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October 2023 by Roy F.
My wife and really love this Big Y. The people that work there are very friendly and helpful. No matter at the Deli counter, Meat or Fish counter they offer advice and customize your order upon request. We recently ordered 10 Charcuterie platters for a party and the Deli manager created beautiful trays. Each was unique and artistically put together. Also, she and the Store manager helped bring it out to my car and figure out how to put in without squishing everything. Even when I stopped in a few days later the people behind the counter wanted to hear about the party and how everyone enjoyed themselves.
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March 2023 by Pam B.
I decided to give my local Big Y supermarket another chance! As always I chose to use the self checkout,despite having issues in the past . So after gathering my groceries,I headed to the self checkout. As usual I was sensing a presence behind me lo and behold it was the self checkout deputy! Mind you, I don't care for having my personal space invaded so I nicely asked her to step away. I finished ringing my few items and paid for it. Next thing I know her comes Barney Fife telling me I neglected to ring up my cat food whereupon I asked deputy Fife how she figured that?? She asked for my receipt and dammed if she was wrong! No apology was given! I promptly told her if she had been doing her job correctly she would have noticed the man to my right who walked away with a large bag of shrimp and 2 packs of pork chops!!!! Big Y you'll never get another chance to cast dispersions on my character again!!!!!
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February 2023 by Edward B.
Stopped at Big Y in Groton CT to purchase a sausage grinder around 6 pm.ordeted sandwich and male making sandwich seemed confused forgot the onions and peppers I ordered as toppings, was hesitant when I asked for some sauce and also to be toasted actually after getting home threw out after a few bites it was just disgusting and by the way have ordered excellent sandwiches at this location in the past as a weekly treat
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February 2023 by A W.
Been shopping here for years. Prices are on the high side but the staff for the most part is friendly. HOWEVER, Big Y corporate has the gaul for charging for CHEAP PAPER BAGS THAT ALWAYS BREAK. This happened to me just last night. As I walk into my home the bag tears and a jar of tomato sauce falls on our tile floor and breaks. Tomato Sauce and Glass everywhere. I am glad that no one here was injured. ANOTHER INCIDENT that happened about a year ago is my getting SICK from BAD FISH. I had diarrhea for three (3) days. I called Big Y cust srvc at their corporate offices and mainly got lip service. BEWARE, READ THE REVIEWS - Many Complaints of Big Y selling rotten food!! And now to add - The Big Y brown paper bags are known to tear. VERY INSULTING to your customers to sell INFERIOR PRODUCTS.
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November 2022 by Danielle E.
I have been shopping here for years. The produce selection is amazing as is their bakery. I really appreciate the quality of service as well. People have always been friendly and helpful. They are also incredibly responsive to what customers want in the store.
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October 2022 by Nancy T.
Went to get a grinder at the Deli at lunch time today. The fresh grinders there are usually verify good. When the clerk got to the end of making the grinder, she said they were out of lettuce and spinach. She said there is shostage of lettuce. So I got the grinder (full price). Went around the corner and there was plenty of lettuce in the produce dept. I bought a bag of shredded lettuce to put on my grinder....an additional $2. What is wrong with this???? Who ever heard of a grinder without lettuce? Where was the manager? Not good!!!!
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August 2022 by Mamun Islam
So beautiful
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July 2022 by Louis P.
If i Could Give This Big Y 6 Stars I Most Certainly Would. Not Only Is It the Cleanest Store In Southeast Ct. By Far, It Has the MOST Amiable Front End Staff Anywhere. Fresh Produce, Excellent Pizza, and Hot Foods For Take-out Are the Main Reasons I Have shopped Here For Decades ! The Managers In This Store Have A REAL Grasp on What People Expect, Along With An Excellent Customer Service Record and It Really Shows. Do NOT Change A Thing !
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July 2022 by Shirley S.
I think it's very clean and well stocked with a variety of brands. I've always found people helpful when I needed it. The sandwich lady is kinda grouchy along with the toothless woman cashier. I really took one star away because the bakery workers need to wear gloves! She took a cake out I wanted and her finger went in the frosting!
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July 2022 by Beth O.
I think it's very clean and well stocked with a variety of brands. I've always found people helpful when I needed it. The sandwich lady is kinda grouchy along with the toothless woman cashier. I really took one star away because the bakery workers need to wear gloves! She took a cake out I wanted and her finger went in the frosting!
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December 2021 by Iva S.
Great options for picking up last minute party yummy items. Cashiers and staff were nice and quick. Nice Christmas music playing in the background.
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November 2021 by philipdV5760TA
I payed a dollar apiece for some wings that must have been under the heat lamp all day and should have been thrown out, poor quality controls says a lot about this establishment.
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October 2021 by Ken A.
We love coming here as they always seem to have fresh vegetables, nice bread selection and just provide an overall very clean store. Staff of course are always helpful and friendly.
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October 2021 by pamelabP5747YP
I always shop at this big y market it’s close to my house, sadly after my experience this afternoon I’ll be going elsewhere. The time was around 3:30 pm I was as usual using the self check out have never had an issue. Today the front end supervisor was working the self checkout I don’t know her name , I started scanning my items and no lie she stood like 3 feet behind me and never took her eyes off of me and the contents of my cart mind you there were like 6 other shoppers besides myself but obviously she was only watching me !! I felt like just leaving my items in the cart but I was too tired for that drama , back to the cloak and dagger shopping ? the cashier kept saying to me did you get this did you get that I mean I really didn’t like this treatment at all I feel this employee really needs a good talking to! I will never step foot in this store again
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August 2021 by Heath Eagen
Went there today. It was pathetic. Shelves were virtually EMPTY. I'll take my business elsewhere...