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April 2024 by jam maam
willow is the best employee ever and deserves a huge raise. willow ate every other employee up.
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February 2024 by Amanda Pendarvis
The staff is hardworking but they need another location in the mall. I waited 20mins for just a brownie. This is rediculous.
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December 2023 by DM1387
This USED to be such a great Starbucks years ago, under a different management and baristas that actually took the time to know you and you could have a good conversation with. Now, it's so over crowded (even when you order mobile they're far behind), nobody seems to care as much, and orders are done wrong a lot more often than right. There are always new people working and I don't believe they're being trained right or understand what they're learning. The only time to go here and get you're order right is when they open. Sidebar, I complained to corporate about this place and no one ever called me DESPITE me telling the representative all my information.
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December 2023 by Matthew A.
Staff is VERY slow and doesn't even know how to greet a customer properly. Waited 25 mins for my one coffee and the line was not even long.
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December 2023 by Melissa Backus
The staff is hardworking and the mall location is very busy- but the drinks are not made in the order the orders are entered. I had two drinks in my order and received the first after waiting 20 minutes but had to wait another 20 minutes for the second drink. The second drink was also not made correctly. I commend the staff for their hard work, but I think the high demand of orders and lack of a system makes the job more difficult.
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November 2023 by Melissa Ramos
The staff is hardworking and the mall location is very busy- but the drinks are not made in the order the orders are entered. I had two drinks in my order and received the first after waiting 20 minutes but had to wait another 20 minutes for the second drink. The second drink was also not made correctly. I commend the staff for their hard work, but I think the high demand of orders and lack of a system makes the job more difficult.
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November 2023 by rizz “rizzmaster” master
Unlike others, I enjoy this Starbucks very much. One specific worker here always makes my morning. Her name is Willow and she is very friendly and polite. Would come again.
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September 2023 by Christopher Calma
most times they are great but one time has to wait 40 minutes and my ETA for a americano was probably another 15
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September 2023 by Lani Lanes
You can literally see fruit flies swarming around the fruit for refreshers, nasty as hell. Also they use the same tongs for every single food item so if you get an egg sandwich you’re tasting brownie as well. Yuck. All around nasty af. The patchy the pirate manager is rude and lazy as well.
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September 2023 by Brian Jaffer
I feel so bad for the employees. They better be getting massive raises because they are always short staffed and Deal with above average volume of people. The workers are doing the best they can.
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May 2023 by Jordyn Fontaine
Always super busy but the staff are excellent. It was a half hour wait when we visited just from how busy it was. Still worth it
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March 2023 by L M.
I received such great customer service tonight at the West Farms Mall location! They made a mistake with my drink -- London Fog -- a delicious tea drink made with earl grey tea, steamed milk and pumps of vanilla. YUMMMM!! When I brought it to their attention, they were SO pleasant and didn't mind remaking it for me. And it was PERFECT! Not only that, but they also gave me a $4 gift card for my next visit!! I believe my barista was Xavier and he was awesome!!! Thanks, guys!!
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March 2023 by L. M.
I received such great customer service tonight at the West Farms Mall location! They made a mistake with my drink -- London Fog -- a delicious tea drink made with earl grey tea, steamed milk and pumps of vanilla. YUMMMM!! When I brought it to their attention, they were SO pleasant and didn't mind remaking it for me. And it was PERFECT! Not only that, but they also gave me a $4 gift card for my next visit!! I believe my barista was Xavier and he was awesome!!! Thanks, guys!!
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March 2023 by Cheryle V.
I love Starbucks service is great staff is always friendly and the coffee is good. Also, love the chocolate chip cookie
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February 2023 by Ana B.
I was at the mall today taking care of some errands, when I remembered I have a Starbucks gift card. I'm not a fan of Starbucks, I think they're overpriced for average coffee, and their coffees are way too sugary. But this gift card has been burning a hole in my pocket for several months.This Starbucks stand if you will, is located right in the center of the lower level of the mall. There is always a huge crowd of people, as if they're giving away millions in cash. What's the big deal it's just overpriced, sugar coated coffee? Well, I had to join this crowd to use my gift card, I waited in line for 10 minutes.I got a drink I used to get all the time, White Chocolate Mocha. It's sugary, it's delicious, with whipped cream on top. After you order, there is another line to pick up your drink. This is madness.. people are angry, babies are crying. There is no self serve, if you'd like cream or milk, or more sugar, you'd have to wait in line to request any of that. My coffee was pretty tasty, but what an ordeal it was to get it. I don't recommend this location, unless you have money and time to burn.
