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September 2023 by Neil Brown
Jake helped me pick out a watch that I was gifting a family member. We settled on a Cartier Ronde. When I let him know, I was coming in he had it ready for me, and gift wrapped it. He also spent considerable time educating us on diamond grading and showing us some rings, which has my wife considering upgrading her engagement ring. (Thanks Jake! he said sarcastically) Looking forward to my next purchase, or just stopping by (without my wife) to check out and talk about watches.
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September 2023 by Richard Dow
I recently had two watches serviced here and could not be more pleased with the service! They perfectly restored a watch I inherited from my grandfather and it looks exactly like it did in 1967. I highly recommend Lenox for service or sales!
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September 2023 by Joseph Rubino
Came in with a severe gouge in my stainless steel oyster band. The watchmaker did an absolutely amazing job refinishing a band clasp that I thought could not be saved. They treated me like family and the service was efficient and quick. Would definitely return and recommend to anyone.
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June 2023 by Ms C.
I've purchased several pieces of jewelry and watches. I've had jewelry repaired as well. The staff is friendly and knowledgeable and the selection is nice. I had a bad experience though with the owner who lied and ripped me off then had the audacity to lie and play a blame game. I'm not going to go into details but I will NEVER shop there again and I DO NOT recommend going there for anything expensive or under a brand name.
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May 2023 by Janine Tienken
I was truly impressed by the exceptional customer service provided by Lenox Jewelers. Celebrating a Big wedding anniversary, I wanted to surprise my husband with a classic timepiece. Thanks to the dedicated efforts of Kyra and her colleagues, they managed to source a watch that seemed almost impossible to find. I am incredibly grateful for their ability to make my surprise a reality. Without hesitation, I wholeheartedly recommend them based on this remarkable experience.
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May 2023 by Frank mondo
I stopped by yesterday with a few questions and dealt with David. He was intelligent, polite, and most importantly very helpful. His customer service was extraordinary and I’m looking forward to keep working with him as a customer. Thank you again David.
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April 2023 by Filippo LoPreiato
I recently moved to Fairfield and have had the pleasure of purchasing a few pieces for my wife at Lenox Jewelers. I've also had a watch serviced here. Katharine and team have gone above and beyond each time to make the process a breeze. So friendly and so welcoming! They are definitely my go-to jeweler and I look forward to doing future business with Lenox!
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April 2023 by Asuna G.
My recent visit to Lenox Jewelers exceeded all expectations in terms of both customer service and the quality of their products. I was immediately struck by the warm, welcoming atmosphere of the store.The staff at Lenox Jewelers was attentive and personable, making sure to address my needs and concerns throughout my visit. They demonstrated an impressive knowledge of their craft, providing valuable information on their products and helping me make an informed decision.In summary, Lenox Jewelers offers an exceptional shopping experience, with a team of professionals who prioritize customer satisfaction. I highly recommend this store for anyone seeking a pleasant and informative jewelry-buying experience
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February 2023 by Anthony Legato
My family and I have had the pleasure to have Michael and his team at Lenox Jewelers our only watch, and Jewelry shop for over 5 years. From watches, to fully customized Jewelry they always go above and beyond for us, with customer service, to product delivery. Entire staff treats us like family, from the second we walk in, and after our purchase with follow up calls to ensure we’re happy. I highly recommend visiting Lenox, so you can experience the level of customer care we do.
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February 2023 by Owen B.
Lenox is the absolute best jewelry store/Rolex authorized dealer around. I just picked up a brand new Rolex GMT-Master II from them, and the experience could not have been better. From the minute I walked in the door to register my interest, to the day I got the call to pick up the timepiece, they treated me like family. We have had several generations of family members purchase Rolex watches and jewelry from Lenox, and my purchase was the first from my generation. It certainly won’t be our last.Jake and Michael are both extremely knowledgeable and passionate about watches, and we always have great conversation every time I stop by. They were as excited to give me my watch as I was to receive it. It’s awesome to have a local, family-owned store like Lenox where the staff has a genuine love for what they are doing.I couldn’t have asked for a better experience.
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December 2022 by Carlos Cosme
I had to take a moment to write a review about my experiences with Lenox Jewelers. About 8 years ago I purchased my first timepiece and it was made simple by the great staff they had at Lenox. I came in several times tried on different watches, the staff was patient with me and helped make the experience easy. Fast forward to 2022 I'm back to purchase my second timepiece and was met once again by a great staff which took their time to explain the process on purchasing my first rolex and what to expect. Kenny is also great and I was surprised he actually remembered helping me with my first purchase but also the actual timepiece I purchased . He took my information and told me he would give me a call. I received that call and was told to come in and take a look, I left a happy man. I recommend Lenox for a great experience and look forward to seeing Kenny again on my next purchase.Happy Customer.
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November 2022 by Nick Frappier
Don't think I've ever written a review online for something before but felt it was definitely warranted here. I originally stopped into Lenox around 6 months ago to express interest in a Rolex. Jake was more than happy to show me around and take down my info, but was very down to earth and honest regarding getting one as supply is currently very strained. I'm sure they don't get many college aged kids stopping in looking to spend thousands on luxury timepieces but I always got treated awesome regardless. I stopped into the store here and there over the past few months just chatting and brought one of my other watches down to have a battery replaced which they did in a couple of minutes. While there Jake got me really interested in Oris and I did some more research into them and fell in love with the Aquis line up. Texted him one day to see if they had any all black Aquis Date Calibre 400's in stock and within 5 minutes he texted me back saying they didn't have any in stock, but could order me one and they would have it by the end of the week. Lo and behold, a few days later I went in and picked up my first luxury Swiss timepiece and I am absolutely in love and this thing hasn't left my wrist since I got it. Thank you to Jake and everyone at Lenox for everything, you guys are awesome and I look forward to much more business with you guys - you have made me a customer for life!!
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September 2022 by Ken-Shing Law
I've had the pleasure of calling Lenox Jewelers my AD for a few years now, and the service there has always been above reproach. It has always been a low pressure environment. Kenny is my go to person, and he is both kind, patient, and honest. He's helped me acquire multiple timepieces for both myself and my significant other. The other staff members at Lenox are equally courteous. Reports from friends and family who use Lenox are just as positive. I can't recommend them enough.
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September 2022 by Sean Boccuzzi
Lenox Jewelers is the only AD I will ever use and continue to do business with! Katherine went above and beyond to fix the issue with my watch promptly and carefully. They are truly the best Jewelers around. Thanks Lenox!!!
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July 2022 by Jake Moskovitz
I had an incredible experience at Lenox Jewelers. They have an immense selection of beautiful timepieces and jewelry that you can't find in other parts of Fairfield County. Jake the salesman was incredibly kind and helpful in my search for the perfect timepiece. He was exceptionally patient and informative while offering deep passion and industry knowledge for each brand. Every time I went into the store everyone was so kind and welcoming and Katharine helped me set up my watch and answer all of my questions. I look forward to growing my watch collection through this great store and special team! Could not recommend this place more! -Jake Moskovitz.
