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August 2024 by Samantha Clay
Thanks to Danielle Sarabia for coordinating all of the care for my Jeep! I love having 1 place to go for all of my SUV’s needs!
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August 2024 by Derek Kerns
Joe Dubuc from the service department was very professional and helpful.
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July 2024 by jflochner
My service advisor, Danielle Sarabia, was completely helpful in initiating a resolution to a problem on my new ProMaster.
Thank you.
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April 2024 by Kathy Paquette
I was not too sure about trading my jeer grand Cherokee in for one with less miles. In sales I dealt with David S. Nice guy.! The day I went to pick up the car, everything seemed to be fine. Drove off the lot. Got a few miles out and all of a sudden engine light came on! Drove back to Lia in Northampton very upset. Then I met Joseph Debuc service guy. I’m pretty sure he saw I was SO disappointed. My anxiety was high! Joe gave me a loaner to use until they could find what was wrong. It took a few days but thanks to Dave S and Joe all was fixed. And Dave S was my salesman. Keeping my fingers crossed that all is fixed, thanks to Joe D keeping my cat!
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March 2024 by Joseph DiSanto
Anthony Paoletta was awesome
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February 2024 by Justin Rivera
awesome work and great customer service highly recommended dealership
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January 2024 by Carolyn Ouimette
Andre’ Charles was exceptionally helpful with the servicing of our jeep.
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January 2024 by Vashti Gray
My daughter is a new driver and lives away from home for school. I am an overprotective parent (as I should be in todays world) and when she got a nail in her tire I went into Mom mode. I called around to find the closest Jeep dealer (we both drive a jeep because I trust them) and reached Andrea Charles at Lia. I told him the entire story, he was patient and kind and told me what to do. I sent my daughter to them the next morning, he was just as patient and kind in person (I know this first hand because I was on facetime with my child). They took care of the tire and put her mind at ease. It was a great life lesson as a new car owner for her but also for me. It showed me that there are still good, patient, honest and honorable people in the world and one of them is Andre who works at Lia Chrysler Jeep Dodge Ram. If you need car service, go see him. :-)
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December 2023 by Jayson Morelli
Andre Charles was professional, helpful, and delightful to work with.
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December 2023 by Jaime Ortiz
Best jeep service/dealership around always takes good care of me. I missed my appointment time and they were still able to get me rescheduled that day. Super friendly customer service and fast service. Highly recommend.
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November 2023 by Patricia Newman
Service always excellent. Andre Charles customer service rep is knowledgeable, courteous and pleasant to speak with at all times.Services: General repairs & maintenance
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November 2023 by kerrighan kijak
The service department is great! Get's me in and out in a timely manner all while being polite and upfront about any concerns they may have! I will continue to go back to them.
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October 2023 by Basil Pederzani
Recently met Andre Charles, Service Writer at Lia Jeep. He is extremely customer oriented and a pleasure to work with. It is a pleasure dealing with someone who is sincere and very personable. Looking forward to working with him again.
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October 2023 by Supriya Sudan
Have you ever been to a place where the sales people will only talk to your husband or think of you/treat you differently because you’re unemployed and/or a stay at home mom? Well this is definitely NOT one of those places…I have nothing but high praise and good things to say about this place. Every time I either purchase a vehicle or bring my car to be serviced here, I am treated with the utmost respect and professionalism including from all the managers- Tony, Nick, Austin- and staff- Paul, Alex, Amber, and Andres. Everyone is always very helpful, friendly, and makes sure my needs are met in an efficient manner. I would highly recommend LIA Northampton to anyone and it’s also for all these reasons why I never go anywhere else.Services: Air & cabin filter replacement
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October 2023 by Timothy Mailloux
My greeting was congenial. Discussion of maintenance needs was clear as they signed me in quickly and in a timely fashion. Overall the car servicing experience was very positive..
