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January 2024 by Kareen Williams
Quick and friendly services.
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February 2023 by Eloise P.
I am suffering with covid and placed a large order from BJs in Fairfield, CT.The delivery was scheduled for yesterday. Nine of the items I ordered werenot delivered though I was charged for them. While they have sent me many emails, first telling me they have received my order, then that it was being processed, on its way to delivery, delivered, how did I like them? etc., etc.etc.When I sent them several emails advising them that 9 items were missing and would they please deliver them...not one response. I called and no response. I am furious with them as I am ill and really don't feel like spending so much time on this. Now I must dispute the charge on my credit card. Never again!!
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December 2022 by Luis De Leon
Great service, friendly employee.
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July 2022 by Julianna P.
oblem and have my mom get her $5 back for one item, but we ended up waiting 15 minutes because after the person in front of us left they took the person on the side first which who came after us and we were clearly there first. The person in front of us just wanted a lottery ticket but took forever!! Me and my mom were sitting there and we were clearly very upset because it was a small issue that could have been fixed in a split but it took forever and none of the employees seemed to care. After waiting about 15 minutes we finally fixed the issue, which btw only took 2 minutes. Also the security was scanning all of our things again when we were leaving and me and my mom were confused because the people in front of us didn't have to do that. FINALLY, some of their prices were good, but so many things were expensive so we didn't end up getting because Costco is so much better with their prices and you get get way better deals. I definitely recommend going to Costco instead because Costco has so much better deals than BJ's and their customer service is 100x better than BJ's. Here's a tip... go to Costco instead. Trust me your better off. And the place is very sketch.
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January 2022 by Mike M
Do not get tires here!!! Worst customer service!! They will basically tell you they just don't care and would rather not help you... Miserable staff and management poorly run just the worst...
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August 2021 by Bianca C.
I placed an order YESTERDAY for pickup TODAY. My window to retrieve my items was btwn 10am-11am. I arrived at 11am to allow the full time to pick the items. It is now 11:54am and I am currently STILL in the parking lot with a toddler waiting for them to pick the items that I ordered YESTERDAY! Not to mention that due to the Delta variant, CT has placed mask mandates again and there are many people walking in and out without mask on. Get it together, guys! SMH
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August 2021 by Eric Toro
They are very courteous and nice. The only problem is that they have to order tires. Maybe going to a store that sells just tires is better due to inventory in stock.
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April 2021 by Joann Lopez
They should update they're hrs says open until 8pm they close at 4pm no weekend hrs. as posted Customer service person told me Monday through Friday it's supposed to open at 9am but since the guy lives so far away he might not open until 945 am what kind of way is this to run a business I wish I didn't purchase my tires here
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January 2021 by George M.
Good location. This is my closest bjs so I come here pretty often. Set up like a typical bjs location. The staff is friendly. Usually when I need something I can ask and they will point me in the right direction. It's only been once or twice I've come here and I couldn't find something and no one was available or willing to help me. The shelves are usually stocked up and they have a great selection of bulk items. The only issue I have is the check out lines can be really long sometimes and not managed well during those times. Even with self check-out open. So you wait for what feels like forever for a couple items. But that's it. If your in the area stop in and sign up for a bjs membership. It really is a good value. Especially if you need bulk items for you and yours family or a party.
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December 2020 by Tiny 007
Best place for tires. Price and appointments online. Scheduled installation. Bob Jarvis
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October 2020 by Google user
Good place to buy tires the only problem is they're very understaffed it's basically a one-man band he does the best he can definitely call up and make an appointment
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September 2020 by Mina A.
If you wonder why people choose Costco over bjs, just come here, the manager leave early without responding to the concern of his customers, very rude guy, poorly trained stuff they should close the place all together
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July 2020 by Diane V.
I was at BJs today and these people were in there with a pitbull! This dog was not a service animal at all. The dog got very close to a woman's leg at the deli and the woman was startled and moved away. Then the pitbull and it's owners got into line and approached the person directing people which line to get in. It seemed like she was trying to tell the worker see he's okay letting him sniff himZ. The worker did not look happy. It's disgusting the dog was putting it's mouth on the packages by the deli and scratching! Service dogs do not do those things. I got so nervous I grabbed a couple things paid and left. I needed to buy so much more but I was so upset. One day you're going to let a dog in that's going to bite someone because you're not checking for service dog papers! I love dogs but it's not right and makes it harder for ACTUAL service dogs!!!
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May 2020 by Adam Y.
"The Soup Nazis." Avoid this place. I wish I could thank the people who work in this place during this difficult time, but I can't. Their attitude is the antithesis of friendly or even cordial. Controlling - not helping - customers seems to be their goal. Argumentative and bossy are some of the words that come to mind. Just like the famous "Soup N**** character in the Seinfeld Show. So here is what happened - this morning, after paying, on my way out of the store (with less than 7 items that included 2 hand sanitizers), I was ordered to return one. "Go to Customer Service and return one," I was told. I asked why didn't the Line Check Out/Cashier alert me to this... Answer: "why did you buy 2?" I went to customer service to return the bottle. There, again, I was asked, rudely I might add, why did I buy 2? I said next time put a sign. The Customer Service Rep pointed at a sign on the bottom of the stack, "I can see it from here,." I said putting a sign on the floor on this side of the stack is hardly visible to the customer. And I added, "this process is chaotic and idiotic." She screamed "we are not idiots." Frustrated I, firmly stated that I didn't call any one names I am describing the process." Another Rep tried to be nice and offered me a Clorox pack instead. I said no and left. Other places have similar restrictions in place, but they don't act like the Seinfeld's Show "Soup N***** My advice, drive few extra miles to BJ's in Stratford, Its a totally different feel and more pleasant attitude. So, here on BJ's Fairfield site, I would love to thank those who work in Stratford BJ's.
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November 2019 by jose maciel
Very nice place, employes are very polite.
