T-Mobile at Costco offers friendly and helpful service from knowledgeable staff members such as Emily, Dan, Ashley, and Crystal. Customers praise the team for their patience, clear communication, and ability to resolve issues quickly, including billing concerns and phone porting from other providers. Many customers have had positive experiences trading in old phones, receiving bill credits, and signing up for new services like home WiFi. The staff are described as easy to talk to and eager to walk through every detail, making the process smooth and enjoyable. Customers highly recommend this location for their phone needs, noting the excellent service and the team’s genuine care. Overall, T-Mobile at Costco is viewed as a trustworthy and efficient place to handle phone purchases, upgrades, and related services.
Emily was fantastic! She explained everything well and made the switch to T-Mobile easy! She even stayed late to transfer our data to our new phones. Kim also was very personable. I would highly recommend going to T-Mobile at Costco in Enfield!
February 2026
You guys are the best! I first met Dan and he was great. Then I met Emily and Ashley and they treated me great! I will be telling everyone to come to T-Mobile at Costco! I won't be going back to the store in Enfield by stop and shop.
January 2026
Emily and Dan were very nice and took really good care of me. I had a couple of issues with the billing but they were quickly dealt with and resolved. I traded my old iPhone 14 Plus for which I’m getting over $650 in bill credit over the next 24 months and I’m enjoying my new iPhone 17 pro.
