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December 2023 by John H.
The worst. I brought my 2019 Chevrolet Bolt in for what should have been a simple brake job and it cost me over a thousand dollars and took two days to complete.I had previously brought tis car in for similar brake service less than two years ago and they didn't warrantee any of their work from that visit even though they had to replace the brake caliper that they had serviced before. I asked them if this new caliper would be warranted and the said "Two years". So why wasn't the original caliper covered?They just gave me the runaround and syphoned all the money they could.And here I am two days later. I just drove the car to New Haven and back, about 40 miles on the highway, and the vibration in the steering wheel has returned. When I got home I checked the temperature on the front wheels and now the RIGHT SIDE front wheel is too hot to touch! Previously, the problem had been on the left front wheel. Obviously, these idiots didn't bother test drive the car after doing their work and they didn't bother to check the right side when they were making repairs.Rather than throw good money after bad I will take the car to Brake Centers of America in future.I have attached photos of the temperature taken by remote sensor at both front wheels.
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March 2023 by Jonathan S.
Purchased my first vehicle (Chevy) in 2016 from this dealership which began a great relationship until now. I've had nothing but chevy vehicles since then from a Malibu all the way to a Suburban, even if I didn't purchase it there, I still got them all serviced from recalls, to oil changes and to entire engine replacements. Chevrolet states they honor veterans and first responders but that is the total opposite at this dealership. I would not recommend this place to my family, friends, and co-workers ever again. During the summer of 2022 I brought in my suburban for a complete brake job front and rear. I paid utilizing GM/Chevrolet coupons and my points. Out of pocket I paid a low price which I thought was great. Come December I began to have brake problems so I bring it back to Maritime and they stated I needed a brake booster vacuum. Cost just under $900 in total. Note, I barely drive my suburban, it's more of a weekend traveling vehicle at most. So a few weeks and drives go by and I realize there is no change in the brakes. I figured maybe the part needed to be broken in. A month goes by and I bring it back to Maritime with the same exact complaint as I did prior. They then state that I needed front and rear brake pads and rotors as well as a brake fluid flush. I advise them that both were done in last summer and that can not be the case. Furthermore, if they were low, I should have been advised of this last month. After "checking the system" they could not see the exact work done to my suburban in the summer only the price and argued that I only got the front pads done for the price I paid. They then replaced the front brake pads (without my permission) to elevate the issue. After going back and forth with the Manager Ralph over the fact I paid almost $900 and the problem was not fixed. He insisted that I needed pads when I knew this was impossible since the brakes were just done not even 5 months prior. I told him I would go else where and he stated "you can do that". That set the tone for the rest of my experience. I then took my suburban to another Chevrolet Dealership where they stated my aster cylinder was losing pressure upon braking. This was another almost $900 job. So I go ahead and have them fix it. After this repair, everything is perfect. I then return to Maritime and request a refund to Marissa. She looks at me as if I have 5 eyes and became very rude stating they don't do refunds. I advised her that they completed work on my vehicle and did not fix the issue that I paid for. I then provided all of the paperwork from Maritime and the other dealership to prove they misdiagnosed my vehicle and charged me for it. Ralph then states he would call me the next day, which he never did so two days later I show up. Ralph then stated he sent the paperwork to "management" and he will call me next week. A week goes by, no call so again I show up in person and Ralph advises me that the check was sent via US Mail and I should receive it in a few days. After 3 weeks, I then again return to the dealership since I did not receive a check. Ralph then states he will call me after he finds out what happens. Another two days go by, no phone call so I again return in person to the dealership. Note, each time I enter, Marissa just ignores me and Ralph acts like he is busy fixing phones and behind a computer. After he decides to give me some time of his life, Ralph then discovers they sent it to the wrong address. Which I find hard to believe since they have my correct address on file. However, I then state to him I will return the following day to pick the check up in person. When I return to retrieve the check, it is a fraction of what I paid. Ralph stated that they can only refund the labor and not the part. I advised him that they took out a perfectly fine part and charged me for it. Ralph stayed the diagnosis stated it was failing, however of course there's no proof of it failing on top of their diagnosis was false to begin with. In all, this dealership as a hole has go
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September 2022 by Hunter P.
Just drove 20 minutes to test drive a Chevy Silverado 1500. Was refused as I am "not far enough into the sales process" to test drive a vehicle/"shouldn't be putting miles on the car". Will be taking my business to the Wilton dealership who happily approved a test drive via phone.Unprofessional service to say the least.Update: Test drive went great. I'll be going with Wilton.
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September 2022 by Antonella M.
Smug dealers. My friend wanted to buy a car that day and their behavior scared him to another dealership.
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August 2022 by Dan D.
All I can say is buyer beware. I wish I had read these reviews first before attempting to purchase a car from Maritime Chevrolet. All I can say is simply stay away from them. I was working with Mike Atkins, who seemed nice enough at first, but turned out to be just another typical car salesman. Definitely watch out for the car deal shell game these guys like to play when it comes to working out the numbers for a car. Their math doesn't make any sense. if you do the numbers yourself, you will realize they are taking money right out of your pocket without you even knowing it. In my case @ $1300. I ultimately got tired of the "let's make a deal shell game" that went on every time we went back and forth with the numbers. Sure they will take the dealer markup off the price of the car, but then watch your trade-in's value drop and so on. I ultimately decided to drop the deal. A week later and I am still waiting for them to refund me my deposit. No big surprise there.PLEASE DON'T GO TO MARITIME CHEVY in FAIRFIELD, CT.
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May 2022 by Scott E.
DO NOT ALLOW young females into the service dept. more specifically, do not allow them near Jay. He will use their information that is gained from doing business, for his own personal gain. He will take this information and search/add them to his own personal social media. Not only is this illegal (to use business information for your personal use), immoral, unprofessional, and most importantly creepy, it's a bad look for CHEVY. As an organization CHEVY should not allow their employees to use information gained on customers for their own personal use. It's time for CHEVY to train their employees on what's appropriate when handling personal information. One on one training with Jay needs to happen immediately. He has taken other's personal information for his own personal use before since he is so blatantly doing it now.
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September 2021 by Z C.
I needed an oil change and decided to wait with vehicle. Approximately an hour passed and vehicle had not been brought into the shop. When I asked the adviser (Marissa) she appeared frustrated and in a rude tone told me to wait because she was busy doing something. She then grabbed my repair order and went to the back of the shop and I could see her through the clear glass windows to the shop yelling while approaching a tech. My vehicle eventually made it into the shop after the tech who was yelled at pulled in the vehicle. The advisor is extremely unprofessional and rude to customers and staff. I cannot believe she is allowed to work there. Very unfortunate experience. I will not be returning.
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July 2021 by Kathleen C.
Just trying to buy a new truck, I never ran across a bigger bunch of condescending idiots.