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October 2023 by K G.
Can't recommend. But I'll give 3 stars. I'd advise to drive the extra miles to somewhere else. I can't vouch for current management. The staff are ok, I can't vouch for the technicians/mechanics but the front desk staff and liaison that deals with the encounter are pretty good. Heaven forbid you need a timely callback, you'll probably do better just doing Uber- in my opinion, from my experience.
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September 2023 by Antoinette Thompson
I’m so pleased with the service I received at Audi Fairfield. This is my second time going to this service center and they are amazing. Mike was professional, friendly and efficient. I will continue to go here as long as I have an Audi. Definitely recommended them to my family and friends.
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September 2023 by Jillian Mayer
Great service here - far and above the other Audi dealerships. Getting a loaner so I could zip back to the office was quick and convenient. Definitely recommend!Services: Air & cabin filter replacement
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September 2023 by J P
Had a windshield replacement done, together with some wheel work.Overall great quality of service from my Service rep and would give him 5 stars for my last visit.1 star taken off as some service representatives seem to go further for their customers than others.Service: Auto windshield repair
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September 2023 by Tim Fording
Rob was personable and very helpful explaining details of the review thoroughly. The work was done quickly and i was notified quickly up on completion. The loaner was ready immediately and clean.Services: Air & cabin filter replacement
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September 2023 by ROB KURTZ
Labor Day weekend was an unfortunate stop to the dealer. When you lock the car, the alarm would sound. Brought to the dealer where Jake tried to do a quick fix of key fob battery replacement but no good, so Justine took it in and the techs had to do a computer software reset all good. First time here and they were very professional and accommodating. The video of the repair from the tech was a nice touch too!
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September 2023 by Brian Moore
Amazing service! Justin helped me with programming a new key to my car and took in a last minute oil change. He kept me updated with progress during the day and finished much sooner than I expected. Altho I live closer to another Audi service center, I will be using Audi Fairfield going forward.Services: Electrical repair
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August 2023 by Amber Natusch
Easy to coordinate the loaner car for the time frame that worked with my schedule and to get the work done. I had routine maintenance that was far overdue (solely on my end) and a recall addressed. While dropping off my car, I easily added on a full car detail. The desk team was able to bundle what the car needed without pressure to have additional things done. Communication was clear and consistent throughout the process. Honestly, I was shocked when I picked up my car, it looked as good as the day I drove it off the lot 5 years prior. I will definitely be back for my future service needs. The professionalism displayed by staff and attentiveness to detail at every level was exceptional.Services: Air & cabin filter replacement
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August 2023 by Glizz Billions
The diagnostic went pretty well they told me everything that my truck needed done. But from my understanding from experience of going to other dealerships getting a diagnostic it’s cost no more then 200 maybe less and there no certain time to spend on the diagnostic you don’t suppose to be charged by hour it’s 1 diagnostic fee and that covers for however long your diagnostic take but these guys charged me $400 because my car needed more to for find out what was wrong with it which makes no since then they charged me 34 dollars Taxes because I got an oil change also so I went from only going there for a diagnostic test which is only suppose to be $200 or less to spending $580 then they tried to charge me $2000 dollars for a starter which is a robbery I wouldn’t recommend no one go to this dealership for a diagnostic or Service they price is totally insane!!!!!
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August 2023 by Erika Strohmayer
My service went very smoothly. I was greeted right away when I arrived. My service assistant, Dylan, was friendly. I requested a loaner and it was clean and brand new and ready for me. Dylan kept me updated about the progress of my car and it was ready for pickup later that day. When I arrived to pick up my car another service agent greeted me and helped me be on my way quickly. I would definitely recommend.
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August 2023 by Jarett Horehlad
I was impressed with the level of service I received. It was always made clear of my vehicle's progress every step of the way and it was always transparent what the work would cost. Justin and Mike were very knowledgeable and always friendly.Services: Auto engine diagnostic
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July 2023 by Heidi Waxlax
I had a tire problem. Called Audi at 7:30am, was connected to Road Side Assistance, tow truck was at my house 40 minutes later.Car was towed to Audi Service, got a call shortly afterwards. Technician send a video showing me the bold that had penetrated my tire. Could not be patched, got a new tire and car was ready to go at 11am. This is spectacular. I am so very much impressed by the service. Michal Perkowski was, as always, very professional, very friendly and helpful.I need to mention the tow truck driver, very friendly and I got a Lyft coupon on top.
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July 2023 by peter mackey
My experience this week with my 30k service was fantastic. Justin was great. May car was serviced on time as promised and the detailed report was very helpful. I typically don’t rave about dealer service but I wish they all were like this.Services: Vehicle Inspection
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June 2023 by Y S
Audi Fairfield service is great! I always come all the way here instead of the Audi Greenwich location (where is closer and I had a bad experience in the past). Justin and Robert helped me with my car and they are fast, professional, and nice. I actually felt that my car got smoother after serviced. Highly recommend it.Services: Air & cabin filter replacement
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June 2023 by William Pitcher
I am never confident that dealerships put forth their best effort for recall and warranty work, but this was a pleasant surprise. I was able to quickly and easily schedule factory replacement of the airbag on my B5 S4. By this point in time, these cars are at least 21 years old, so the likelihood of having the right parts and techs who actually know how to work on them is slim to none. Not only did the service department have two of the parts in stock, but someone familiar with the procedure. That is both noteworthy and respectable for an old car and non money-making job. Upon arrival, my service advisor, Michal P, was prompt, polite, and professional throughout the process, during which I chose to wait. On that note, the customer lounge area is welcoming and comfortable enough with plenty of complimentary refreshments. Michal kept me updated in real-time as the work was being done and was accurate to his original estimation. A quick wash would have been nice, but I was not even expecting them to do the job, so beggars can't be choosers. Dziękuję Michal and the Service team!
