-
January 2024 by Dave
Awesome customer service by Angel, yes that is his name, went out of his way to make my feel like a valued customer instead of another number walking through the door.
-
December 2023 by Leah Lozier
Staff is knowledgeable, and the store was well organized.
-
November 2023 by Jay G
Never had a problem at this store, but last week I had a terribly unsettling experience. Purchased a keyless remote case so that I could transfer over the circuitry from my current remote with broken buttons. My purchase was the correct part number however the rubber contact pins were not long enough to make appropriate contact with my circuit board. Apparently this can happen with the Dorman product I purchased. Not a mistake on my end but still no big deal. I was greeted by an employee named Shah who did not even care to hear what I was about to explain and instead greeted me with "I TOLD YOU THAT YOU CANNOT RETURN THIS ITEM". As if I am someone who habitually comes in and exchanges stuff, (this was my first time bringing anything back to a store in years!) like I don't know what I am doing. Obviously I was perplexed by this because I never dealt with this man, at all. I told him that It wasn't even him that sold me the item. He then looked at the receipt and said "oh, it was Jeorge, well I heard him tell you that there are no returns!" I insisted that he did not tell me any of that, and that if he did I would certainly remember and possibly not even purchase the item in the first place. He again insisted that "I heard him tell you because I was standing in the aisle!" as I spoke calmly and respectfully, I was met with "do not speak while I am talking" like its a shouting match! This whole situation was strange because this guy was obviously amped up and I just stood there, stunned, maintaining my kindness while trying to say that is not true. It was almost one week later that this is happening, mind you. He pointed to a sign with small print several registers down that apparently had the return policy on it. Obviously I didn't see it. I would not be wasting my time or anyone's time if I knew that I could not return the item. I would simply eat the cost. I was really upset with how I was treated. This guy humiliated me and was downright horrible let alone disrespectful for no real reason!! Even though he eventually gave me store credit, that is not the point! If that is the return policy, then that's fine, I totally respect that. Please, do not call me a liar and do not treat me like a piece of trash as your default way of dealing with another human being. Let alone a customer at your store. This is crazy! I have never had an encounter like this as a customer in my life. I will most likely never go back. I will even give the store credit to a friend. wow. What an experience. Sorry that something made this mans day so bad.
-
November 2023 by Jessica Hume
Jeremy was awesome, he helped get some new lights for my car. He took the time to give us additional information on getting coupons and protection plans. Great customer service. Thank you Jeremy!!
-
September 2023 by Angela Martinez
I went in for a few items on Wednesday around 530ish. Both workers were watching there phones, I was never greeted or even acknowledged as I walked in and around the store. They probably didn't even know I walked in because there heads were down and in the phones. I was ready to cash out and it took the cashier about a minute and a half to come cash me out, says he was in the back but when he came to the register I could smell the cigarette he just put out. The cashiers shirt said Marcus. Honestly he could have helped me while I browsed around the store asking if I needed anything but I'm sure that cigarette meant more . The other worker still had his head down and in his phone sitting in a step stool in the back where he was in plain site and never looked up 1x. Very unprofessional and I will not go back.
-
September 2023 by Cynthia Lopez
Thank you to Geoff, who was the only employee here that seemed like he wanted to help me.I pulled into this advanced auto due to my car stalling. As soon as I got into the parking lot my car stalled and I left it there to get an employee to see if they could plug in the machine and check it out. The guy at the counter (long hair in a pony tail) was so rude and seemed like he had no care in the world for my situation. He was more concerned that my car was in the middle of the lot than he was about helping me. He proceeded to tell me that he couldn’t help me until I moved my car. Luckily, I turned the car off and back on and was able to successfully pull into a spot. Geoff came out and was respectful and seemed like he genuinely wanted to help, unlike his co workers who have terrible customer service.
-
September 2023 by Lindsey Thomas
Jeremy is very helpful. Thank you for your great customer service. You went above and beyond to make sure my family and I were safe and I can’t thank you enough for your wonderful service
-
July 2023 by James Dameron
I had a package sent here for UPS pick-up. Guy at the counter said it wasn't there after not even trying to look for it. He said the UPS tracking lies and says its here, when its not, and I should come back tomorrow. I pulled up the tracking and asked who is Robert? He said thats the manager. I said he signed for it a few hours ago. The guy looks again and says its not here. I asked to see the basket of small packages and it was right on top. He spent more time trying to convince me he is smarter than UPS tracking than he took looking for my package that was obviously there.
-
June 2023 by Rebekah Conrad
Marcus was very helpful. Clean store, friendly staff
-
May 2023 by Carlos Nevarez
Very professional personnel work there. They're very accommodating and patient with what you're asking for.
-
December 2022 by Michele Baggio
Replaced wiper blades. Paid $90. A part of the windshield does not get wiped so I go back to ask. One guy was nice. The other one was a bit dismissive and impolite. He said the blades are universal and so one should not expect them to be perfect. My question is, why asking for the make and model then? And above all...good manners matter. I made other purchased there before. Definitely not going back anymore.
-
November 2022 by Jacob Werrbach
I came in last night right before closing. I hate being that customer but I really needed a part. I did not once feel unwelcomed by the staff here. They made me feel welcomed and appreciated as I made my purchase they even where able to save me some money in the making. Highly recommended.
-
November 2022 by Olivia Kosztala
Santinos was absolutely AMAZING! He went out of his way to help and find a part that I needed badly for my car to shift and fix my transmission. He was personable, patient and helped in every way possible. Highly recommend going to him for any help you might need in the future. Thank you so much for all your help Santinos you were AWESOME!
-
November 2022 by Jamie Longolucco
Great store, great selection of parts and vehicle equipment. I go there for some detailing equipment, they sell good quality brands, I'm all about quality, especially as a business owner. 5 stars for sure.
-
September 2022 by E Erazo
For many years I been having my veterans discount by just showing my dr lic. that clearly says veteran and long behold came a rude manager named Shah. Didn't want me to explain why I don't a geneva convention card so I said I'll go somewhere else and Shah said "yea you need to do that. This was a 4 star now with the manager its zero stars.
