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October 2023 by George Messler
We had been at Murphys for years.The new owners came in and took away our AAA discount and our multiple unit discount and then started to raise the prices. The manager gave us the discount 1 more month and it stopped again. It has been multiple increases with the new owners.We moved out and was totally out by October 1,2023 and was still charged for the month. We notified the "manager" we would be out by 9/1/23 but since we are both disabled we could not finish so we called the office and the woman told us to just let her know when we were out, to clean it out,sweep it out and roll the doors down which we did and called the first day she was back in the office. We had left messages before on the machine or whatever they use and NEVER got a call back. Our cellphone service logs all calls in and out so we do have proof of those calls.Now we are told we are not getting a refund because we did not notify them in writing which no one told us was required because it was NOT required when we moved in back around 2010. We have also been told that the person who had been there and who knew about our leaving is no lopnger there and because she did not write anything down we will not get out money back.During the last several calls the new person in the office did not bother to tell us that writen notice would be required, she only told us to let her know when we are out.Things changed with the new owners.We had dumpster use but that changed. We were paying 255.00 and had to carry everything out. The tenants got screwed by people who did not even have a unit there. The gate was left open and contractors would pull in and empty their trucks into the dumpster. When we asked if we could dump some water damaged boxes and what was in them we were told corporate would not allow it. Then we found we had a leak in the roof and lost multiple computers that was being stored. Not worth going on about doors or how long it took to fix the gate.It may have 24 hour access but with the increases it just was not worth it. You can go down the street by the Subaru dealer and get a better price.
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October 2023 by Bessie Flores
Customer service at Woodridge is definitely a 10. From start of conversation to finish very professional and made the process of getting signed up super easy. I would recommend Woodridge to anyone looking storage needs.
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April 2023 by Troel hamilton
Very angry that is ruined my mothers stuff who has passed away. The stuff means a lot to me, what kind of protocols do you use to keep mice out of peoples units? I have no food in there just clothing and household stuff furniture., and I’m pretty upset that my stuff is ruined. This stuff is on replaceable.!!! And sentimental, who replaces that
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March 2023 by Meg Humphries
The woman running the show is not only super friendly, welcoming, and sweet, she is also very cool, and she keeps the place clean and the guard dog is just the best! ;) I recommend my place 100% 5/5 stars
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February 2023 by Guess Who
We moved out on 9/24/2022 and notified the manager. We were charged for the rest of the month PLUS October. I called and text the manager no less than 5 times. I was told it was a mistake, and that corporate would send me a check. I still have not recieved a refund and my calls are being ignored. DO NOT ALLOW THESE THIEVES TO AUTO WITHDRAW FROM YOUR BANK ACCOUNT!!!!!
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December 2022 by Billy Ketring
Best place to store your belongings! Awesome management very easy to work with, Grounds are always clean and if you any problems with your unit they will fix it !
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October 2022 by Dennis Pothier
Would highly recommend this place to anybody very good ownership and I feel my stuff is very safe definitely give it five stars!!
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August 2022 by DD Plane
Had raised prices 2 times this year. Doesn't fix the doors to your storage!!!! Charging for an invoice for 3.00 . I wouldn't recommend this place. Use a different storage place.
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August 2022 by Amy Everett
I can't get into my unit,,the company lock is still on it since tues n nobody is there and it's Saturday,,ugg
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July 2022 by TexasReeferUSA
We just moved into the area. And we found that we needed an extra place to store some of our over abundance of belongings. The staff was really friendly and super helpful. It was a very quick and easy process running our storage unit. The best part is our boys loves the mini train.
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July 2022 by Diane Bratti
Awesome lady and dog
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June 2022 by Kathy Jo
This was a very nice place to store my belongings during our transition. The staff was very nice and accommodated us perfectly. The facility was well maintained. I will be returning in the fall!
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January 2022 by Aaron Z
When Murphy's changed hands, new management immediately sacked the helpful 24/7 staff member and sent letters saying costs would rise. At the same time, they realized the gate didn't work 100%, so they replaced 24-hour access with 8ish-hour access. When I tried to move my stuff out due to the rate hike, the gate was locked, so I had to take time off work to come back and move stuff mid-day. Approaching management about the issue, manager Krista told me \
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December 2021 by Dennis Riffle
I have been with this company for a while now and now they are under new ownership and wow I asked them about getting my doors fixed and they got back to me with in a week and was fixed within fifteen minutes I’m very happy with the changes thank you for your service
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December 2021 by Paul Simmert
Had no problems with this place until they came under new ownership. At 150 a month I should be able to have access to my things 24/7 just like the sign says. If you are going to go to a different style of business it’s probably a good idea to let the old clients know. Either way unless you can get there before 5 Mon-Fri and until 12 on Sat you should look for a different place. I know I will be. If I wanted to pay that much I could put my things into the same size unit I have and it’s climate controlled.
