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September 2025 by Natalie
Clean, quiet, convenient & private. Manager was very helpful, thank you
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August 2025 by Melissa Fitzgerald
Clean and well lit. Fenced
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August 2025 by Ron Canizares
The CubeSmart in Mystic, CT is tops! It is only exceeded by Tom, the terrific manager of the facility. He is so responsive and helpful. He a model of what excellent customer service should be for any business.
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August 2025 by David Krupp
Unit was dirty and needs sweep out. Bottom
Foot around unit is chicken wire, exposing all the units around my rental unit. You can see into other units and other people’s stuff.
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August 2025 by Lynda Gorman
Tom was excellent in helping me with my storage needs. Thorough explanation of hours, unit, access and payment. Very amiable and competent.
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August 2025 by Alexandra Norman
We’re moving and needed a place to store our stuff while our house was being finished. We called CubeSmart and Tom was the most helpful person during the entire process!! I would recommend this location to anyone as long as Tom is the one to help you. He gave us all the information we needed and showed us our different options. Give Tom a raise!!!
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July 2025 by James Helinski
This Cubesmart has been the most helpful in ease of access, mitigating issues, and proactively reaching out when something needs resolving. Tom has been our main point of contact on everything thus far, he represents the brand very well by assisting us with our needs.
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July 2025 by Stephen Niemerski
Tom, the on-site manager was solidly attentive to my spur of the moment storage requirements and provided instructions to activate my storage contract, along with getting access at any time over the weekend, as soon as I was ready. We were able to arrive during Saturday business hours and he complete the process with an escort to the storage unit that was set up and ready for us. Thanks Tom for the help and being a great “host”
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June 2025 by Lisa Butler
This place is so convenient. One employee, Tom, was very helpful when I lost something important. He was very calm and even helped me find it!
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June 2025 by John Butler
This is a great location. I went today and my dog escaped out of my car. Luckily, an employee happened to walk by as I was starting to panic. He was very calm and helped me find my dog. Thank you Tom!
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June 2025 by Mike sutton
First Day of having or renting my storage. Ebony and Tom were very helpful. I hope they continue to be excellent attitude and positive mind people. I hope cube smart continues this behavior while rent.
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June 2025 by Joanna Priest
Clean, easy to access, safe and secure - what more could you ask for? I signed up easily and even had to transfer to a bigger unit, but had no problems. Price was great for peace of mind.
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May 2025 by David Vieira
Very much enjoy Cubesmart Mystic. Always clean and easy, helpful folks and a big help in a quick turnaround long distance move.
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May 2025 by John West
Customer service by Tom was outstanding. The facility is clean, quiet with convenient access. The problems with staff availability that others have commented on in the past have been resolved by hiring Tom who is full-time at this location. He does a great job.
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May 2025 by Jeramey Klein
I was kind of in a tough spot. I need a place to store a bunch of material as well as some large personal items, Tom at CubeSmart self storage, took the time and showed me any unit I wanted to see(that was available). I found the one I needed quickly and the paperwork was quick! I was in and out in 20 mins
