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August 2025 by Kywayne Ellis
Do not come here u less you want your stuff stolen from your car. Went for an oil change and got my wheel key taken. Highly recommend getting serviced elsewhere. Ride service especially the guy with messed up finger.
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August 2025 by Jessica Adamson
I made a 2:30 appointment with a concern that my car shakes above 70mph. We discussed it when I came in and they said they would check it out and let me know how they can help. I waited for an hour and a half and no one even looked at my car. I asked and they said they were waiting for someone to be available to test drive it. When I reminded them I had an appointment, there was no rush to push my car to the top of the list, they just said they had to keep waiting for someone to be available. I'll never come here again.
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July 2025 by Steven Haffner
Very friendly and accommodating.
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July 2025 by Chris Opito
First time at this Monroe as we just moved to the Glastonbury area. It was great, Jesse was helpful and informative. Everything was fairly priced and the car was ready quicker than we expected. We will certainly be returning customers.
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July 2025 by Sam Raynor
Don’t waste your time attempting an emissions check here. Tried to go one day early morning and tech wasn’t in for the day. Was told to come back next day at 8:30 even though emissions starts at 8. Show up at 8:15 to wait for the 8:30 and told that the tech isn’t coming in until 9. Left and will try Firestone later. Complete waste of time. Should have known better.
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July 2025 by Dominik Gammon
I highly recommend this shop! The manager Jay goes above and beyond. I’ve been going there for years. Shop is always clean and the restroom is clean. The wife can come here alone and not feel like she will taken advantage of. This center is better than most their one dealership. If they offered car wash and rental cars most dealerships in the area would be out of business.
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June 2025 by Sarah Delaney
Super rip-off on “free brake pads” for life. Made the mistake of purchasing this. Monroe ends up charging one $149 in labor (that is the cost and labor for brake pads.). Check product installed. Also store rep took my car out initially for 10 min test drive. Came back and said I needed complete drums, rotors etc. NOt true!! I declined … what about others that don’t know any better. Avoid these crooks at all costs!
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May 2025 by Jasmine Holley
Dropped off my car with only a check engine light on …. Told them not to do anything that warranty doesn’t cover the next day they call and try to charge me. Then I pick it up with a battery and check engine light on… all of a sudden the alternator bolt was loose which was weird because it wasn’t loose before I dropped it off. DONT GO HERE
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May 2025 by E Nieves
DO NOT GO HERE!! We left our vehicle to get an oil change and tire rotation. We were told it would take 90 mins, it took 3 hours. We were told exactly how much of a charge it would be after the Groupon ($27). When we arrived after the car was ready, we found out they were trying to charge an additional $70! When I questioned it the associate said oh yea and removed a random fee then proceeded to tell us that they replaced a light bulb and it was an additional $30. No one called me to ask if I wanted the bulb changed nor did they ask for authorization prior to proceeding. There were several customers in line so we paid to avoid a scene, however this is highly unacceptable and I have left several messages for corporate and at this location only to be told the manager is not around. Never again! Do not go to this company!
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April 2025 by Adam Pierce
Fast & Friendly
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April 2025 by Brian Liappes
i got alignment done. my alignment is worse now than it was when i brought it in.obviously they didn’t know what they were doing.
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April 2025 by Jane Miner
I received great service when I had to have two of my tires replaced.
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April 2025 by Chris Parla
Called for an appt for emissions and they gave me an appt. I get there and they say the tech left and they don’t do appointments. Extremely unprofessional to not honor an appt they need to tell people that over the phone if that is the case.
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April 2025 by Christine Rodeo
Astute & affordable thank you
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April 2025 by Yuriy Matviyenka
Horrible experience. Came in to get new tires, had wrong tires put on. Let me leave with the wrong tires while correct tires came in, vehicle was extremely misaligned right after and set off traction control and 4x4 light during the rain storm. Got new tires on few days later, found screw driver under brake pedal, rims damages and vehicle still pulling to the side while driving. Got new alignment a month later at a different shop. Contacted manager and district manager Heath, after promised refund and correcting all issues never returned my calls, horrible customer service especially from corporate manager. Customer service issues department forwarded my refund to insurance, which was denied. Stay away. Pay little more at another place and get good service.
