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March 2025 by Josh Konnely
The branch manager was condescending and rude instead of trying to help with my account problem. If there's nothing you can do for me, apologize and say you can't help. There's no need to be snide and belittle people.
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March 2025 by Rodney Morrison
Today was one of the most uncomfortable experiences I’ve had walking in a bank . I was subcontracted by a company doing some minor accounting work , My employer asked me to pick up some deposit slips from M&T however Mistakenly I heard key Bank . Upon my arrival in the bank I walked in the manager in her office with her feel on the desk ask can I help you , I said well my employer asked if I could pick up some deposit slips on my way to the office , then I was met with a barrage of question , who do I work for ? Where is my employer ? Instead of simply saying we don’t give deposit slips , it was the interrogation process that I could not understand. After walking out I realized I was this black man who she saw that was out of place . It’s 2025 I thought we left that mindset in the 90’s . She was so aggressive I froze up because I didn’t want say anything that would escalate the situation so I just immediately walked out.
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November 2024 by Kyle Humphreys
Miguel Fernandez is very polite and helpful! I was in and out in no time. Very clean, orderly branch
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September 2024 by Andrew Rolleri
Bruna & staff are great, courteous, professional and handle business well. Would highly recommend Key for personal or biz needs...
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July 2024 by Don Fav
This is my usual bank I’ve never had a problem with them but every once in a while they would tell me to wait while other customers cut in front of me since I would always have a big deposit. Today they told me to wait and I explained that I am in a rush so I can not wait and the branch manager catches an attitude and tells me idk how to talk to a lady because she didn’t get her way. Keep in mind I was not rude to her once and spoke to her in a respectful manner.
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January 2024 by Mike Little
It's crazy how key bank can replay back to only the good reviews and not the bad ones as I'm looking that seem very suspicious ? to many that's my thoughts on this bank
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March 2022 by cayendo Vazquez
Did the landscaping there today for the first time and the manager was polite nice never rude always went to check up on us offered water to drink and spoke nicely, was are pleasure doing there landscaping
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October 2021 by Nobody Vazquez
Did the landscaping there today for the first time and the manager was polite nice never rude always went to check up on us offered water to drink and spoke nicely, was are pleasure doing there landscaping
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August 2021 by Luis Vazquez
Did the landscaping there today for the first time and the manager was polite nice never rude always went to check up on us offered water to drink and spoke nicely, was are pleasure doing there landscaping
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March 2021 by Shea Simms
Terrible customer service. Rude manager.
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February 2021 by Jody Smith
Brunilda has been exceptionally helpful with all of the difficulties of 2020. In 50 years of banking, I have never encountered anyone in the banking business so courteous and willing to lend a hand. We really appreciate her!
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June 2020 by Meme
Horrible customer service. Depending on how you look. They will judge you at the Fairfield, CT branch and speak to you as if you have a pee brain. I closed my account and will never want to deal this customer service ever again. The need of training in deescalating clients frustration needs to be handle with care and not belittlement. I am appalled by the treatment that I have received. I do not need to go to the bank and receive a lecture on anything. It was disgusting.
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June 2020 by A S
Wonderful and professional staff at Key Bank. All the tellers are friendly and professional. Edona is an amazing branch manager!
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May 2020 by Ketty Crossley
Horrible customer service. Depending on how you look. They will judge you at the Fairfield, CT branch and speak to you as if you have a pee brain. I closed my account and will never want to deal this customer service ever again. The need of training in deescalating clients frustration needs to be handle with care and not belittlement. I am appalled by the treatment that I have received. I do not need to go to the bank and receive a lecture on anything. It was disgusting.
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September 2019 by A Sark
Wonderful and professional staff at Key Bank. All the tellers are friendly and professional. Edona is an amazing branch manager!
