-
December 2023 by Tim Knox
I had a poor experience with the butcher today. He doesn’t embody good customer relationship skills and was quite rude. I too lost my temper, but only for his rudeness. His staff tried to be helpful but the order I made and the order they prepared didn’t match and was useless for my menu for Thanksgiving. Thankfully I was able to get what I needed from Whole Foods. Never again Custom Meats. You’ve let a customer.
-
October 2023 by Kevin M.
This place is great, anyone leaving a bad review should get their head checkedThe end
-
October 2023 by Darienne Jones
I really love this place and have been coming here for years. I decided to leave a review for the first time due to these recent negative reviews that I don't feel reflect reality (not saying they aren't true but they skew the norm of this place). I've been here when it was crowded to when it was just me and never experienced myself or anyone else being disrespected. Quality organ meats and cuts, though a little pricey but that comes with grass-fed and pasture raised. There really isn't a better butcher shop around. Thank you for all you do and I hope others that love you start to leave reviews. We shouldn't take you for granted
-
October 2023 by Adam MacDonald
Wow. Just stopped in for some $13/lb sausage. Mistakenly said ‘4 of each’ when in my head I meant just the pork and sweet Italian. Guy packaged up a couple different flavors before I realized my mistake. Apologized and corrected; greeted with frost and eye rolls. Could not have been more rudely treated. Meats = 10. Customer service = 2. I’ll be looking elsewhere and recommending the same.
-
June 2023 by Moshe Sameach
I am doing Custom Meats a favor by giving a one (1) star. Because it’s negligible to serve great quality of meats with incredibly awful customer service orientation. It’s negligible if you serve great quality of meat without even greeting a customer that walks in, with zero (0!!!) positive energy, no positive welcoming vibe, and no smile on your face.If you’re looking for the full package— GREAT customer service AND great meat— go to Old Greenwich or Darien Butcher Shop. High quality of meats and great customer service orientation!Custom Meats management— you may want to consider some staff refreshment.
-
June 2023 by Cheryl Guest
Excellent! Great to have a butcher with locally sourced meats. The staff is always helpful and friendly.
-
April 2023 by Lauren Gaby
Amazing shop with an enthusiastic staff, great assortment of meats, including organs and delicious seasonal items! Love this place.
-
April 2023 by CARL F
No Stars. Drove from Stamford to get "custom order" after I called and was told that they didn't do phone orders, but when I get there, I asked they butcher the meat for me, and said "you can do it, it's easy." To which I responded, "if it's easy and you are a butcher, with the word 'custom' in your store name, why would you suggest that?" I was asked to leave!!! Run by 3 millennials that think they can do and say whatever, its a bad joke. They will be out of business soon.One of them gave me the finger. Absolutely classless.You want good meats, and people who actually care, Saugatuck Meats in Westport is the spot.
-
January 2023 by Oliver Radwan
Excellent local butcher. High quality meat, knowledgeable and friendly staff, and lots of support for local and natural products. Whether we are buying steak for a Sunday night dinner, a fresh loaf of bread, or ordering an heirloom turkey for Thanksgiving, Custom Meats is our go-to!
-
January 2023 by Joseph Giunti
Called to inquire about a ham and they told us to go to whole foods and hung up. I didn't realize calling a butcher to ask about ham was offensive.
-
January 2023 by Katrina Leo
Amazing whole animal butcher in Fairfield County with incredibly knowledgeable and helpful staff! They’ve always got a great selection of beautifully cut, high quality, grass-fed steaks and lamb, pasture raised chicken and pork, and amazing housemade sausages. Personally, I’m partial to the hanger, denver and dry aged strips. Their ground beef is also the best I’ve had. Makes an incredible burger (pro tip: pick up some of the tallow buns if they’ve got them). Kudos to Tim, Berenice and their team. The best butcher shop in the area hands down.
-
January 2023 by CARLOS F
No Stars. Drove from Stamford to get "custom order" after I called and was told that they didn't do phone orders, but when I get there, I asked they butcher the meat for me, and said "you can do it it's easy." To which I responded, "if it's easy and you are a butcher, with the word 'custom' in your store name, why would you suggest that?" Run by 3 millennials that think they can do and say whatever, its a bad joke. They will be out of business soon.One of them gave me the finger. Absolutely classless.
-
November 2022 by Aaron Vrubel
Awful service. Rude people working. Claim that meat is fresh and cut that they when obviously that's not true. Save some time and go somewhere else
-
October 2022 by Joseph Pham
Great cut of meat and super friendly staff. New to the area and I'm pumped to have found this place. Fyi the stew came out amazing
-
August 2022 by Icy Clasher
Awful service. Rude people working. Claim that meat is fresh and cut that they when obviously that's not true. Save some time and go somewhere else