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March 2024 by Alex P
We went to pick up our return following what we were told was a drop off service (we had requested in person but the lady handling our return had to leave in the middle of the appointment). Our return had never been completed and was sitting on a counter in the reception area five days after drop off. The entire experience was weirdly unorganized and unprofessional.
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February 2024 by Susan Eames
I felt confident with my tax preparer and that she did everything correctly. She was professional yet friendly. Advised me on my taxes for next year. Highly recommend
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March 2023 by Robert Carter
Drop off, upon picking the return up, sign and you are done until next year. Professional and courteous
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February 2023 by Kason
Super friendly staff and very helpful.
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April 2022 by Van Stanhope
My preparer Mr Samuel is very knowledgeable and takes the time to explain what he is doing! Feel very confident in abilities! Very courteous polite!
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April 2022 by Fishtail float
I have used H&R Block for several years. I feel safe in the recording of personal information they use. Mr Samuel's business manners are very Profesional and informative for my needs.
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March 2022 by Bella Z.
I have been filing my taxes at this H&R Block for a few years now and this time around was really just ridiculous. I filed my taxes with Joanne in Feb. She calls me and tells me i'm all set. Doesn't let me know that my taxes didnt cover the tax fee and also doesn't let me know that I need to come in and sign. I completely understand that I need to go sign taxes BUT when someone tells me i'm all set in my mind I am all set. Fast forward FOUR WEEKS LATER. I recieve an e-mail saying I need to come and sign my taxes. I call and the women who filed my taxes proceeds to tell me that yes I need to come in and sign and pay. Where was this communication four weeks prior? $140.00 dollars to file my tax return that was hmm 200 dollars? I have never paid that much money for my taxes at H&R Block. I dont really suspect foul play, but the fact that i'm sitting there for four weeks thinking my taxes are comming in is aggravating and then she calls to tell me I need to cough up $140.00 to recieve my return. It's not Joannes problem but she sure as hell wasn't helpful. Didn't even offer ANY type of assistance any type of solution, didn't offer me some time to be able to come up with the money either. I will never return to H&R Block. I'm 25 years old living by myself during a pandemic and world war 3 and you people are MILKING money from people who can barely survive. I will NEVER come back and will make sure none of my family or friends do either. Thank you!!!
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March 2022 by Gautam Ranade
Elaine Fiore is knowledgeable and very reliable. I have worked with her for many, many years. She has been very thorough and never makes any mistakes. It is always a pleasure to work with her.
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March 2022 by Daniel Hubert
We have been clients at the Groton CT office for many years and have always been very satisfied with the professionalism of the staff.
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March 2022 by Gerard Goldstein
My tax preparer was friendly and knowledgeable. He was also patient.
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March 2022 by Josie P.
Drive to new London and go there! Or anywhere in the surrounding area! My husband made an appointment and their system glitched and it didn't work. We were told by the receptionist that we were emailed and called to tell us it was a glitch and didn't work. Annoying but fine at this point. So she made us another appointment. When we left, my husband checked his phone and we did not receive a call or email regarding the glitch in their system. We even got a confirmation text the day before. So I called and made an appointment with a different company. I decided to call back just to let them know what happened and cancel our appointment. The same receptionist answered and was extremely rude and blamed her boss for us not knowing as "she doesn't make the calls or send the emails". Isn't that your job as a receptionist? We never made it past the receptionist here but I'd drive a good hour to not have to see or speak to her again. My husband and I look young. He's in the military and I'm 7 months pregnant. I'm used to be treating disrespectfully but for her to treat us like that and then treat the other older people around us with respect was gag-worthy. Go somewhere else!
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February 2022 by Terri Petersen
My experience was great. From making appointment, to the receptionist, to the service provided by Tax Pro, Samatha. She was thorough & fast. She also gave me great suggestions.
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February 2022 by Carleen Sutton
The woman was a different person that I don't normally go to. I was not impressed with her did not like her she was very slow. Nothing normal one that I go to. I will not go back to that Branch ever again.
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February 2022 by Diane Portelance
Pratima was fast, efficient and extremely helpful and kind.
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June 2021 by Denise Albright
I spent years doing the family taxes. I enjoyed not having to do them even though there was extra cost involved. It was less stress on me!