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February 2024 by Nick-E Nicole
The workers there were very helpful, friendly and quick.
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January 2024 by Alicia Cobb
My appointment was scheduled for a Sunday morning and I know they have a Skeleton crew on Sundays so I expected a little wait. I was greeted immediately and informed that there would be a little bit of a wait which I was fine with. It was nice to be informed. I had access to WiFi in the waiting area which allowed me to get some work done during my wait. They gave me the inspection report with recommendations for my next visit which was very helpful. I went for an oil change, alignment check and basic inspection. Overall it was a good experience and I will return and recommend them to other people.
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January 2024 by Roberto Burgos
I had a scheduled appointment and dropped off the car at that time. Two hours later, I received a call from Firestone stating that I still had time to drop off the car and that they could still repair the vehicle. I told the person on the phone that the car had been there for two hours at its scheduled appointment. Are you telling me that no one has looked at it or even acknowledged that it has been there? Eventually, my scheduled meeting that afternoon needed to be canceled due to my inability to be there on time.
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January 2024 by Jessica Keane
Joshua was so helpful! My windshield wipers broke during an ice storm which brought me to the store. He initially tried fixing my relatively new wipers. Eventually I decided to buy new ones and he installed them for me. I was so relieved to drive away feeling safe!
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January 2024 by MGiOiA CT Realtor
I do not like giving low stars but this had to be said. Maybe just an off day. Maybe not. But 4 hours for tires to be changed is inconsiderate of people’s schedule, specially since I was very specific with wait time when I inquired over the phone and in person, and I was given 45mins to 1 hour, 1 hour and a half at the most.We got a quote for 4 tires ahead of time, and the gentleman who helped my husband was nice. I called before coming in specifically to ask how long it will take and how busy they are to avoid lengthy wait. I don’t need it done immediately so I can schedule it another day. I was told to bring in my car and it would take 45mins to 1hr. I have a few hours open so I decided to fit it in.I dropped the car at 11:50AM, called around 1:30PM to check if it’s ready and they said it’s not even in the shop. I was told another 2 hours to which I said I’ll just get my car and do it another time. He then put me on hold and said he can do it for an hour and a half and they’ll do it immediately. So I decided to wait the extra time since I waited this long already. I made new arrangements for my kids schedule and other appointments just to finish it.3PM - car not ready. They said maybe another 45 minutes. At this point I asked if I can just get my car back, he said it’s on the lift already. So they have my car for about 4 hours.Maybe they are understaffed and maybe just trying to take all the jobs despite the lack of manpower - but it would be nice if they were considerate with their customers schedule. If they can’t do it in a timely manner, just say it. Things happen. I get it. Schedule accordingly.Although everyone I spoke with was polite, the ones left to face the customers seems tired and overworked. Most likely the ones in the shop too.If you are a person on a schedule, do not rely on their time frame. If you have to bring it in this branch, be ready to leave your vehicle half a day or the whole day so you can save yourself the aggravation.It’s our first time bringing our car here, and I will have a very hard time coming back to this branch nor can I recommend it. Other reviews seem ok/good, so maybe it’s just an off day or staffing changed.
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January 2024 by Deborah Herschler
Xmas Eve afternoon, husband drives to gas station to check air pressure ahead of an 800+ mile road trip. Finds a bolt in one tire. Who’s even open? Can’t get a rental car before early departure day after Xmas. This crew at Firestone, what can I say? They got us in, were able able to lift our very heavy all electric car, and successfully plugged the tire. Pennies on the dollar for what they charged for the time they put in. Thank you so much.
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January 2024 by Danielle Service
Brian saved me and I will go here from now on! I had a flat tire on a Sunday and nowhere was open. Firestone didn’t have my tire, but Brian found one and told me to get my car towed there to fix it. I can go to work tomorrow now and I couldn’t be happier. Thank you Brian and Firestone!
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January 2024 by John Slater
I needed to get 2 new front tires rather quickly. The Fairfield team was friendly, helpful and efficient. I dropped my car off at 10am and was able to pick it up before 2:30pm. The price was fair and I will definitely return for my next need.
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January 2024 by talib shaikh
Ryne was a great help today. Thank you for helping me.
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January 2024 by Paula Sweeley
Efficient, courteous and extremely helpful. Very reasonable price for replacement of wiper blades, and I had no appointment. They very quickly replaced my wiper blades.
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January 2024 by Dan Gallagher
Super busy on a Friday and they fit me in for a much needed long overdue oil change. Brian could not be more professional & respectful. He even apologized for the long wait. This is my go to auto shop and they will always look to see if Firestone has any electronic coupons available to save you $$.
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December 2023 by Anthony Habib
They mounted one of my tires incorrectly. Be sure to check the each tire. You should see a the label “outside” on the outer part of the tires. If you see “inside” then they mounted it wrong. Tires are engineered to be oriented in a specific way and this is a serious safety issue. Be careful. Two stars only because they were friendly enough.
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November 2023 by Damien Pirro
Horrible experience. I’m NEVER coming back to this location. They told me it would take an hour and a half to put my tires on. Then ended up keeping my car overnight without my permission!! Didn’t even call me. I do not recommend this place.
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November 2023 by Mary OBrien
I just brought my car in had an appointment and they took me right away. Joseph at the front desk was very kind and helpful. They fixed my car issues in a timely money. I am very pleased by the personal service. Mary
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November 2023 by Olivia Salza
WOULD NOT EVER COME BACK TO FAIRFIELD LOCATION. I cannot speak for other Firestone locations, but Fairfield is the worst! Have had several bad experiences in a row. Initially we brought car in for front/back breaks, oil change, new wipers, wiper fluid refill. Didn’t put new wipers on or refill fluid but sure charged us for the wipers and service. Had to bring back car for this (inconvenience #1). After having our ‘brand new’ front and back breaks for less than a month they’ve been consistently been grinding and making awful noise upon breaking since we picked up our car. Called after the first week and was told we needed to get through the break in period. After a month of said new breaks still grinding, we brought it back to the store (inconvenience #2) to just be told they test drove it and breaks are fine. So basically the grinding and grit we hear and feel (the we didn’t feel before getting our breaks done) is not their problem. Oh and our tires were low in air - my husband asked them to fill it while the car was being looked at. Was told it was done and it wasn’t. They are incapable of simple tasks such as filling wiper fluid or putting air in tires, do not trust them with life saving measures such as correctly putting breaks on your car.
