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September 2023 by Cassie Reilly
We came in on a very busy Sunday and one of the associates, Badr, was extremely helpful and patient with us as we went through the list of materials we needed to order. He helped us find what we needed and also advised us on the couple of odds and ends that were not in stock and how to order. He was excellent! He made the process very easy.
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August 2023 by Collin M.
I just had to take a moment to share my incredible experience with Ryan at the Fairfield Floor Decor Tile Store. Ryan was an absolute lifesaver throughout the entire process. From the get-go, he was super friendly and approachable, making me feel comfortable discussing my project with him.Ryan's expertise was on full display as he helped me track down the specific tiles I had in mind. He guided me through the store, making sure I didn't get lost in the sea of options. But that's not all - he even helped me load loaded the tiles onto the cart for me! And while we were at it, he shared some incredible tips on how to grout the tiles effectively, which I hadn't even considered before.What truly blew me away was Ryan's eye for design. I had a vague idea of what I wanted, but he took the time to understand my vision and offered some seriously insightful suggestions. I left the store with a renewed sense of excitement for my project, all thanks to his creative input.Ryan went the extra mile by helping me load everything into my truck. I couldn't believe his willingness to assist at every step. It's rare to find such dedication these days.In a world where customer service often falls short, Ryan's exceptional service and dedication have made me a loyal customer of Floor Decor for life.
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July 2023 by Muskaan Patel
Chris was an amazing help!! I called from Long Island and he was honestly great. He helped me out over the phone to find a specific tile that I wanted and he even called other stores around me to see if they had it in stock. Overall, amazing customer service & I’d deff recommend him to anyone else!!
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July 2023 by Denise Van Hise
This store makes recommendations for tile installers. One of them installed my floor and it has completely failed. He is not a registered contractor with the state. His name is Rodrigo and he owns RM Tile. His instagram is rm_tileinstaller. I would stay far away from this guy unless you want to have to redo your floor.
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June 2023 by Sandra DeCarle
We visited the store on Sunday from Long Island to purchase a particular tile that was very low in stock in our area. Supervisor, Mike Schim was a huge help. He had the items which were on clearance ready for us when we got there. Very informative and helpful. Thank you ...Lovely store
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June 2023 by Doreen Stomsky
Thanks Badar for your help today picking tile, grout and thinset. I appreciate you taking the time to explain the difference between the choices that we made. You made our shopping experience today really great. Thanks again.
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June 2023 by Priscilla Ampofo
Exceptional place with great tiles. Vedic was off great help unloading over 10 boxes of tiles on our truck.
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April 2023 by Kay C.
The lights went out in the store right after I paid for my tiles at the register just then I realized they gave me the incorrect item. I was unable to switch out the items, was burdened with carrying the items home and returning them. The manage was nonchalant and useless. It was an all around negative experience.
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February 2023 by Juan Lopez
My first time at this store and I was blown away by their inventory and their prices the lowest prices I’ve seen around here in Fairfield county! I also was able to pick out the tile I wanted and purchase it with the help of Christian. He also saved me $50 off of my order just for signing up for their financing program. Definitely will recommend and will never step foot in a Home Depot again. The staff is very connected and knowledgeable on the materials they’re selling.
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February 2023 by CD K
My review is strictly on Optimax flooring. its garbage. Just had to rip it out of my house after 2 weeks. It's an exclusive product to Floor & Decor and they should be ashamed to sell such a $h!t product or have employees recommend this garbage to people. Hopefully this steers people that are considering purchasing optimax in another direction.
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January 2023 by Robin Rotondi
Ask for Paul! He is very knowledgeable and friendly. He spent a lot of time with us, walked around the store showing us samples, and answered all our questions.
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December 2022 by Darwin Saquicela
VERY UNPROFESSIONAL...I took my client to the store to pick up tiles for her new bathroom. After couple of hours my client was confident enough to go with the design and buy the tiles, We got everything except the tile for the accent wall in the Shower... someone there helped us to place the order and verify if they had the tiles on stock and charged the credit card.they told us that will be ready to pick up in one week. 3 weeks went by and I called the store and they told me "SORRY" the tiles are out of stock and they have no clue when will they get more....! Just like that.... My client is really really upset. HER NEW BATHROOM, will not look the way She wanted too..!
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December 2022 by Joshua Feroleto
I walked in for the first time and was blown away by the customer service. Jaccari greeted me and immediately walked me through the flooring options and explained everything to me.I also set up a pro account with Kara who was very knowledgeable and professional.
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October 2022 by John O'Rourke
Initial experience was good - our contractor recommended purchasing bathroom tile here. Good selection and prices, excellent customer service and we were told we could return any extra tile that wasn’t used. Today I went to return the extra tile and was denied due to the 90 day return policy. I spoke to the store manager and explained that our project was delayed a few months by the contractor. Still denied - we were 110 days after purchase. Not happy about that after spending almost $1000 on tile. Not sure we’ll use them again. Part 2 of this review - customer care got in touch with me and escalated my case and they still denied the return. Their 90 day policy isn’t very environmentally friendly as a lot of extra tile is going to end up in a landfill. Don’t purchase your tile too far in advance of the project or you’ll get screwed on the return .
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October 2022 by Jose G
Great place for all tile needs. Angel was with us from the begging loading our tiles and everything else. Then he guided us to the register and helped us to load the items in our car. Service is way more than expected. Will recommend this to anyone.
