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May 2023 by John Tyler
Terrible customer service, take way too long, and barely do their job. Let alone having such low withdrawal limits on the atm. This bank is awful go somewhere else.
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March 2023 by Michelle Leonard
Drive thru not opened at 9am then waited in drive thru line for over 20 minutes for customer ahead of me
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February 2023 by Brandon
I had an absolutely terrible experience with this branch specifically and the KeyBank call center. In total I dealt with 3 call center employees and 2 branch employees (Danielle and Isabelle) whom all of which were incompetent and unprofessional. All I was given is the run around and lied to and told that I'd hear back from them regarding my situation, in total it has been a month+ and I have yet to receive a single phone call from anyone/a manager. I will never waste my time with this branch again.
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October 2022 by Heather Schumann
Staff seems extremely incompent. Everyone has a different answer in there. Simple transactions are extremely difficult to get done. The bankers have no idea how to do their jobs. Never have I ever had such trouble with a bank. Best part is the miscommunication of simple banking laws which I am extremely well versed with 20 years banking experience.
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September 2022 by Chris Paul
New assistant manager and have came here a few times. Staff is all wonderful and helpful. Danielle is great
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August 2022 by Richard Walton
Drive thru atm
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January 2022 by Evelyn W.
Very friendly and professional staff. I have been banking there for a few years and have always had a good experience conducting business at the Glastonbury branch.
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December 2021 by John Bailey
Really Bad! First of all, Key Bank in general is really bad! They have closed most of their branches on Saturdays. The ones that are still open are understaffed. I needed to make a change on a checking account. I called Glastonbury because the three branches in my area are not open on Saturdays. They said come on in, it will only take a minute. I drove there and was told I need to make an appointment. Key bank is very very bad. I have several accounts with Key bank and will know be closing all of them.
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December 2021 by maria favale
"Brett" has been wonderful! All are wonderful here!
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May 2020 by Doug Twele
By being honest They are allowed to steal money.
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June 2019 by Cole M.
This bank is awful. I don't bank with them by choice, they purchased my loan from First Niagra Bank and since then have made it a living hell to service my account. It's been years and I just finally coerced my own account number out of them. Despite auto charging nearly 400 a month they would not provide me with the information. Not to mention their Call center is inexperienced. Contradicting themselves multiple times withing a ten minute conversation. I can promise you one thing: Bank with Key and you'll want to rip your hair out.
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June 2019 by Edward Q.
Made appointment on line for mortgage. When I got to bank no one had any idea of the appointment. Had to wait in long line to be told this because no one is available to help you. Closed my account with this incompetent bank.
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April 2019 by Richard S.
I tried several times to get a recurring overdraft charge deleted from my checking account to no avail. I even visited the branch & followed up with emails & correspondence justifying my claim. I received no response back whatsoever from the Glastonbury Branch. Poor service & no communication
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January 2019 by robert hare
Managed poorly. Understaffed, and therefore terrible service. Not convenient, and not timely service
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January 2019 by Brown S.
Terrible service, understaffed, not convenient. I am very disappointed, every time I have walked in to do banking there has been a very long wait at both the counter and the desks, I can't imagine they will be successful in town while doing such a poor job managing this location. Service at TD and United is excellent in comparison
