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March 2024 by Alexander McGrath
Just ate at the restaurant- limited menu, but everything is good and reasonably priced.
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March 2024 by Christopher Tillery
Conveniently located off I95. Friendly and helpful staff with great customer service. About 20 minutes from the Mohegan Sun Casino and Arena.
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March 2024 by William Laplaca
Had a one night stay at this Hilton property for a business trip and loved the experience. The property is really nice and easily accessible. Located off the main road and with a connected lot to a Walmart, it's a great location for short or even long stays.Check-in was easy, I didn't make the booking, but the check-in process was quick.Upon arriving at the room, I was impressed with the space and the amenities. I enjoyed having all the space to move around and access to a small fridge and microwave for heating up food. The room also had a desk with chair, small chair in the corner, and the other essentials.I didn't realize that they had served food made to order and I was pleasantly surprised with the quality. I ordered an omelette with my choice of fillings with home fries. It was a really well made omelette and was great quality.I would highly recommend a stay at this property if you need great value and an idea location. Easy access to shopping, you could walk to the Walmart next door and it has easy access to I-95.Rooms: (see photos) Stayed in what I believe is a double Queen room. Very clean upon arrival, had great amenities in the room. Came with small fridge and microwave.
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February 2024 by Dorrie Miller
Rooms: CleanNearby activities: Pool and. GymSafety: SafeFood & drinks: Very good
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February 2024 by Sharon Neil
Front desk staff is friendly and pleasant, when they are around. I just waited 15 minutes at the front desk and no one acknowledged my presence. I gave up and went back to my room. Housekeeping is terrible. The remove trash and used linens and do not restock anything. I have had to go to the front desk for towels and toilet paper after housekeeping has been to the room. That is if they even come by to clean. One day I left and came back to a do not disturb sign hung on my door, the one for my room was still inside the room, the housekeeping staff decided they didn't want to do their job so they hung their own do not disturb sign to avoid cleaning the room. Why is there no staff working at this hotel?
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January 2024 by Jen Anderson
We had to book a room because we lost electricity at our house. The woman at the front desk was extremely kind and understanding. She made sure we had toiletries we needed and gave us a quiet room. We really appreciate the excellent service during a stressful time. Highly recommend.
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January 2024 by Mel Dennison
I wish they been able to recommend places nearby to visit.Rooms: Nice sizeFood & drinks: Breakfast buffet was well worth it.
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January 2024 by Cand
The woman who checked us in was great. The location was awesome, the room was clean, but the shower was moldy( housekeeping probably doesn't replace grout and showerheads), and the bed and pillows were so uncomfortable.
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December 2023 by Calvin
The rooms are nice and big, the staff are friendly, the pool is fun, and the prices are great.
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December 2023 by Laura Siegel
Overall, it was good. The only thing I thought was odd was the side doors. There wasn’t any accessible buttons for wheelchair users however there is a ramp and accessible parking.Rooms: Met all our needs.Food & drinks: Breakfast were served quickly.
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November 2023 by Andrew
Very friendly staff and service from everyone. Room was decent. Food was not great.
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November 2023 by mary 0519
Staff was awesome. Friendly snd professional. Rooms a little dated. Shower needs a touch up. Caulking needs to be redone in bathroom. For me location was perfect. Worth staying if you're in the area.
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October 2023 by Tom Devon
The most disrespectful and rude staff I've ever had the displeasure of being around. The Hilton Garden Inn fosters a culture of mistreatment toward those that visit their establishment. Checking in I was greated with disparaging comments about my family who has already arrived. Was told to "get out of the way" multiple times by workers and was told I was luck she didnt put the water she was carring on me. I asked for help at the front desk and was greated with an eye roll followed by huffing and puffing.The "room service" only operates for a couple hours a day and always not during the time you call. I would never eat the food here though. If the employees are this rude to your face I can only image what they do when no one is watching them.
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October 2023 by Alex Law
The rooms are standard Hilton rooms. The problem with this hotel is the rude staff, especially the woman running the breakfast area. Total nightmare. The woman on the AM shift at the front desk could not have been worse at customer service and de-escalation. Nightmare dealing with the two of them.
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October 2023 by Tina Johnson
Great hotel with a short drive to Mystic. Friendly staff, clean rooms and great location!
