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November 2023 by l g.
This shop was recommended by my car insurance so I used them last summer to repair my car. Everything went swimmingly until I was told that my car is ready to pick up however there's still a few pieces that need to come in and I could come back and get them at a later date. Well, I'm not handing over a full check until my car is completely finished. That's just bad business practice and I've been burned before by electricians and others who want to be paid fully upfront and then they'll "be right back" with the extra stuff. They never show. So I wasn't about to hand over a check and hope that they would be honest. I even called the insurance company to confirm this and they recommended that I didn't come pick it up until the car was completely repaired. Well after I didn't pick up the car I got called at worked and threatened and screamed at by the female owner on the phone that they would start charging me daily to keep the car there and the woman became completely unhinged- I'm talking head spinning around unhinged. I have never been spoken to by any business owner like this in my entire life. I brought my husband with me to pick up the car because she was so insane on the phone. When I get there, she's flipping the check over and over and over like it's a fake. Also my remote control for my garage door disappeared. They did an excellent job with the repairs, but after that experience at the end with the insane person, I would never go back to this place ever and I would never recommend it to anyone.
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November 2023 by Bob M.
A few weeks ago I was involved in a minor accident that resulted in damage to my rear bumper.The owner of a local gas station suggested I bring my car to Heritage in Guilford. I contacted Cheryl at Heritage and I am so happy that I did.Cheryl took time and informed me of 2 important issues. (1) You can insist the adjuster comes to visit you at your home to evaluate the damage. (2) If you don’t rent a car during the duration of your repairs you are entitled to some amount of money per day to reimburse you for the loss of the use of your vehicle.Needless to say – when I called the insurance company they seemed to forget to mention these 2 important items to me.My strongest suggestion is if you are in an accident and need body work on your car – call Heritage FIRST – and speak with Cheryl. You can call the insurance company later.She will coordinate everything for you – and keep you on track.If I could give Heritage 6 stars I would. They are truly a honest, professional company. We are lucky to have them in Guilford!!
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November 2023 by Bob M.
A few weeks ago I was involved in a minor accident that resulted in damage to my rear bumper.The owner of a local gas station suggested I bring my car to Heritage in Guilford. I contacted Cheryl at Heritage and I am so happy that I did.Cheryl took time and informed me of 2 important issues. (1) You can insist the adjuster comes to visit you at your home to evaluate the damage. (2) If you don't rent a car during the duration of your repairs you are entitled to some amount of money per day to reimburse you for the loss of the use of your vehicle.Needless to say - when I called the insurance company they seemed to forget to mention these 2 important items to me. My strongest suggestion is if you are in an accident and need body work on your car - call Heritage FIRST - and speak with Cheryl. You can call the insurance company later. She will coordinate everything for you - and keep you on track.If I could give Heritage 6 stars I would. They are truly a honest, professional company. We are lucky to have them in Guilford!!
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September 2023 by Abby
A kind person decided to hit my car one day and I had to get it towed. The more known auto body shops were booked out for a month, no insurance partnered shops available at the time …so I went with a local small shop with good reviews that someone had recommended me quickly as they said the town has used Heritage.I asked insurance and Heritage to use OEM parts as my car was a 2023 model and virtually brand new. Both said yes of course, but unfortunately the fender and 6 smaller items were aftermarket. My fault for not looking at the estimate closely and taking peoples word. Not a big deal but would have preferred OEM fender. Once finished, it didn’t look cosmetically the same as before. (Gap between the headlight and bumper and gap between the fender and bumper). I asked if it could be fixed. They said yes. I brought it in. They said it was fixed. I picked up my car, and it looked pretty much exactly the same. Friend confirmed. If they couldn’t fix it, I’d rather they of just said so, as I had figured once it’s done it’s done but that it didn’t hurt to ask.After I picked it up the second time, I started hearing a hum from what I thought was the driver side. Because I was hearing it from the opposite side of the accident, no one was interested in taking another look at it. I ended up taking it to dealership via insurance recommendation. It needed a new wheel bearing, which was actually on the side of the accident. Dealership even said it sounded like it was coming from driver side but that it was probably because I’m only ever sitting in the driver seat. And lastly, they said my wheel alignment was way off and had to fix that as well. Even though on the estimate it said Heritage had done an alignment.One small nitpick, I didn’t like how she wrote my credit card info on a piece of paper. I would have preferred to call back when she was back in the office. Overall an exhausting experience, but everyone at Heritage was extremely nice.
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July 2023 by Sheila Riffle
Chris and his team do a phenomenal job on auto body repairs! They facilitate a smooth process from estimate to completion and I highly recommend them!Service: Auto body & trim repair
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March 2023 by Dan Casey
Helped me out big time with heavily scratched paint . The repair looks great! I highly recommendService: General repairs & maintenance
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February 2023 by Nancy Perez
After my car was damaged in an accident, I brought it to Heritage to be fixed. The other driver's insurance company was extremely difficult to work with, but the service I got from Cheryl, at the front desk of Heritage, was amazing! She handled the insurance company, secured a rental car for me (because the insurance company did not do it) all while being very friendly and helpful. They had estimated that the work would take one week, and they were spot on. One week later, my car looked as if nothing happened to it. I highly recommend this company to anyone who needs body work. Thank you so much for your great work and awesome service!Service: Body & Trim
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January 2023 by Ian M.
Heritage Collision has repaired major and minor damage to our cars over the last five years. Chris and the staff are incredibly friendly and helpful and the work is excellent, with expert attention to every detail. Highly recommended for both Insurance covered repairs and minor bumps and scrapes.
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October 2022 by Jeff J
They did a great repair on my car and went above and beyond in customer service. A well-deserved 5 stars!Service: Body & Trim
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October 2022 by michael scott
Both the customer service and the quality of the repairs were superlative. This is the only place I will bring my car for any body work from now on.Service: Body & Trim
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August 2022 by Denis Miller
Absolutely the best body shop ive been to In my long career of collisions and can’t say enough good things about theirBusiness ethics, skill and efficiency! They are terrific and I have already referred friends to CHris and Cheryl.Services: Body & Trim
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August 2022 by Samantha Knapp
I was involved in an accident in late June, was a freak accident and the other drivers insurance covered the repair cost. I was recommended to them by a the dodge dealership in Madison. The receptionist Cheryl was very sweet and informative. When I arrived to pick up the car, the man at the front who I forget to get the name of was very pleasant and professional. The car from a far looks like nothing ever happened; their are slight imperfections like over spraying. One of the parts which is the front fender had to be an after market part and the body alignment is off, but I can chalk that up to it being an after market part. The paint work on the parts is well done, but again some slight imperfections. But overall I think the team did the best the could at trying to make my mustang look brand new. Of course after an accident it will never be the same but I am mostly satisfied with the repairs and the people are genuine and great with communication.
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August 2022 by George Herndon
Hood painted. Jeep is only 1yr old and paint job is still mint. I was expecting the new paint on hood to not be quite as good as factory.... But matches perfectly! Very nice staff and good communications.Service: Painting
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August 2022 by Wayne Maw
Exceptionally easy to deal with. People are very nice and attentive to your needs. Quality work done in a very timely fashion. I highly recommend them.Service: Body & Trim
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August 2022 by J. C. Hicks
My pretty new car sustained major damage after I was hit by a suspect in a high speed police chase and Heritage was amazing. Cheryl was a magician with the insurance adjusters and lining up the various stages of the work. Chris and his team made my car look beautiful and perfect again. They are great people who have helped us out again and again with our multiple teen drivers and their fender benders. They go above and beyond to make sure the customer is happy and satisfied. The prices are fair and the quality is top notch. If you find yourself in the unfortunate situation of needing auto body work, this is the team to use. I recommend them all the time. Excellent business and great people.
