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August 2023 by Nicole
Brought my 2016 Rio here for a low engine oil light and was told that the oil filter gasket was defective causing it to leak oil while the car was moving and changing the oil filter would solve the issue. 2 months later the low oil light is coming on again and I brought it to a local mechanic who diagnosed a bad PCV valve burning off all my oil. This dealership had been sending me promotions after they told me about the “bad oil filter” prompting me to buy a new Kia. Shady business. You’d think the master mechanic at Kia would be able to diagnose a bad valve but instead chose to lie in hopes I’d buy a new car when the issue re-emerged. Don’t bring your car here for service, dishonest mechanics. Also Kia called me the morning after I posted this review and was very rude and condescending trying to cast shade on the mechanic who actually solved my issue that they somehow missed. Trying to gaslight and intimidate a pregnant woman after you sent her away driving a car with a problem that could cause the engine to fail suddenly is the epitome of terrible service.
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August 2023 by Paige Elaine
I had the pleasure of working with Trevor. This is my first car on my own and I was beyond anxious. Answered all my questions and got me in the vehicle I could only dream of. The price and rate was beyond fair and the whole company was incredible. I loved working with Trevor but I like knowing I can easily work with anyone if he is not there. Its easy to reach them and they are fast for the “new car buying process.” Absolutely recommend going here and thank you to you all for what you have done for me.
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August 2023 by Roxy “Princess of Realness” Lapup
Don’t go here, one of the employees reached out to my wife after her purchase and was asking for lewd things and favors. Please and I can’t stress this enough if your part of the LGBTQ community I would avoid this place. Same goes for any attractive woman.
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July 2023 by Z Clay
Almost no one in CT had the exact car i wanted in stock, but they did and sold me it for a very fair price, and gave me a good price on my trade. Financing was easy to work with, they are very understanding of working with a budget. I highly recommend working with Amanda, she is so friendly and helpful
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June 2023 by Carey and Neil Medin
Amanda Morhardt created a great shopping experience. She was informative, and made the process as smooth and simple as possible, as we we came from out of state. It was a gently used Kia, and she provided best in class service as if we were purchasing the most expensive Telluride. Seek her out to help with your next car…
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June 2023 by brian scheetz
I have bought several vans from Kia of groton. This weekend we broke down in Vermont and had the van towed to Kia of Groton the service department was fast to diagnose the problem my van was just over 60000 miles I assumed that this would come out of my pocket. Not only did Kiaof Groton fix the problem reported under the warranty but identified and fixed problem that I did not report. I will surely be back this service is above and beyond
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June 2023 by Elizabeth Ballek
Came in for an event promotion. Radio station was broadcasting there. They had giveaways & gift cards. Everyone was very attentive & helpful. Especially Jazmyne at the desk, she seemed to know how everything worked around there!
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June 2023 by Meena Jose
Amanda was an absolute pleasure to work with. She was super friendly, communicative and made our entire car buying experience seamless. We highly recommend this dealership. We love our new car, thank you Kia of Groton!
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June 2023 by Aleksandra H
Jazmyne was an outstanding sales person. The manager doing the paperwork made the process quick. They had everything ready and it was the easiest car buying experience my family has ever had. I would highly recommend purchasing your kia here. Way better than all the other dealers I went to and I love my new car!!
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April 2023 by JohnJay Landscape Design, Ltd.
Just purchased a niro. The only reason I went to Groton was because they were the only ones that had any supply. Jim the sales man would not work with me at all from delivering the car to all weather mats! They would not give on anything. Felt that all they cared about was selling the car at top price with giving nothing back to their customer. He was also very rhde and short during email communication! I would try any other Kia dealership rather than going to groton
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March 2023 by Brandon Flack
Under new ownership since spring of 2022. Don’t pay attention to old reviews. Current management, sales, and service team are top notch. We just shopped all the area dealers last month for a new car, and these folks were the best by far.
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March 2023 by Carl Field
Cheapest full synthetic oil change in town for 59.95. quick fast service
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February 2023 by Debra Webster
Great experience!Thank you Aj,Cletus and Amanda.You treated us like family and wanted to help us get a car even though not the best credit.We loved the way we were treated and love our car!
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November 2022 by Diana Schiro
I really love my new car and I'm thankful I was able to receive it within a month. Stephanie was great to work with and there was a lot less pressure here compared to other dealerships.
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October 2022 by Peter Parker
I purchased a Kia Forte GT form Kia of Groton on 8/5/22. During the signing of my loan documents the Finance Manager slipped a 397.00 charge for VIN etching. I was told this was an insurance policy that would give me 2,500 towards the purchase of a new vehicle in the event my car was stolen. I was not given an option to decline this service but felt obligated to pay for it because I was told the glass on the vehicle had already been etched. Upon delivery of the vehicle I noticed the VIN etching had not been done. I was told by the Finance Manager that he would refund the money to the bank that provided my financing. Here it is 2 months later several phone calls to the dealer and KIA Of America, and the money still hasn't been refunded. KIA Of America was absolutely no help and as far as I know they haven't contacted the dealership. This dealer is taking advantage of its customers by tricking them into signing and paying for this useless insurance, the cost of this was 397.00. Beware of this charge, the Insurance company is called Portfolio Protection. I called Portfolio Protection, they stated that a policy had never been opened on my behalf. So KIA Of Groton why would you tell me you were waiting for a refund for a policy that never existed? This sounds like fraud to me! So another thing everyone should be aware of, they will bribe you with free gas to give them all 10's on their post delivery survey from KIA America,. The Finance Manager and the Sales Person will ask you several times if there is any reason why you wouldn't give them 10's on their survey. About a week later I received and email from the dealer with a pre filled out survey showing me how they wanted it filled out. I responded to their email, I stated that I would not lie on the survey for free gas, I never did get the survey from KIA. I have filed several complaints against KIA Of Groton and KIA Of America through the Better Business Bureau and Connecticut Department Of Motor Vehicles Dealer And Repairs. I wouldn't say say the sale was not all bad, I got a reasonable deal on the car considering the times. However I do question their overall integrity and can't say that I'd be eager to return to Kia Of Groton for another vehicle.
