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December 2022 by Sugam Tamrakar
A rude service with so much attitude, How can a person with so much attitude and rudeness has a job in a bank, Treat customers poorly, no people skills. I was yelled at something that I do not know and was an honest mistake which I forgot and clearly owned up that it was a mistake from my part, then the rude and threatening words comes firing towards me and left me baffled and shell shocked. Why am I getting treated so bad where I give them a business. It was not the first time that has happened to us in this branch... we have had few similar bad experiences in this branch. Therefore it is not the bank, it is people who works there. I am starting to think maybe because of my color or the way I look.
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October 2022 by Ruby Koko
The staff at M&T have always been very kind and considerate towards me. I have never had a problem with them. However, the system of M&T is ridiculously slow. I had to wait a very long time for something simple because the system crashed and was not working. Another time, the teller was left on hold for 20 minutes. They also don’t have temporary cards. The staff is nice, the company is not.
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October 2022 by Diane Lytwyn
Been a People's customer for years. M&T is a nightmare. Opened up a new account, couldn't access my old one, planned to just close old account. I got TWO DIFFERENT ATM cards and checks with DIFFERENT NUMBERS! A NIGHTMARE!
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January 2022 by Terence Ryan
really great bank in a good location. close to Merritt parkway. Coin machine at this location also in case you need to deposit coins.
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August 2021 by Bill From Easton
Digital platforms ie website and apps are circa 1990, and international support for basics like ATM withdrawals overseas are ridiculously complex. Fraud detection service is severely flawed re-triggering freezes and denials for even monthly repeat charges at established companies. Then there’s their Horrid customer service staffing levels (extreme wait times), response times, service levels - even for “premier” account holders with 30+ years relationship.
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December 2020 by Bill Bosak
Digital platforms ie website and apps are circa 1990, and international support for basics like ATM withdrawals overseas are ridiculously complex. Fraud detection service is severely flawed re-triggering freezes and denials for even monthly repeat charges at established companies. Then there’s their Horrid customer service staffing levels (extreme wait times), response times, service levels - even for “premier” account holders with 30+ years relationship.
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October 2020 by Milvio Deleon
Employees are more worried about getting out of work on time than helping customers. Citing bank rules that do not exist. Pathetic customer service time and time again. I will be taking my business somewhere else.
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July 2020 by Scott Boda
I can't speak highly enough about the folks at this location. Soledad and Mark S. are absolutely amazing. Not only are the professionals, but they truly care and that goes a long way in today crazy world. Your efforts will never be forgotten. Thank you again!!!
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April 2020 by The R.
Very poor customer service. Call two time on 1-800 number same day recording stated Id get a call back in 40min. All day no call back. Choose your banking relationship wisely. I' m going with USAA
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February 2020 by Tania B
If I could give them 0 stars I would. They do not know how to take care of their customers. Ridiculous fees and that were not properly explained when I opened the account two months ago. Rude and unhelpful,c service representatives . As soon as my bills that I paid go through, I am leaving and taking my money somewhere else.
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October 2019 by Andres A.
They have been my first and only banking institution. Anytime I have had any issue they have been quick to address the problem and fix it. Most if not all of the staff I have dealt with have always been professional. To top things off I get to bank on Sundays by just visiting this branch at Stop & Shop. So convenient and almost never any lines. The staff at the Fairfield Villa Avenue Bank are great. Good fast and efficient service.
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April 2017 by Marcia Eckerd
I've always found the people here friendly and helpful. They can be busy at times, but the service is excellent.
