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March 2024 by Michelle Wilson
Excellent customer service. My breaks needed attention and they were able to fix them the same day.
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March 2024 by John Belliveau
I always go here for my oil change and tire rotation. Never any issues and in and out with in a hour. Enfield location
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March 2024 by Johnathan Velez
Great place to go. I will recommend them to anybody friendly, respectful, and the job that I had them do they did it very quick, and I am very satisfied.
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February 2024 by jaime colon
Make sure you look at paper work before paying for your service!….. l would avoid that place
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February 2024 by Dihana Davis
I dropped off my car about 7min after my 11am appt time and my car was taken in until I called to check on the status of the oil change at 11:45 as I had a hard stop at Noon and assumed under an hour would be enough time for an oil change and has been in the past. My vehicle wasn't taken when I called and I heard the mechanic state I "just dropped the car off". I informed the person on the phone that I could come back and pay, then leave my car for a later pick up and they agreed. When I got there at Noon to pay, my car was being worked on and I was told it would be right despite agreeing to leave the car there. I waited an additional 15min for them to finish and the mileage sticker wasn't updated. I had to go back in and ask for a new one. I have only gotten my oil changes at this location for a few years as I have gotten free tire rotation every visit even though my car uses conventional oil. I was told this time their policy is to have a tire rotation for synthetic oil only. My opion has dropped because of my most recent oil change and I will stop recommending this location and possibly seek to have my oil change elsewhere going forward.
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January 2024 by Brianna Coughlin
waited an hour for oil change when I had an appointment. multiple technicians sitting there with only one car being worked on. unprofessional staff. went downhill since the old manager left.
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January 2024 by Robert Klesczewski
Very considerate team. They got the job done timely and didn’t try to over sell.
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December 2023 by Karen Pestana
Very nice people, would definitely recommend to friends.
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December 2023 by edward rivera
I recently ordered tires off of Tire Rack and had them sent to Monroe for install. The service was atrocious, time consuming, and the employees were very rude to my family. If you’re going to have tires sent to a shop stay away from these guys.
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November 2023 by Rowan Nguyen
I have only ever had great experiences with this facility. All the mechanics are wonderful! Every time I go there with an issue they give it to me how it is and never try to find ways to up charge. Only place I trust!
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November 2023 by John Tedone
I've been going to the Enfield location of Monro for years, and I appreciate the excellent service they provide.
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November 2023 by Reggie “Rt” Trust
Good guys over there
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October 2023 by Lexx Vazquez
My name is Juan went there and talked to Joey thanx for taken ur time out and looking at my truck and letting me know what was Wong with my truck and doin my job super fast and right a++
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October 2023 by Yin Wu
I am sure this place does a good job for oil changes. However, I came here twice, made appointment both times, and had to wait for 45 min before my car was even serviced on. It's worth mentioning that, both times, there was just one car already in the garage being worked on when I arrived. No one else was waiting before me. I am not a car expert, so I will be grateful if they can offer some explanations. Oh, btw, both times, someone with no appointment came after me also for oil change had their cars serviced on before mine. It's puzzling.Update, I asked the guy at the front desk, he told me that appoint is just an suggestion. If I want better service, I can ask them not to inspect the car andntake the risk. Completely make sense :)
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October 2023 by Steven LaVoice
My wife made an appointment to have her new car checked out because this was supposed to be a preferred shop but upon arrival they refused to do the inspection on her vehicle. It is very frustrating that a place like this will make an appointment and then not honor it. We don’t live nearby so it was already an inconvenience to get there and then to be told they won’t do the inspection is just terrible customer service. We have tried doing business here several times and not once have we had a good experience and we will not be doing business here ever again.
