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December 2022 by Diana
I just love this store. The staff is so helpful and kind, always in the best spirits. Makes for a great shopping experience.
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June 2022 by Words Retain Power
Just so EVERYONE stops getting scammed by this store, they are now selling items from ALIBABA. Yes you read that right, your 115$ dress that you thought was good quality fell apart after a Couple months? That's because free people bought it for 7.99 off of alibaba. Don't believe me? Type in the exact name of their burnout kimono and pop that name into alibaba.You're welcome.Also , screw you free people.
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April 2022 by Carrie
In the past my experiences here have been fine, the store is small and rarely has many items or my size but I’ve gotten a few things over the years. However today at the mall I entered the FP store and was the only one inside. The employees (all three of them) were behind the register loudly laughing and sharing stories. I’m not a stickler for being greeted but i don’t think any one of them even glanced in my direction as I entered. The whole 10ish minutes I was there they were loudly laughing and talking , at one point I wanted to ask about sizing for an item and stood facing the register for a good minute but was completely ignored. I walked around the store, and almost purchased an item too but decided I didn’t want to give my money to a store whose employees don’t pay any attention to customers. I’ve been a fan of this store for years but don’t think I’ll be returning to this location for a while.
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March 2022 by Ana B.
Free People is a beautiful store of a style that I really love. It's mostly boho with free flowing loose lace, cotton and other delicate and casual fabrics. Free People only sell woman's items. It's a little store, but it's very tastefully set up and displayed, nothing feels overly stuffed in such a small space. Unfortunately the huge downside is that most items are very overpriced. Just a light cotton top can easily cost $80, dresses can cost up to $400. I like going here to see the way things can be styled, for inspiration, or for an odd time that something might be on a nice sale. I've purchased items here a few times that were on sale that I really like. I have to note the girls who work here aren't the most pleasant, I see them having private conversations and not at all noticing the customers, unless I'm making a purchase then they're ready to say something. Basic customer service skills would be appreciated in such a beautiful and costly store. I do have to bring my rating down to three stars, because of the very high cost and unfriendly associates.
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November 2021 by Ruthe Lindvall
I love this store, and the style is lovely. It is really pricey, but the clothes are cute.
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August 2019 by Alana Dorris
Talia provided me with top-knotch service! She empathised with my struggles with customer service for Free People. She honoured discounts for me and made suggestions regarding styles I may like. She provided her undivided attention to me as a customer and gave her helpful opinions regarding sizing and fit!
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May 2019 by Marion Tia
Great helpful girls, great attitudes, clean store. Always find something in my price range.
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March 2019 by James Fitzsimons
Was here with the wife, seemed like a nice store with attentive knowledgeable staff
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February 2019 by Dean Howell
Nice people
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February 2019 by Anne Moran
I was not there
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January 2019 by Kiewanna Gonsalves
Love this place !!!
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December 2018 by Angela Dekker
.This was the worst experience I've had ever in a retail shop ever. I walked into the store and was treated as if I was going to steal my items!! The sales perosn Victoria didnt want to help me and just walked off as i came to her and asked for help , very rude and unprofessional
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December 2018 by Lana Pols
Guys if you don't want to be treated differently in a bad way, then don't go to this store and try not to meet manager who hates gay people and not even hiding it. It was my worst experience
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January 2018 by Kristin P.
This location is too small to accommodate all of the new arrivals Free People has. Also, I recently tried to return a tee shirt I bought YESTERDAY and hadn't worn (though I had taken the tag off) and they wouldn't allow it...even though I had the receipt! When I purchased the shirt yesterday it was after returning multiple items without tags on them..company policy? I don't think so. Not returning to this location.
