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June 2023 by Shane Purcell
Purnell went above and beyond for me after Penskee screwed up my rental. This man deserves a raise and the only reason I will ever rent from them again is because of this man. Home Depot you better keep this man at all costs.Thank you Purnell!
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June 2023 by Michela G.
This is the 2nd time I have bought an appliance at this Hime Depot...it WILL BE MY LAST. Pre COVID I bought a Frigidaire Refrigerator. Of course I waited all day and when they arrived it WAS SO BADLY DAMAGED that even the delivery guys were astonished. It looked like it had bullet holes in it. Much later, after many complaints I was sent a new one.Last week I bought a six burner stove. At 11:00 am I got a text that they were two stops away. At 1:30 I called Customer Service and was told..."on their way" 2:30, 3:30, 4:30 SAME. Always being told the truck was on its way. Finally I called and demanded an answer and I was told that the driver didn't have my address (which would have been on the sales slip) AND THEY WOULD DELIVER IT FRIDAY. Thursday when I had received NO TEXT OR EMAIL stating delivery times I called Customer Service which had no information regarding delivery. Also, for the first time I got a really kind woman on the line and it took her twenty five minutes but when she came back on the line she told me:1) At 10:00 WEDNESDAY morning THE OVEN WAS SO BADLY DAMAGED THAT IT NEVER EVEN WAS PUT ON THE TRUCK2) EVERY DELIVERY TEXT AND MESSAGE WAS A LIE. At 11:30 they should have told me THE OVEN WAS UNDELIVERABLE.3) THERE WAS NEVER ANY DELIVERY SCHEDULED FOR FRIDAY BECAUSE THE OVEN HAD TO BE SENT BACK TO GE.So, if you want to be "gaslighted" all day and deceived. If you want to pay for products that are never delivered...shop here. If you want quality appliances with prompt delivery SHOP SOMEPLACE ELSE. I'm still waiting for my money back.
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July 2022 by Rex I.
I go to Home Depot regularly, maybe twice a week, or more. love the stores. generally they have exactly what I want and decent service. my gripe: purchase and installation of their appliances. two bad, bad experiences, three years apart. great price on a fridge--three years ago. problem was delivery. they failed to show three times on separately scheduled delivery dates. just didn't show! don't live staying home for a delivery that never occurs. then they showed on the fourth try with just the water hose. we cancelled and shopped pc richards. successful delivery. Recently we purchased a dishwasher from Home Depot online at a fair price. delivery-- great, but they had texted that installation would be set up at a separate date. The call never came. the Fairfield Ct store was helpful. after 35 minutes I learned that they had canceled the installation. what??!! why? no answer. Home Depot-- you need to improve your process!!!! Trumbull, Ct
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February 2022 by Pamela J.
I would not normally review Home Depot but the level of customer service at this location is especially stellar. On a recent visit, I can't tell you how many times I got greeted and asked if I needed help. That's in stark contrast to going to these big box stores endlessly searching the aisles for that one little widget you seek. Standout is Rasta like gentleman in lighting. I've encountered him more than once and he's so delightful I'm going to look for reasons to go to the lighting area. Besides him though, there's a noticeable uptick in good customer service here. Honestly, I prefer writing good reviews to bad so this was a joy. Thank you.
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November 2021 by Maria Zaborowski
g r eat buys. friendly very helpful
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October 2021 by Gary French
Poor customer service. Shopped for a simple online painting accessorie. Couldn’t locate. Associate was no assistance!
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October 2021 by Bill F.
When I asked the staff member in hardware to pull up his mask to cover his mouth and nose before helping me find a bolt, he said, "If you're that concerned about it, you should order online." So I did, at Lowe's.
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July 2021 by JP S.
I was on hold for almost 45 minutes and after they finally picked up the phone I was treated with rude service.
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June 2021 by Sal
Industrial tools for industrial jobs!!
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May 2021 by Erin M.
This is literally the worst Home Depot I have ever been to. From the layout, to the congestion, to the useless customer service support, I will never be a customer again. I came to pick up an online order... while I waited for it to come out from the back I asked where to find Magic Mesh screen doors... after 30 minutes and 3 different people sent me to 3 different aisles, a 4th employee actually told me to go to Walmart... yes, she told me they didn't have any and to go spend my money elsewhere. I'm now still standing here 45 min later waiting for my order to be brought out from the back. What a clusterf*ck. Go to the Trumbull location... or better yet, "go to Walmart."
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May 2021 by Martin S.
I went there with my Mom and I can't wear a mask. As soon as I walked in the door I was accosted by the undercover Loss Prevention Manager. He threatened me and told me that I had to wear a mask and it was a local law. I called the town and they said no they do not have such a law. They followed State guidelines. I called the manager who was on vacation so I spoke to the assistant manager. She said write an email which I did requesting an apology from the Loss Prevention Manager. Never happened. I emailed the manager back and it turns out he is a bigger j*** then the Loss Prevention Manager. I have been in many Home Depot's across Connecticut and never had an issue. This manager and his immediate staff needs to be replaced and kicked to the curb.
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April 2021 by Edward B.
Archley was very helpful and has a great personality she took the time to find out what was taking so long to get my order picked when I got there I will admit I was mad and on crutches even offered to get me a seat lol she took the time to get Lue to come up another person that took the time to check the over head twice and found what I had ordered then archley help close ticket and I was on my way funny thing is she made me forget that I was mad thank you
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August 2020 by Ted Lamar
Always a problem .
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June 2020 by mairead s.
I went to get curb side pick up for my AC from Home Depot, and I sat in my car for about an hour on an extremely hot day. It was not quick or convenient at all. The website was extremely misleading by saying pull up and we'll bring it right out. Very disappointed. However, I will say the employee that did help me was absolutely wonderful. Kind, hardworking young man.
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May 2020 by William Lucas
You were allowing 200 customers in the store at one time. With one cashier for the whole store. The check out line was all the way back to the wood products. I put everything I had picked out back. I don't need anything that much. I would rather go to a small hardware store and pay more then wait for an hour to check out.