nice. Big Y, if you read this, please fix this manager and maybe teach him some respect and manners. Honestly, truly the WORST grocery experience of my life.
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July 2019 by Kevin F.
To everyone here in CT don't shop at Big Y SuperMarkets. And why is simple they are supposed to be a family owned chain that cares about their customers. But what does Big Y do, on August 1st Big Y is getting rid of plastic bags because the state of CT is going to start taxing plastic bags at 10 cents per bag starting August 1st. So Big Y is going to have paper bags instead, however Big Y is going to charge their customers 10 cents per paper bag which is unacceptable. Especially since Stop & Shop and Shop Rite are not going to charge customers 10 cents per paper bag. So that just shows me Big Y is just using this plastic bag tax to make more money off it's customers which is even more discusting. Big Y is supposed to be a full service grocery store. If they want us to bring our own bags for the groceries then we should bag the groceries as well. And on top of that since we will be bagging our own groceries why does Big Y need cashiers we customers can surely scan our own groceries over the barcode reader. So if Big Y wants to make more profit they don't need cashier's.
