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September 2022 by Wahid Zahedi
Jennifer was fantastic and very helpful. Very professional. Thanks
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June 2022 by Lu B.
Love love love! Madewell is my favorite clothing brand now. Perfect quality and design that lasts for years. It is expensive -- I got 2 tank tops, 1 tampers and 1 pair of shorts and that cost me almost $300... wish the price was more affordable.
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April 2022 by Karen Romba
Walked in today looking for a pair of jeans not only was I greeted by this amazing cheerful friendly sales person I got her name JEN Thompson because I wanted to reach out to the district manager. She was amazing, friendly , and pulled sizes, for me! small conversation at the fitting room about styles of jeans. It just was a overall great shopping experience. Being in retail for 35 years in retail management 20 something years in clothing, she’s definitely a gem in that location!!! I actually asked her if she was the district manager because she was so professional to find out she was just a sales guide was just even more amazing. I’m currently a manager at Westfarms mall in the cosmetic industry. It’s hard to find outgoing, friendly service oriented , and good hearted people that truly want to help the clients. I hope you guys take care of her! Yes and I purchased my jeans! I’ll be back soon!
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February 2022 by cutejjin
Kind service
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February 2022 by Ana B.
I like shopping at Madewell, their clothing is just my style. The items are mostly casual, or smart casual, nothing is too trendy, the quality is truly excellent. The items will last you for many years. Madewell is a costly brand, however I will often find great items on sale. The employees have helped me order items, if a particular size is out of stock. Madewell only sells women's items, mostly clothing, as well as shoes, purses and accessories. The store is styled very tastefully, so it's easy to see everything with the first glance. The staff always welcome me when I walk in and ask if I need help finding anything. They're never overbearing, and respect personal space. I'd shop here much much more frequently if the prices were a bit lower.
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February 2021 by Sam Mayfair
I only shop at Madewell for jeans because they’re the best quality, and they’re super flattering! Typically I shop online, but I visited this store two weeks ago since I was in the area and wanted to buy a new pair of jeans.When I asked the girl if they had any more size 25’s, she looked me up and down before saying anything - as if to question my size. She was hesitant while handing them off to me and just walked away when I said thank you. It was uncomfortable and embarrassing. I was even wearing my favorite pair of Madewell jeans - in Madewell! Like that’s a tell tale sign that I obviously know my size.I went home, put them on and they fit perfectly. But her passive judgement made me feel nervous about trying them on when I got home.Last time I checked we are living in 2021 and body shaming / bullying isn't “cool” anymore. The whole “mean girl attitude” is kind of, I don’t know, dead? But all the Madewell girls had one of those mean girl attitudes that makes you feel unwelcome. I felt like I was in high school again.This entire experience, from the moment I walked in to the moment I left, made me question why I’m spending $128 on jeans, or giving thousands of dollars a year to Madewell if I’m treated like this whole shopping at their stores. As a conscious consumer, it feels wrong to continue to do so.Until Madewell starts hiring kind, accepting and body-positive employees, I’ll be shopping elsewhere.
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February 2021 by Eisha Gupta
Rachel a very friendly sales girl helped me, Im a size 31 and she was anything but judgemental. I think she made the purchase even more worth it.
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September 2020 by susan bunny
Very helpful and friendly. Always love going in there ...so many cute clothes.
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November 2018 by Bree Ripley
Best jeans ever!
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November 2018 by meiyun huang
I was there today shopping with my friend , one of sales girl very unfriendly, I was ask she size 27, she told me there is no more , so I check it out my self, I saw least 2 over there, don’t know why,I think she though I don’t have money to buy or what, very serious on her face, very rude , don’t know why store hiring those unfriendly person for sales, I don’t have her name, she is tall and skinny,
