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February 2024 by Trinh Nguyen
Went here randomly for a last minute suit and had the best shopping experience. An associate named Michael (I hope I am remembering that correctly) helped my partner pull some items and just went beyond for us. The associate had a great eye and offered us great advice. Was not pushy with us at all. Very patient and kind. Nonetheless, they’ve earned themselves a lifetime customer. The clothes were all great material. Suits were 100% wool. Belts were leather. They had a fun offering of cashmere sweaters too that were priced >$200. Good fibers offered. Appreciate that as it’s getting harder to find quality clothing. They also offer tailoring.
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November 2023 by David Meehan
Banana Republic website says dislocation is open until 9:00 but it's 8:00 p.m. and the doors are locked and the employees are inside looking at me like I should know better than to try to go in the store when they're supposed to be open.
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June 2023 by Gina A.
I usually love buying clothes from Banana Republic (online). When shopping at the store in Westfarms Mall, West Hartford, CT. I recieve abocolutley no help and am not greeted with either a "hello" or a smile. I was in the store just yesterday, thinking I would stop in to see if my experience would be different. As other women walked into the store, they were greeted. I was not. There was an associate behind the register and one in the front area. I was not near the register, but I did walk by the women at the front twice. She clearly saw me and both times she said nothing, not even a friendly smile. I am a Black women and don't want to make assumptions, but it was obvious that I was being treated differently than other women walking into the store. So dissapointing!
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May 2023 by Anisha Johnson
I will never go back into the this store after my girl friend and I visit yesterday. There was no greetings at the door or can we help you while we looked around until we went to the fitting room. This is when I felt we were being watched. One worker came towards the back by the fitting rooms pretending to be fixing something on the rack. He leaves comes back and ask if we needed anything. Then a sec later another guy does the same thing. I didn't see them doing this to anyone else. I am so disappointed.
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February 2023 by Iryna Davidovich
Welcoming and friendly store. Good quality clothes.
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December 2022 by Elijah A
I didn't buy anything but the staff were so lovely!
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December 2022 by Mike Pol
Bad management they are rude unprofessional and they aren’t helpful.
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September 2022 by Joy Cotto
The workers are very welcomeing
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August 2022 by Thomas Eng
Nice clothing good sales
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March 2022 by Jon M.
Today was my first day shopping at Banana Republic. It was probably the best shopping experience I’ve had so far. Michael was super helpful in showing me options to choose from as well as providing suggestions on fit and colors. I definitely will be coming back here and would recommend others give them a try!
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January 2022 by Ronald DeRobertis
I went into the store and asked if they were having a sale the guy told me to Knock Myself Out. I should have left after that commentI tried on a coat marked XL and it fit like a size 3X. What ever happened to customer service???
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January 2022 by Sa De
Awful management limited selection
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July 2021 by Linda Montanari
My Sales woman was excellent, professional personable and so helpful. But the man behind the register who said he was either a manager or a keyholder said that I would get 15% taken off my statement when I got my bill which was faults did not happen! I called the number on the back of my credit card and they knew nothing about it they said I was falsely informed! Just putting it out there in case he says that to anyone else it’s untrue. But again, as far as my sales woman who took care of me, Patricia she was the BEST!!
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April 2021 by James Washington
This store is a great Banana Republic to go to they have great selections of clothes for men and the staff are always very friendly and welcoming. I wish I had more money when I went there last time I would have bought more ! it's a great place to go I would highly recommend shopping there. the store has a good selection for young men , middle age and older men. Take a look and have some fun!
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August 2020 by Yolanda Grant
I’m so pleased with the customer service of a lovely young lady named Rochelle. She was polite, helpful and accommodating. The slacks I wanted were out of stock in her store. Rochelle swiftly made arrangements to have another pair shipped to my home address. Thank you Rochelle, you’re awesome.?
