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January 2024 by Twatacus Flinch
Why replace the drive through with e-tellers with no pens? Do you hate working people who don’t get out until 4?
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December 2023 by irael Garcia
I bank in the new London branch. We Garcia’s consider you as family keep up the good work FamHappy holidays
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December 2023 by Christine Geissler
Chelsea Groton Bank is and always has been great. Thanks all.xo Christine A Geissler
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October 2023 by Adam Sim
Have always had excellent service and staff has been great all the times I've needed in person service. Online banking is good too.
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October 2023 by Jean Bowlen
The people, the service, and customer service makes this the best.
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August 2023 by Dave Church
Parking is tough due to the construction
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August 2023 by Sandy Bald
Ken and I are members of this Bank! I have my home mortgage as well with CGB .. Always kind always helpful.. thank you thank you
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July 2023 by Roberto Vazquez
Worst Bank I ever been to
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April 2023 by Concerned C.
I have been going to the bank on Rte1 in Stonington for 20 years cashing my paycheck, today I go there and you cant talk to real people. I had to talk to someone who speaks so low you can't even hear them. Then to cash a check you have to put it in the machine and let then look at it first (it's their check) but when you ask a question about it the rep (Rafey) talks so low you can't hear him. I don't feel comfortable dealing with someone you can't hear. Is Chelsea Groton Bank really eliminating talking to tellers face to face? If so don't put a machine next to a busy road so the cars driving by are louder than the rep with an attitude. When I called the main number to ask where there is an actual bank with people the little girl Kaylee (voice sounded like a little girl trying to act cutesy) said water street in mystic. I'm not going to downtown Mystic full of tourists this time of year to cash a check. Guess I never use that bank again. Just another bank cutting cost's and customer service at the same time.
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April 2023 by Mike Evans
To much miscommunication or something between mobile banking and store. Also just in general miscommunication. Women I had was amazing helped me set up my account, after that I'm not so sure about it honestly
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December 2022 by Justin Dorosh
Recently had a check stolen and cashed at this bank by someone who was not the intended payee. The check was also not endorsed. I reached out to Chelsea Groton Bank, and was quickly dismissed since I am not an account holder. I would expect that an FDIC bank would have security measures in place to prevent this kind of thing from happening? I filed a complaint with the CFPB, and look forward to their response. In the meantime, I would be hesitant to use this bank as it seems like they don’t pay much attention to fraud prevention at their branches.
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October 2021 by S S Abana Bengo
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April 2021 by Rob Brodie
Dragged out and blew the loan and sale last minute after 3 months! Limp service and lack of common sense/hands on evaluation.
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February 2021 by JesuSaveSoulsalvavation Godislove4u
This is a terrific bank and very convenient and friendly. Jesus loves you !
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November 2020 by Jim Dunn
Four times in the last several months I have been charged $32 for insufficient funds on a charge that was processed only a few hours before my direct deposit went in, this last time was $17 charge from Netflix that says it was received on 11/06/2020 and my deposit was on 11/06/2020. This “bank” is nothing but loan shark con artist that enjoy kicking people when they are down! Do not do business with this unscrupulous institution.