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October 2023 by Jennifer S.
My experience with Fetzer Tire has always been honest and dependable service. They are knowledgeable and fair. It is always the first place I bring my car when something isn’t right and trust they will never over charge or over sell me. They are much more than just tires and I appreciate having a reliable and trustworthy company I always feel comfortable bringing my car to for service.
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August 2023 by kim price
Exactly one week ago, we had a big problem - a flat tire from an object on 95S as we were heading to NC. The tire is unique, and because our car is AWD, we had to keep the same tread pattern. Howie Fetzer understood our situation, and as we contacted other tire shops, he was proactive in coming up with a solution. Four hours later, miraculously, we were on the road again with the proper tire- all thanks to Howie and his service crew. You don't forget people like that. His efforts were most appreciated- and, if he helps people like us coming at him out of the blue, I can imagine the service, care and attention he gives to everyday customers must be extraodinary!
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July 2023 by Christine Collin
So pleasant and honest to deal with. The service took a reasonable time to complete. They set my re set my computer on the car ,as well. I will be a forever customer!Thank you Fetzer Tire Southport!
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May 2023 by Kelley Couch
Incredibly helpful. More concerned with my safety on the road than anything. Definitely worth the money and a professional, family atmosphere.
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April 2023 by Jay Paretzky
Local family owned tire shop. Friendly and very knowledgeable staff with reasonable prices. Not the usual high pressure chain store tire shops.
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April 2023 by Schuyler Chubet
I've been coming here for about two years now exclusively. If you're a car enthusiast like I am, this is the place you've been looking for.They know their craft, but they LISTEN. Impeccable service, excellent work and a spotless shop. Oh, and low-friendly! :)
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March 2023 by Casey M.
I brought my fiancés car in for a full replacement if all four tires this past Friday morning. His wheels can only be replaced with a special key or unlock mechanism and this was no problem for this shop. The guys working there were very kind. I noticed they also took the car out in the road to make sure the tires felt right before handing the car back over. They gave me the expected wait time up front so I knew what to expect. Very clean and spacious waiting area.
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February 2023 by Douglas Lynn
Am an extremely satisfied, repeat customer of Fetzer Tire (4 cars, multiple sets), learning his crew’s best practices in tires selection, alignment, balance, and care along the way. Regretfully, during the most recent purchase, 3 of the 4 rims were scored on the outside face by the tire mounting machine.Deeply apologetic (and probably more embarrassed than anything else), Howie (Fetzer) was openly committed to making me "whole"…which he did do. Our conversation regarding resolution to the situation was pleasant and straightforward; If refinishing did not work, there would be replacement with new, unused, factory-original rims.Howie then had a mobile wheel service refinish the rims. The outcome of this work was unsuccessful as the finish flaked off one rim in 6 months and permanent changes from refinishing the other 3 rims did not go unnoticed during a trade-in inspection. Therefore, Howie bought and installed factory (new) rims with my new tires...(obviously) at no charge to me.In closing, Howie effortlessly made the customer whole, as if he does this every day. He demonstrated the highest integrity and did what was right. How often these days do you see that type of behavior from a supplier, especially one who delivers such exemplary customer service as a single-location retail business…and has been doing so for 50 years? I bet you won't see that through-mail order or a chain.
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January 2023 by Manny Nieves
Excellent service they are honest and polite. The customer service here is amazing. The tires grip the road and you will feel a lot safer with 4 band new Nokians. Family owned business and they make you feel like you're part of the family. Howie is amazing, extremely knowledgeable and my new tire guy.
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November 2022 by Andrew F.
Great experience today with Howie and his team. Stopped by at 8am with a slow leak in one tire and they had me on my way by 8:40am. Super friendly, honest, and efficient. Thank you!
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October 2022 by Katherine Morris
Such an honest tire and automotive repair shop! Safety and honesty are always first on their list when helping the customer make decisions!
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September 2022 by Jeff Stiller
I highly recommend Fetzer for tire related work! I’ve been coming here on and off for a number of years for wheel and tire related issues. In the past, if a snow tire was leaking a little because of corrosion on the rim, they would resolve it. I once put a bubble in a particular Continental tire and they were able to replace it that morning. Best of all, they would always deal with me in a professional, respectful manner and would be very knowledgeable. Twice I came in with something that I thought was a problem and they checked it out and reassured me it was not. They didn't pressure me into buying something that I didn’t need or give me false information that something was more dire than it was.I was in this morning trying to resolve an issue with a wheel alignment and a feeling that my car was pulling to one side and Jessie worked with me to resolve the issue. He was patient and understanding that though the issue wasn’t major, he was able to work with me to resolve the issue to my satisfaction. Also, the price was reasonable! I can’t recommend them enough, you won’t be disappointed!
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July 2022 by Sb 123
Hands down the best tire company and tire repair shop. I went this am for a screw in my tire only to find out that I had another one in the other tire. The crew took my jeep right in and addressed both issues and fixed them within 20 minutes. Thorough, polite, and they got the job done. I highly recommend them ⭐️⭐️⭐️⭐️⭐️
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April 2022 by Tom Doherty
I lived in Fairfield for 35 yers and would only go to Fetzer because of there honesty and quaility of work! last week I had a blow out on 95 in Fairfield, where I no longer live. I immediately went to Fetzer for a new tire.They did not have the tire I needed but John got on the phone and called other companies to find me a tire and got me on the road to go home to Massachusetts. I wish i still lived near Fetzer!THANK YOU
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March 2022 by Carol Prieston
There's no question about it, my experience at Fetzer Tire & Automotive Repair Service was EXCEPTIONAL. I purchased four Nokian tires and the difference between my existing tires and the Nokian is AMAZING! What a great surprise to have such a smooth ,comfortable ride with my new wheels.I'd even go as far as saying, the car is floating on pillows,Howie Fetzer, John Adams and staff are great and I do so appreciate the customer service provided. I'll be back for sure. Thank you all!
