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February 2024 by Morgan Handy
One time I went in here to return sandals I had bought online and the manager was so rude to me! I have never been in there since.
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January 2024 by james carlson
Lots of shoes
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January 2024 by Rich Jensen
I always can find a shoe, my daughter on the other hand, & she wanted black NB but was happy w/ black Vans like from when I graduated high school 1999 lol!!!
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December 2023 by William Blackett
Nice store, with a large selection to choose from, I would recommend DSW.
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November 2023 by Alexia Smith
This location is fantastic with customer service! The app and site have some great deals, and they offer BOPIS (Buy online, pick up in store).
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November 2023 by Larry Daniels
All items for sale were on display and fully stocked. I was very pleased with my shopping experience.
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October 2023 by John Pupecki
Didn't get the email that would tell me that the shoes I ordered and paid for came in. But your employee Micah helped me twice on the phone and he found them. I really appreciate it. Thanks!
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August 2023 by Marie Ranier
A few days ago, I had to go the DSW in Plainville to pick up a pair of Doc Martens that I ordered for in-store pickup. I had to exchange them for a different size, and they could not have been more pleasant. I was in the store longer than I needed to be (there was a bit of a line) but again, all the cashiers were pleasant and helpful.Yesterday, I came into the Farmington location for another in-store pickup and the attitude from the cashier (older lady with moon buns in her hair) was unreal. First, I walk in and had to wait (not an issue, I don't mind waiting) for the two cashiers to finish their conversation. I wasn't greeted or anything. That's fine. I just want to get in and out anyway. I tell her I have an in-store pickup. She looks for it, can't find it. I ask her if it might be the shoes that are on the counter (because I ordered another pair of Doc Martens and there was a Dr. Martens box in the front). She says rather nastily "Oh no, those are someone else's." She finds my shoes, gives them to me, I say "thank you" and nothing. I thought, "Okay she's probably just having a bad day." I used to work in customer service, it happens. But then, there's a father and son behind me and she goes "Hi! Are you guys here for an in-store pickup?" in the most perky tone ever...So, she either doesn't like women or has a problem with Puerto Ricans. It's giving racism and internalized misogyny.All this to say if you are a woman or a person of color, you're probably better off going to the Plainville DSW instead of the one in Farmington. Better employees, better ambience, better lighting (because why is it so dark in here?).
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July 2023 by Ms. Spears
All the sizes are Medium. No wide sizes. Makes it hard to shop if you have to order strictly off online. I would rather know of a shoe is going to fit or feel comfortable before spending. Each designer doesn't make the shoe fit the same regardless of size.
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July 2023 by Karol Wojtalik
Tried to jump in to grab a pair of work shoes. Closed the door in my face 6 minutes early.
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May 2023 by Jillian Kara
Great selection with friendly staff. I have shopped here a few times and the staff is always super friendly and helpful. They have a large selection of sneakers (except they do not have Nike) and a great sandal selection. The store is clean and organized. They always have a good number of cashiers so I haven't waited in line for more than 7 minutes. The parking lot is a bit small but overall a great place to get shoes.
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May 2023 by Ewa Ewa
The girl at the register doesn't understand what you want no matter in how many different ways you explain it to her. If you want to waste tons of time go to this location.I had a pair of shoes I bought 2 days earlier that turned out to be too big, made an exchange but they didn't have it in the store. She said she could order them for me but I explained I need them sooner for an event. I asked if they have it at a different store in the area, she called and confirmed that they did and she put them on hold. I told her I can't pick them up until Thursday and asked she could order them for me with a pick up at the other store. She ordered them with a shipping to the other store. So now they are still shipping and I can't get them until next week but they are also shipping to a store an hour away. I called the other store and since they still have that pair on hold for me I can pick them up but it has to be today AND Im paying twice because I cant cancel the order that is shipping to that store?♀️I mean, a simple thing, a simple size exchange, was so complicated I spent like 45 min in there with a little kid (thankfully a really patient one) and still had to take care of it myself at the end AND spend extra money and time.I've never had an associate so helpless and difficult to work with. I worked retail throughout all my college years, I understand the assignment, yet was treated the entire time as if I was making her job difficult or impossible and felt like a problem, the entire time she stood there she was helpless I swear I wished I could jsut go do her job for her.I think people are onto something when they speak about younger generations not wanting to work, I seriously get this feeling more and more often now, like why do you even get a customer service job if you have no desire to serve customers or at least learn to??
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May 2023 by Clare Isakson
Very helpful staff here and I really can't beat the prices either. The clearance section is clutch
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May 2023 by Michele Sawko
This is the ONLY place I can find styles and sizes that fit with the quality I need. There were several ladies my age 50+ and we chatted a bit during our time shopping, and we all have issues finding shoes. We all agreed DSW has the best selection and options.I found sandals and sneakers that were perfect for me.
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May 2023 by Michael Thigpen
My experience at DSW was great. The young lady who helped me with my online return was professional and quick.
