-
December 2023 by Matthew Petro
1 out of 3 people i spoke with were intelligent and understood the simple questions i was asking but the other 2 ... Well most days it makes me sad to admit to be part of the human race . oh and the return process with the computer after hours was a pain . I personally will never aim to do it ever again .
-
December 2023 by Muhammad Shahbaz
I was charged an after hours fee for a trailer. I was not informed there would be a fee if I returned it early. This is poor service by robbing people out of money with random fees.
-
November 2023 by Jennifer
Had an easy & seamless experience with the staff here at U-Haul Groton! (Forgot her name, I’m sorry,) but our girlie at the front desk was super helpful & encouraging when I picked up my truck! Gave me the confidence I needed to drive it lol! And also shoutout to Mike when we dropped off the truck! Unfortunately the check engine light came on during my move, but no problem, it happens (get the safe move insurance, trust me, $15 is worth it.) The lowest quote I could get from movers was upwards of $600 for moving a one bedroom apartments worth of stuff, fully packed and ready to go, out of a storage unit. Yuck! Screw it, lemme drive the boat, I got this. And I did. Saved myself a lot of money on a local move. Was definitely a little more stressful, but it was worth it in the long run! And girlies: you got this. You can drive the truck!!!!!!
-
September 2023 by Cynthia Rodriguez
Currently in the process of suing this location. The card on file was cancelled and we forgot to update the payment, which we 100% understand is our fault. But we never received notification and our things were put up for auction and sold off. My understanding is that they scope out units with expensive items, wait for payment to lapse, and then auction them off to friends of theirs or themselves with false identities. Do not use! They are criminals!
-
September 2023 by Thomas Britt
This location, by far, was the best UHaul location I’ve ever been to.Incredibly clean and well organized.The staff and the service were and are exceptional.Highly recommend.
-
July 2023 by 3275362
This set up is strange. I understand they are trying to maximize space but some units are NOT accessible with carts and you need to haul things up/down stairs and through a hallway so beware!
-
June 2023 by Hans Hartman
The very large man who seems to be in charge here, he is a passive aggressive man. He didn’t use any words that are considered offensive, but his mannerisms and the way he did things, was enough to make me want to take my business elsewhere. The only problem… he already had my credit card, and that is when he started in with, “Oh, you have the wrong size tow ball, and you don’t have a flat connector for the electronics connection. That will be another $65!”. So I had to go to Walmart and buy the new pieces and spend another $40.When I came back, I don’t think the man said two words. And when he “checked the inside of the trailer”, he cracked the door open and looked long enough that if I had blinked, I would have missed it. So he missed that there are screws missing from the floor. There was sand in all 4 corners of the trailer.The equipment worked fine. But the people leave a lot to be desired.
-
May 2023 by Google user
The very large man who seems to be in charge here, he is a passive aggressive man. He didn’t use any words that are considered offensive, but his mannerisms and the way he did things, was enough to make me want to take my business elsewhere. The only problem… he already had my credit card, and that is when he started in with, “Oh, you have the wrong size tow ball, and you don’t have a flat connector for the electronics connection. That will be another $65!”. So I had to go to Walmart and buy the new pieces and spend another $40. When I came back, I don’t think the man said two words. And when he “checked the inside of the trailer”, he cracked the door open and looked long enough that if I had blinked, I would have missed it. So he missed that there are screws missing from the floor. There was sand in all 4 corners of the trailer. The equipment worked fine. But the people leave a lot to be desired.
-
January 2023 by VALERIE E.H.
Super disappointed by this experience. They gave us a filthy truck with 3/4 of a tank of gas, though it is supposed to be rented with a full tank. We explained and took a picture of the depleted tank and were told to only fill it up to the point at which is was when we rented it. Then, the filthy thieves charged us ANOTHER $16 in gas. Unbelievable. Every rotten thing you hear about U Haul is absolutely true. They don't maintain their vehicles and they price gouge and lie. Shameful. Please, save yourself the money and extreme irritation and rent elsewhere.
-
January 2023 by Brian Byrd
There is a huge against of discrimination for disability and also will be put to be down and also bad lack communication which they failed to do and other things is employment is failing because of discrimination so it should be taken down for a reason for against for disability. we have laws by American Disability Act . We can get you fired period.
-
January 2023 by Ciara W.
I cannot say enough great things about the Groton location. Even though they are understaffed their customer service is phenomenal. The manager is personable & professional. She helped me load my vehicle after placing a supplies order online. The team members at the Groton location were friendly & professional as well. I highly recommend this location for your supplies, moving & storage needs.
-
December 2022 by Steven Royster
Just like to say that they were very professional got me in and out put me in a quality vehicle safe Lionel Torres is a very good worker would just like to give him a great review got the right person on the job and his manager I didn't quite catch her name but she helped me out with a little discrepan if I ever have to move again I will definitely be using them
-
October 2022 by Mel “Melszy727” Szy
EXCELLENT SERVICE. Darryl and Franko were exceptional. Very friendly. The storage units are very nice. Very clean. Lots of extra stuff that you might need for moving
-
September 2022 by michelle kelly
Because they try to get away with charging us more milage then we use . And before we left we showed them the actual mileage and they said the fix it but charge me anyways
-
August 2022 by B Lawson
Been hear about four times and have several storage units. Inside the units is a crazy maze like dystopian experience. Unit numbering scheme seems to have rhyme or reason. However, all that is more than compensates for by friendly, helpful, and downright chill staff, good trucks, and easy access in a rental truck. Can recommend.
