The United States Postal Service at 145 New London Tpke is a busy and essential part of the community, serving over 157 million addresses across the country and managing a significant portion of the world's mail. The facility offers reliable, secure, and affordable mail and package delivery, with over 30,000 retail locations nationwide that continually strive to improve customer service. Customer experiences at this location vary. Many customers appreciate the friendly and helpful staff, often describing them as kind, knowledgeable, and efficient. One customer shared a positive story about an employee who went above and beyond by assisting with packaging and taping, despite it not being typical USPS service. The same customer praised the employee’s kindness and dedication, which made a lasting impression. Another reviewer highlighted an older gentleman who provides great service, describing him as an awesome worker. Several customers mentioned the staff’s ability to serve multiple customers quickly and with patience, enhancing the overall experience. However, there are some negative experiences as well. One customer recounted a less pleasant encounter with an employee with bright pink hair who was unfriendly and bothered by questions, which affected their overall impression. Another noted that the front mailbox had been broken into in the past, and there is no camera outside, suggesting it’s safer to drop off important mail inside the building. Overall, the USPS location provides fast, friendly, and knowledgeable service, with staff members like Abe and Deborah standing out for their helpfulness. While most reviews are positive, some concerns about attitude and security remain, emphasizing the importance of good customer service and safety measures at this busy postal hub.
They are great. I filed a missing package report and a gentleman from the office called me right away to tell me he was working on locating it. A day later it was delivered to my house and he even called me to follow up. They’re a great group!
September 2025
Fantastic service. Other store said I had to submit a formal complaint, pay $60, and wait a few months to get a money order back. They just did it in the moment, great people and work.
August 2025
This location gets crazy busy near closing time but the employees are incredibly helpful. Very thankful for their patience and knowledge.
