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June 2025 by Genesis Batista
I’m not sure if they moved new staff into this location but the salesperson (might have been a manager) was rude and disgusting towards me while processing my exchange transaction. I didn’t understand why a return was processed for items that they did not carry in this store since I specifically mentioned wanting an exchange for a larger size. When I asked the question the younger salesperson (not sure if she is a manager) at the register started yelling at me and was visibly bothered. I’ll never return to this location.
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April 2025 by Kaitlin Sumner
Don’t honor Gap online prices.
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June 2024 by Ava Elijah
I was scheduled for an interview at the Gap Inc.
During that phone call, the manager said she wasn't sure how to pronounce my name.
At the time, I didn't think much of it.
When I arrived to the interview location, the interviewer was not there.
I had to wait 30 minutes to be seen by a shipping manager.
While waiting around for 30 minutes, I noticed that they did not have any black employees.
They only had white and Hispanic employees.
The interview with the shipping manager went well and I am qualified for the job.
I want to make you aware that discrimination against black people may be taking place at the Gap in Fairfield. This happened last year and I'm using a different account.
I filed a complaint with the EEOC.
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March 2024 by Suzy Ibrahim
Clean, organized , people are helpful inside .
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March 2024 by Suzy I.
Clean, organized , people are helpful inside .
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January 2024 by Andres Ayala
They always have really nice casual clothing. They have various sections-women, men and children. The clothes is often very comfortable to wear and of good value.
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October 2023 by Nancy Vitone
Normally I like to post positive comments about establishments when I have had a good experience. Unfortunately, this is not the case this time.Last week I contacted this store and inquired about clothing for an upcoming vacation. I was told by a friendly staff member that there were indeed some summer items in stock and that when I arrived, I could ask someone where to locate them.Upon arrival, I noticed there were only two other customers in the store. Not only did no one acknowledge me, I was not asked if I needed assistance when I was clearly looking through clothing racks for at least 30 minutes.I finally asked a salesperson if she was the lady I spoke with and she quickly responded she hadn’t spoken to anyone. I explained that I was told there was perhaps more stock in the back at which she pointed to the racks I had already searched through and said “ They’re on the racks.”Not once did she offer to help me or get anyone else to. I felt VERY unwelcome and left, vowing I would never shop here again.It’s a shame that a store that I equated with fun and friendly people become the opposite. Just because someone may appear “ dressed down” or casual does not mean they do not have money to spend. I also noticed on previous reviews that other customers have had similar experiences.In this difficult economy, retailers should ensure that their staff make everyone feel welcome. No one can afford to be dismissive.On another note, other retailers in Westport had everything I needed so they received the hundreds of dollars I would have spent at Gap.
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May 2023 by Kevin Singh
Love shopping there
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May 2023 by Nancy Deida
Always a nice experience and great merchandise.
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December 2022 by D S
Called this store because I wanted to purchase some items. I asked the associate who answered the phone if they had any Yeezy items. As soon as I said the word Yeezy the phone was slammed down and I was hung up on. I’ve never been disrespected like this by any company before. What kind of customer service is this? The stock is dying and with customer service like this it’s not hard to understand why. I was going to spend thousands, but instead I spent it at farfetch. Whoever is hanging up on customers does not deserve that job! I called on 09/16/22 at 6:45pm.
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December 2022 by kimberly layton
Great employeees
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September 2022 by DJ Simmons
Called this store because I wanted to purchase some items. I asked the associate who answered the phone if they had any Yeezy items. As soon as I said the word Yeezy the phone was slammed down and I was hung up on. I’ve never been disrespected like this by any company before. What kind of customer service is this? The stock is dying and with customer service like this it’s not hard to understand why. I was going to spend thousands, but instead I spent it at farfetch. Whoever is hanging up on customers does not deserve that job! I called on 09/16/22 at 6:45pm.
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August 2022 by Anabela Montenegro
I love Gap, everything is very nice.
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May 2022 by Wiggins David
Great customer service. I purchased my overall long wool coat in their petite dept. They have great selections. The sales associate was very helpful.
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January 2022 by Jose Martinez
Night crew on the infant section this evening was not helpful. Told me “Kinda figure you should get a gift card.” I guess since I’m a man I can’t shop for infant clothes? All I asked for was for an opinion.
