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September 2023 by Allie Decker
Terrible smell to the vehicle. Made all passengers nauseous and develop bad headache prior to long day of travel. Despite driving with windows down, the scent stuck to our clothes all day. Whatever they’re using to scent/freshen the vehicle completely defeats the purpose - please stop using this.
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September 2023 by Brutus45
Very negative experience with this location. Workers did not know how to read information on computer. Car smelled of electronic cigarette smoke. Will avoid at all costs in the future.
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September 2023 by sayeed rahman
i booked a van and returned on the same day at night. Surprisingly i was charged one extra day with a late fee. very bad service.
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August 2023 by Stacey Taylor
Such a poor and disappointing experience. The staff member couldn't have tried harder to be more unhelpful. She did not care about helping us at all . We went down the road to Hertz and had an amazing experience . Do yourself a favour ,walk straight passed budget and down to Hertz.
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August 2023 by Ryan
Don't trust a car rental that gives you a damaged car and doesn't allow you to write down damages before pickup. Will not be useing thier services again.
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April 2023 by Kiran Stake
Worst Car rental ever seen Guy who stand at customer desk he”s arrogant and upset everytime by giving old cars and dirtyAvoid THIS PLACE
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January 2023 by Zile Lala
Rude who is hiring these people this is ridiculous !!! Like cancel budget until they hire respectful people.
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November 2022 by Charlie J.
Called this Budget office in Fairfield CT today and was assisted by a very unfriendly and rude employee/man. By using the speaker phone, I can not understand or hear clearly half the conversation- so he started yelling at me. I feel like I was brothering this employee by confirming my reservation and answering a few quick questions. This was a total opposite experience I had a few weeks ago renting from Budget at the West Springfield MA location (no van available at this location this time). The employee there was so helpful, professional and friendly. Looking now to see if I can rent it somewhere else. Do not want to deal with this employee again!
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November 2022 by Tyler Bongiorni
I wish I could give this place a worse rating, it is the Worst place ever. I came to return the car with a few minutes to spare and they wouldn’t let me return it. Even worse, the 250$ they told me they would charge me ended up being 450$ after all the charges went through a day later so they strait up lied to me DO NOT GO HERE
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September 2022 by Samit Banerjee
I wish I could give this place a zero or negative rating. We rented a moving van. It was not cleaned, dirty inside and out. Lousy and discourteous customer service. Employee had a major attitude. The van wasn't checked for basic maintenance. All 4 tires were 10-12 psi below posted limits and the tire pressure light came on shortly after I drove it. Don't go to this place. They are a major embarrassment and an apology for a rental place.
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May 2022 by Kaou Maguis
Please do not got this place worse place in word. I made my reservation and they have to wait for coming to let me know nothing available. The lady at the entrance is not friendly at all she should not be working there.
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March 2022 by soraya gary
Customer service rep Jackie was the best in giving information from directions to the location to how to rent vehicles in the future. Thank you
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March 2022 by Biggg Dawg
I wish I could give this place a zero or negative rating. We rented a moving van. It was not cleaned, dirty inside and out. Lousy and discourteous customer service. Employee had a major attitude. The van wasn't checked for basic maintenance. All 4 tires were 10-12 psi below posted limits and the tire pressure light came on shortly after I drove it. Don't go to this place. They are a major embarrassment and an apology for a rental place.
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February 2022 by Samit B.
This is a lousy place and an apology for a professional car rental place. People are rude, unprofessional, discourteous and impolite. Rented a moving van that was filthy with food wrappers and trash still in the cab. There was dirt and mud in all the console locations and drink holders. The windshield was bug spattered. And the kicker? Every tire was under inflated 10-12 psi below recommended numbers. I would say they are lazy and incompetent with little or no supervision or accountability. Do yourself a favor and don't rent here. So not worth it.
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January 2022 by Nicole Roberts
Nothing about this budget is professional. Giving you a car that you didn’t rent. That on the website is cheaper and not giving you the difference. Or saying that’s just how it is. Is not professional. Not to mention you get the car and it’s filthy. Great way to offer a clean vehicle during the pandemic when it clearly wasn’t cleaned before. Awful customer service, rude and narcissistic. Will never use. And never recommend. Stay clear away. Go to enterprise, pay the 50$ more so you can have a hassle free time. If you do come here avoid questions when asking to sign papers about looking at the car before you even see it. They’ll complain it’s too cold, and to just sign it.