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January 2024 by K Bridges
Checkin system does not work, and you have to knock on the door to get somebody to come out and help you. It’s the worst check-in of any medical facility I’ve ever been to. The staff is a bunch of automatons that refuse to help people who have special circumstances and miss their appointment by 10 minutes.Their check in system is not HIPAA compliant. People standing behind you can see all of your private information. It is too high for someone in a wheelchair, making it not ADA compliant. And this is a medical facility.Further, their telephone system is a nightmare to navigate. Just don’t bother calling.It feels like robots, manage it.
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January 2024 by Lindsay Brennan
I waited over 20 minutes for a scheduled appointmentNo apologies and they asked again once inside for all my information again.My suggestion use another vendor or a different location unless you have a half hour to forty minutes to waste
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January 2024 by carla L
1305 post road I’ve never been to a quest lab with worse service. Tech had no clue what she was doing. I had to leave I couldn’t wait any longer. Never going back here. Find another location this one is horrible
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October 2023 by marie meehan
Each time I go service is excellent and each person is so efficient and so so pleasant !!!!Thank you for yoursmiles !!!!
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September 2023 by Jen F.
The worst. Lazy and unbelievably irresponsible. When I was there one of the workers was basically taking a shopping bag of medical supplies home. I dropped off a 24 hour urine sample I'm a huge container they provided, labeled with my name and phone number, which they promptly lost.
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July 2023 by Jennifer Lyons
Great experience at my visit yesterday. I often get light-headed and my veins are hard to get, so I am a bad patient! The phlebotomist was so kind, caring and gentle with me. Will definitely go to this location again.
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February 2023 by W E Corprew
I take a family member for regular bloodwork and they have “notoriously tricky veins”…They ONLY want to come here because of the expert hands and care of phlebotomist Keshiona !!!
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August 2022 by Mike M
The Worst!! They have no system & no clue!! There is no human contact, just a waiting room with an Ipad & folks waiting for hours not knowing what is going on!! ? It's all wrong! You would think they would have a plan!!
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July 2022 by Linda Kelly
Can I give this place a zero! Could not get an appointment but as a walk in was told they may not be able to get to me for hours.I’m #2 and the first one has already been called. Staff came in late and they don’t care. Worst location! Now they took #3 before #2!
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July 2022 by Kristen Sawyer
This location is clean and well kept. I’ve been several times and everyone has been pleasant and helpful. Every blood draw has been painless.
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June 2022 by Neil Lyons
Absolutely horrible place to have anything done..the people working here are extremely rude and have ZERO compassion for anyone. The website to make appointments is useless, it doesn't work. I tried four times and couldn't make appointment.The whole place is a complete disaster.
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March 2022 by J S
I was at this facility Tuesday, March 15th @ approximately 9:15am. The phlebotomist yelled from the hallway to the other phlebotomist to get me yelling my name(can we say hippa violation)! The other phlebotomist whom she demands to get me, was there to get her own patient. The phlebotomist that came to get her own patient gave me directions on how to get to the room of which the other young lady was yelling from! When I got in there her attitude made me so uncomfortable I wanted to just leave! She has no idea what people might be going through when they come in there and she has no right to have a cold cutting attitude towards the patients! She should not be working with people! Reading through the previous comments, I can only assume this is an on going issue one day it could result in a law suit and then MAYBE SOMEONE WILL PAY ATTENTION!!
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January 2022 by Lucia
I just had blood work done there today. This is not the first time that a phlebotomist was rough. It's not that they're bad people, just not trained very well to deal with the public. The location is so convenient but I'm not going back there for my next draw. P.S. I thought it was just me but after reading other reviews I can see this location needs a revamp and fresh blood!PS 1/18/22 was just there recently and I don’t know if it was just a fluke but they had new staff, more professional, friendly, considerate. It was a completely different experience
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January 2022 by Cynthy Ruder
Short wait, efficient, and personable staff I've been many times without any problems
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December 2021 by J.J. L.
Somehow they continue managing to mess up online appointments I made. Almost nobody in the waiting room but over 20 minutes delayed serving me after I made an online appointments. Never any apologies, but otherwise friendly.
