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March 2024 by S H.
I contacted H&M customer service in January about a return. They read me their standard policy for returns without a paper receipt and urged me to go to their store anytime in the next 3 months, before the price of my items changes. I had a credit card receipt: "Without a receipt, they offer in-store exchange only at the current selling price...item must be of equal or greater value." You can find this policy online. I took my items to the store, noting this policy, and the manager, "MILK" -- W. Hartford store, refused to allow the exchange, and he was extremely rude and unprofessional. He basically threw me out of the store, when I quoted this standard H&M policy, available online and read to me by the customer service team contacted by phone, and I asked him to honor it. He said no way. He even kept the bag I brought, refusing to give it back to me. I am very upset as my items totaled a considerable amount. I find this treatment of a loyal customer discriminatory, biased, and unfair. Never again will I go to this store.
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February 2024 by ta dr
Quite possibly the surliest person behind the counter I have ever met. Went in twice in the last month, and got the same zero star service when checking out both times. She gets 1 star, bc she at least called a manager, who was able to answer my questions in 30 sec. He gets a 5.
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January 2024 by Coretha Bell
customer service was except for the young man that work there he was not happy to anser question overall great place to shop...
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November 2023 by yasmin saez de freitas
A little expensive, but is a good store
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September 2023 by Saira K.
The store was clean and had great clothing. There are some nice fall and winter clothes out now. This location is at the Westfarms mall.
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August 2023 by Karolin Betoush
But a beautiful black dress and a sweet
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July 2023 by AMP
Extremely happy shoppers that found great deals and good quality! Superior selection of children's clothing and shoes.
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May 2023 by The Property Shop of CT
Love the transformation it was so needed, but not liking the fact that they refuse to stock up on any 10, 12 or large sizes in pants. I’m not a plus size. A large will suffice. Every time I go, the front section of the store is riddled with small 2,4,6. I get it, I need to lose weight. It’s a work in progress. I’m getting there. In the meantime, Just give me a large in at least 1 or 2 pants. Not asking for much. HM hurry up and fix it. ???
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January 2023 by Olivia McCormick
Great amount of selection for clothes for children, women, and men, good deals too. Can't wait for their re-opening in April (ish).
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January 2023 by Sabiha Parveen
Not at all good..whenever i go there its al messed up...they never keep clothes nicely....in other countries i can see they have nice staff and collection
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November 2022 by Noemi Alvarado
It sure was i mean very busy
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October 2022 by Marina Zocco
Prices are decent, some of the clothes are ugly, the divided section, the clothes are ratchet and the ladies clothes in the fall, some can be nice finds like the sweaters and jackets and the basics section is good too. Other than that, the management can be unprofessional and unapologetic, and they have to learn to speak to customers and EMPLOYEES better.
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May 2022 by Jesse Moy
Great casual wear.Mens selection is smaller vs kids/womens.Service is nice.They need more registrar clerks.Other than that. Its great.
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May 2022 by Shannon Roane
Never disappointed. Cool trends and creative styles at affordable prices. I love this place.
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March 2022 by Jan Levinson
Pretty options available, friendly staff, clean and organized store, had the sizes and items that I was looking for.
