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February 2025 by Louis Paris
the girl at the register was so great think her name was Lea, helped me do everything us old folks couldn't .... just like my grandkids
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January 2025 by T Miranda
This store claims that they don't accept/fill prescriptions from customers using VA/OPTUMRX despite having a contract with the VA as a community in-network pharmacy, potentially causing veterans to drive to another pharmacy or not filling a needed RX. This store location needs training. OptumRx is a pharmacy benefits manager that has contracted with the VHA Office of Integrated Veteran Care to provide a retail pharmacy network that will electronically process pharmacy claims. CVS is one of over 66,000 pharmacies nationwide that participates in the OptumRx network. However this CVS store in Groton, CT never got the memo- Unfathomable in this town that has a huge community of veterans.
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December 2024 by Rebecca Tripp
I unfortunately have had a horrible experience with the Groton CVS Pharmacy. I have been trying to get a prescription for over a week, calling twice a day. You cannot talk to a person, and they rarely call you back if you leave a message as prompted. I ended up having to order a substitute OTC medicine on Amazon because my condition has since worsened (because CVS was unable to fulfill my prescription and communicate its progress) to heavy discomfort. I would not recommend entrusting your medical care with this CVS.
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December 2024 by Sky Masterson
Called about an online order and got hung-up on
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December 2024 by Lynn Ciccone
Great professional service from pharmacist at the Groton location. Was provided a consult, help with product selection in aisles and he calmed me down as well!!
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November 2024 by Ellen M
They are always so helpful and nice,which is refreshing.
They get back to you quickly and kindly when you call the pharmacy.
It is clear they work as a team, the service is prompt for such a busy place.
I have made Groton CVS my main pharmacy because they are the best in the area.
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October 2024 by Mariangelly Hernández
I love CVS
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July 2024 by Tamara Smith
The morning manager was very rude he luck he even has job after today am not going there anymore
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April 2024 by Crissa Hedding
I love the Groton CVS. They're open 24 hours and they are so appreciated for it
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April 2024 by Linda Barrios
CVS is always clean and organized. I usually find what I am looking for, as CVS is always well stocked. The team members at CVS are always available to help, very courteous, and make shopping there a very pleasant experience.
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February 2024 by Lisa Greenspan
Terrible!!!!!
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January 2024 by Bridgette V
The pharmacy was busy but Emilee really took the extra step to assure I got my prescription. Not to give too much info but my insurance never works and she was able to find the solution and assure that my medication was charged the correct way and then saw it through to completion and made sure I didn’t have to wait any longer than I already had. Thank you Emilee for your hard work!
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January 2024 by Jeremy Coder
Drive- through is closed and patient has 2 broken ankles and is immobilized. How does that helpful? So, I Waited in line for 30 minutes at the pharmacy only to be told the prescription wasn’t ready. I waited in line a second time just to be told the same thing. Now I’m waiting again with no estimate. Seriously? I just watched a customer get shorted 10 pills. He’s already been here 4 times today! Once for shorting him an entire prescription! All kinds of irritated customers experiencing the same thing. Really not impressed with the quality of any of the pharmacy staff. Avoid this place for all your prescriptions.
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January 2024 by Sara Jeanne
This pharmacy is trash!! I’ve been coming here for years with no issues but last month they tell me I have to pay out of pocket for my medication because a “glitch in the system” is saying my insurance won’t cover it!! Ben was very nice and he tried everything he could to help, but I’m switching pharmacy’s.
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January 2024 by Jahosiphat Bojangles
This cvs Cost me 7 hours and $1200.I was in town without my migraine medicine that I take to prevent migraines. Started getting migraine, Dr. called in the prescription CVS said they did not have it at 11 AM. Called my doctor again had them send it again waited 30 minutes. Pharmacy said they still did not receive it. I told them it’s an emergency and I’m positive they called in the prescription. Called my doctor again and confirmed the address she was sending it to in front of the pharmacist. Pharmacist said wait 30 minutes. Now at 12:30 and suffering a full-blown migraine they still said they did not receive it. Had to leave and go to the hospital to be treated for a full migraine because I did not catch it in time which cost me $1200 and seven hours of my time. At 1 o’clock CVS called and told me they did receive the prescription at 11 AM . Talked to manager Ben or dan , turns out they just didn’t check their messages. Completely And utterly unacceptable And I will be doing everything I can to file complaints as far up the chain as possible.
