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January 2024 by Ashley M.
Would give zero stars if I could. Came in as child was sick. Said he had sore throat immediately demanded I pay 50$ because they don't "run this through insurance". And then charged or my copay of 50$. Brutal place RUN. Rather wait to see another urgent care this place has the most rude and ignorant front staff to top it all off. Horrible service total money grab. Will NEVER return and will never recommend. Doctor did not do strep test because it was unnecessary and when I asked for my refund of the 50$ they told me their "billing" department would handle that but could not offer a confirmation or anything. I will be writing to the BBB to complain about this chain of urgent cares. I will also be reaching out to the DPH to advise them of their practices and their refusal to run items through insurance. Will reach out to Tim on Friday to see if these front desk individuals actually put in my refund request. Horrible horrible horrible!
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December 2023 by Samantha C.
If I could leave 0 stars I would. My son who is two years old was running a high fever and symptoms of RSV. I scheduled an online appointment that was confirmed through my email. Upon arriving the woman at the front desk rudely informed me that they don't see 2 year olds. Something that I should have been made aware of when scheduling my appointment. After telling her that we have brought him to docs urgent care before she RUDLEY told me that she just works for the company. I understand that policy's change but for starters I should have never been able to book an appointment given that they don't see children under 5. I also would have appreciated the woman not being extremely rude and at the very least showing some empathy that my very sick son couldn't be seen and AT LEAST try to suggest another place. Terrible, terrible office experience. If you don't like your job as front desk staff - FIND SOMETHING ELSE!!!!!!!!!
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December 2023 by Cody Yarrish
Hands down the best urgent I have been to in awhile. Everyone was friendly and professional which made the visit that much easier. The wait time was exceptional and I was in and out in no time. If you want an easy visit and a caring staff, go to Docs in Fairfield.
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December 2023 by Tay Montgomery
Went to this place with flu symptoms was the 1st pt in office. I get brought back vitals taken for me to then sit in my exam room for 30 mins before an online video on an iPad was brought in my room with a MD on the screen. Got tested for flu COVID & rsv & was advised I would have my results in an hour. Was given a note & advised based on results I may or may not be given meds.Called the office back an hour after my visit to discuss results & had to verify myself 3x’s b/c the receptionist on the phone was not paying attention at all to the call. She places me on hold to come back & say oh the doctor will call you by the end of the day with the results. Like what?! The doctor who is not even in office? I just wanted to know what is truly going on with my body I’ve been treating myself smh this place is the worst just go to AFC y’all cause ?
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December 2023 by Eric Van Brunt
Terrible urgent care. You book an appt online, but it doesn’t matter. You’ll still wait for hours. AND when I went in for my kid, they didn’t even have a nurse or doctor at the facility. When they finally brought us into the room, they brought an iPad into the room and did a Telehealth appointment with a random PA based who knows where. I could have done that from home from other Telehealth sites and not got a bill from my insurance for $265!!
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December 2023 by Dylan Witkowski
Great experience here. Very little wait time, and attentive staff. Tim at the front desk helped me and was great.
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November 2023 by Laura Sydney
This was my second visit to this facility and I couldn’t be more impressed. I found them after going from one crowded urgent care to another. There was no line and I was taken immediately for my Covid symptoms. It was actually a telemed appointment that day and the staff tested me for everything. I received a call the same day with results and when deemed positive, the doctor immediately called in rx for Paxlovid. My husband had the same experience 2 days later. This is THE BEST urgent care in town.
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November 2023 by Bill Lynch
I had a great experience here. The Doctor and nurses were very professional and helpful. I did not wait long at all and I was kept informed about next steps throughout the visit.
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November 2023 by Jessica Pursi
Very friendly staff and clean clinic. The intake process went smoothly and I was evaluated quickly. Did not feel rushed, and was able to have all questions answered.
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October 2023 by Lili
Despite a bit of a long wait great service and wonderful kind and caring staff!
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October 2023 by Tammy Jersey
the waiting room had two people in it but I waited one hour to get a rapid covid test. They said they would call with the result, positive or negative, and no one ever called. ???
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October 2023 by Gabriela Cevallos
No waiting time, the doctor saw us promptly. He was very nice and helpful. He answered all our questions.
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September 2023 by Alena Kuhl
Absolutely the worse place - “we are only doing telehealth” while there was a customer signing out paperwork to see a doctor. Lazy receptions. Don’t go here. Don’t waste your time with these horrible humans
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July 2023 by Patricia Fortier
I went there for a horrible sore throat and body aches. Of course, they tested for Covid and the flu. Waited an hour for results, negative. Waited another 30 minutes for the doctor and she decides to test for strep. Waited another 15 minutes for the results and they walk back in and advised that I could leave without the results, and they would give me a call later. I never received a call back and I had to call the office myself days later to get results.UPDATE: I received an insane bill and I've been trying to communicate with someone in billing about it and they just keep giving me the runaround. Worst experience ever! I'll stick with AFC moving forward.
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June 2023 by Doreen Fiolek
I made an appointment here because I needed to physically see a doctor/PA. I got there for a morning appointment, showed up early as requested only to find out that the Doctor called out! So I would now be at the Urgent Care for a Video Call - Very Annoying! I should have received a call to say the Doctor called out giving me the option to do a call from home.
