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February 2024 by Michael Lucci
I stopped by for my first- and last-time this past week to drop off a pre-paid FedEx package. When looking online, I have seen nothing but amazing reviews for this business. Although when I stopped in the demeanor of the woman behind the counter was notably rude, she did not acknowledge my presence until I shared why I was there. I strongly dislike leaving reviews, and completely can understand everyone having a bad day but the lack of attentiveness was a complete disappointment to me.
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January 2024 by Debra Mckenna
My go-to, for all my shipping needs! Very helpful and friendly!
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December 2023 by Rosh R.
i was sent to this place by ipostal 1 .after buying a post box i called to conferm my purchase , after 3-4 calls they said they are busy and they were paid only $4 per month by ipostal1 so im not thier no.1 priority (lol) When ever i had to pickup mail they made me pay $2 evry time which i paid willingly (though was unresonable) as i wanted them not to feel they were getting only $4 a month from me. after 2 yrs working with them one day i went to pick up my international mail which they could not find. 1 week later it was told she tore and threw it??? the idea of having a mail box is to have your mails secure !!?? maybe i forgot to insure my private mail box?? had to pay extra for that ? lol was told there were some chocolates inside and dint seem like a important mail maybe i did not recieve the main mail yet??? i dont even know what that means? its a PRIVATE mail box she was not SUPPOSE to know whats inside.... anyways i removed my mailbox from there for good. pls be careful with your dealing there.
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November 2023 by chantel wooten
Very Friendly and awesome. Thank you so much for your help and will definitely recommend you.
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June 2023 by John-Manuel A.
I was looking for a FedEx shipping location in Groton, Connecticut, on the last day of my week-long visit back home in southeastern Connecticut. First I went to two of the locations listed online. The first was now an empty storefront. The second, at Walgreens, was only a dropoff. The man there suggested Two Sisters Shipping (Groton location), which turned out to be located in the same rundown little plaza as the first (closed) FedEx location. I had packed all the things I wanted to ship to myself back in Georgia in a bag--including two of my favorite pieces of clothing and a children's book I had bought as a souvenir in downtown Mystic. I intended to pack them in a FedEx box for shipping. Two Sisters Shipping didn't have FedEx boxes, so the employee who helped me told me to leave my things with him to pack and ship, which I did. I provided the shipping address--my home address in Brookhaven, Georgia. I paid, took the shipping receipt, and left the shop. I waited all the next week for my shipment to arrive, tracking it daily through FedEx. It arrived the day it was supposed to. But, as it turned out, Two Sisters had shipped it to the wrong address! FedEx showed a "proof of delivery" photo, but it revealed that the box was not delivered to me or anywhere in my apartment complex, confirmed by staff in our leasing office where other FedEx packages are and were delivered. Two Sisters had sent my package to an apartment complex down the road from where I live. I found out they had made this error when I contacted FedEx and then called Two Sisters. I went to the leasing office of the complex where the package was delivered, and they okay-ed me to look for it at the building with the incorrect address. There was no box in sight. I went home and made a note--including my contact information and the FedEx "proof of delivery" photo--and returned to the building. I spoke with a man and woman who lived on the second floor, and both told me they had seen the box after it was delivered the day before. They confirmed that the photo was accurate; the box had been there. I left notes on the doors of the adjacent apartments, thinking one of the tenants had taken in the box and would contact me after reading my note. No one ever contacted me. I had no choice but to conclude the box was stolen. I contacted Two Sisters Shipping once again. They were apologetic, and even refunded the cost of shipping plus $100-the "basic" coverage FedEx provides for packages on which a customer hasn't purchased insurance. (I had not purchased insurance because, well, I've always had positive experiences with FedEx and saw no reason to doubt that this experience also would be positive. Silly me!) Two Sisters said they would be in touch with FedEx and were "sure" they would make good on the balance of the inventory I provided to them--the cost of each of the items I had shipped, totaling $307. Imagine my surprise when I spoke a few days later with one of the Two Sisters owners! She told me that the $100 and the $27 shipping charge they had reimbursed would be ALL they were going to do because it was all that FedEx required them to do. I was incredulous! After all the extra effort I had made to recover my package that they sent to the wrong address, where it was then stolen, they had done all they "had to" do. The owner asked, "Ever hear of human error?" I responded, "Ever hear of taking responsibility? How about customer service?" I also asked her, "Ever hear of YELP?" I expect this owner will write a nasty response to this post, and I suppose that's to be expected after already shifting responsibility for their error to me (the mis-directed shipment and theft were now "my" fault for not getting insurance). Moral of the story: If you are visting Groton, Connecticut, and need to send a FedEx package with your favorite clothing items and souvenirs back home, do yourself a favor and drive across the Gold Star Memorial Bridge to New London or Waterford
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June 2023 by P S.
I had a package that I needed to drop off with FED EX. The package was all set with appropriate label and all paid for. However, for me to simply drop it off into the 2 Sisters FED EX receptacle, I was told that I had to pay them $1.00. $1.00 for what?!!!! I did all the work to prepare the package, I drop it off into their FEDEX receptacle, FEX EX comes to pick it up...etc. What is it exactly that 2 Sisters does with the package that requires a $1.00 charge?!!!! The answer is NOTHING!!! Thankfully, I looked up other receptacles in Groton on the FED EX website and was able to mail it without said $1.00 charge. This is, simply put, an obvious example of outright greed on the part of 2 Sisters!!!
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March 2023 by Liz O.
Amazing customer service from start to finish. Knowledgeable, courteous, and extremely helpful. Would highly recommend!!!!! Ask for Lisa !!!! She's amazing !!!
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March 2023 by Zachary Kemp
2 sisters is my go-to place for all of my shopping needs! Will recc them over anyone else!!!!!
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February 2023 by Velvet White
Myra provided a great experience helping me return an item and create a shipping label! Highly recommend
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January 2023 by Sean Stewart
Maira is a wonderful human who goes out of her way to help others. Hard worker and polite. She is the best.
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January 2023 by Shannon Mazzella
So helpful! Myra, guided me through whole process, was patient and knowledgeable. Will return & would absolutely recommend to all!
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January 2023 by Emily Brochu
Myra went above and beyond to help me out of a sticky situation. Literally. I had a label that didn’t stick and needed to figure out how to get a new one to stick and she came up with a solution for me! They’re always prompt and friendly at Two Sisters, I’d certainly recommend them!
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October 2022 by The One
Only shipping company I will ever use. They are the best in the business and super friendly and helpful!
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Great place. Corrine was extremely helpful
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January 2022 by Tina Blair
Yes all my experiences at two sisters and Jewett city has been phenomenal I enjoy the communication to love the chit chat with the girls and Luke Luke's the best thank you for all that you do for me to sisters getting my cards to the right buyers sincerely Tina Blair
