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September 2025 by Luiso Maldonado
I still remember the day i got my ex that X3 BMW. $16k down the drain. Stay away from them.
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September 2025 by Ryan Kelsey
JUNK CARS, BAD CUSTOMER SERVICE
Buying a 2012 Volvo XC60 from G and S Auto Sales was one of the worst decisions I’ve ever made. I had issues with the car they sold me since day 1 and over a year later they still haven’t fixed what was wrong.
Just days after buying the car, the check engine light came on. I brought it back immediately, and instead of actually fixing the problem, they just shut the light off and told me it was “nothing serious” — supposedly something that wouldn’t matter until the next emissions test, which they claimed had already been passed.
Fast forward a few weeks, and I got a notice that the car needed an emissions test — which it failed MULTIPLE times.
Since then, I’ve had to pay out-of-pocket for a new battery, transmission, catalytic converter, and O2 sensors. This car and shop has drained my bank account, and every time I went back to them for help, they either brushed me off or pretended they fixed it. Nothing was ever actually resolved.
The final straw? I left the car with them for FOUR business days to finally get the issue fixed. When I came in to check on it, the car hadn’t been touched. I asked to speak with the manager, Matt, and when I finally did, he was literally more focused on bidding in an online auction than talking to me about the car they’ve failed to fix since day one.
The mechanics have no clue what they’re doing, and the manager is completely unprofessional, and careless. It’s clear they’re just trying to flip broken cars, silence complaints, and squeeze as much money as they can out of customers like me while dodging accountability.
After numerous attempts at trying to fix the car, and thousands of dollars spent on parts that I had to replace within a year of owning it, I finally gave up and sold the car and bought a new one from a DIFFERENT shop. 2 months later, the car drives like it should right out of the lot, and the salesman personally takes the time and effort to reach out periodically to make sure I am still satisfied. Something, G & S Auto Sales never did.
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July 2025 by Glesys Castro
Do not go there this is the worst decision I had ever made on a car,they sold me a car for almost $8000 bucks, this car gave me issues the first week the second the third it was breaks the thermostat radiator,the axel everything bad bad bad why I didn’t call the first 4 weeks ? Well I needed to be mobile I used the only money I had and I had just moved to Norwich had kids under my care I needed a car because I had juts got hired to my new job and on top of that it had so many miles 155,058 and I even ask him for a better price I told him my situation that I didn’t have much to play with I guess my decision my lost he assured everything was ok but it wasn’t and I have proved to show how much I had spend after t buying this car if you a female and don’t want headaches don’t come to this place
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June 2025 by Glen Hansen
Just bought my 5th vehicle,last one,,a jag, lasted 9 years 220,000 miles
Only need oil&a water pump,breaks rotors,( regular needs) car STILL runs, needs altinator 🙏I would definitely recommend,4 of my friends took advantage...My 5th vehicle a MINT Q-5 S LINE SUPER CHARGED 😁👋🙀.👍😎 Glen Hansen
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April 2025 by John Moone
Matt at G&S was excellent Helped me rebuild my Credit. Thanks
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April 2025 by Mrs Montuoro
Guys are great. Not to quick to pick up the phone due to always being busy. But hey, there not a huge shop, but get the job done. Fair prices, and they take care of their customers. had issue with starter (place it was perched was at fault) they went above and beyond to make sure they got the right parts to fix the problem took 2 tries. I was not charged for this other then the original price I paid. In my personal opinion you won't be disappointed. Would give 10 stars if I could.
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February 2025 by Dwight Storms
Super easygoing dealership. Really was fast and hassle free car buying.
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January 2025 by David Dziekan
Matt the used car salesman is the epitome of a used car salesman!! Stay far away from this junkyard!! Make sure if you find yourself interested in anything on his lot you bring a mechanic to look the vehicle over because his mechanic doesn't! Experienced transmission problems on my drive home from purchase!!Thank God I purchased the extended warranty because Matt the used car salesman wouldn't honor his 30 day!! After having it looked over & fixed also discovered the motor had a bad lifter which failed & had a misfire !! Engine had to be rebuilt less than 1200 miles after purchase! Transmission was bad at purchase & these guys knew it !! Go with you gut if you find yourself sitting at this guys desk!! Absolutely don't use his mechanic either, he's a hack!!! Many others I've spoken with about G&S since had similar junk purchase experiences! I suspect his good reviews are fake !!!
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December 2024 by Alyssa Gumlaw
Smooth buying process! Would 10/10 recommend put me in a car I was looking for with my poor credit! Thank you!
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November 2024 by Connieanne Anderson
Amazing from start to finish. Will go back again for my next vehicle. Thanks Matt.
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August 2024 by Jamie Belli
What a wonderful experience purchasing our new vechile. They honored the arrangements and smooth purchase. Highly recommend purchasing from them.
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August 2024 by Alishka Santiago Diaz
The service was excellent. They offered an interpreter, quick and easy service.
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July 2024 by Shannon McNamara
Always helpful and very friendly. I have bought multiple cars from G n S. Great experience!
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May 2024 by Ashley Meardy
Helped my friend get a truck and the process was the quickest and easiest ever experienced. Thank you so much Matt!!
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April 2024 by Chris Brown
Matt's awesome and the mechanics as well. Got me into another vehicle hassle free and this is my second time coming. I will continue for sure to do business with Matt and his team
