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December 2022 by Stacey M.
Worst pharmacy ever. I would still be at CVS if my insurance allowed it! I would give zero stars!
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October 2022 by Laurence K.
I wish I could give them zero stars. They call and tell you a script is ready and when you go to pick it up, it's not. So you wait. Today, they had me on hold for 56 minutes! I wanted to know when the script my doctor called in 2 days ago would be ready. 56 minutes and they tell me it's not that simple, they have to go into "THE VAULT" to see if they had my meds. They had 2 days to go to "THE VAULT"! Then they put me on hold another 5 minutes and someone else comes on and tells me the pharmacist stepped out. I lost it then. Put me on hold again and in tears I put my husband on because I couldn't deal with them any longer. He was told meds would be ready at 3. I just got a call saying SOME of my meds were ready. Because it's this Walgreens and Friday afternoon, I'm afraid to find out they don't have the meds I was calling about. It's a controlled substance and I can't have it switched to another pharmacy. The doctor has to call it in. Do not go to this pharmacy. As for the rest of this Walgreens, the last time I checked out a few things I bought, the cashier was coughing and sneezing all over the place and when I inserted my card wrong, he grabbed it and put it in himself instead of telling me to put it in the right way. He was the last person that I wanted touching my credit card. I'll never step foot in there again.
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October 2022 by Robert M.
The Pharmacy always has issues. My wife gets alerts FROM WALGREENS when our scripts are ready and sends me to pick them, and every time at least one isn't ready or is out of stock or they need to check with the doctor or insurance about something regarding it. Sigh. I get it. Insurance is complex. Prescriptions are tricky. But these are unforced errors. Don't tell me something that's untrue. Bad information is worse than none at all.
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June 2022 by Stacey T.
When the pharmacist calls in sick, does the Guilford Walgreens maybe, oh, I dunno ... do the obvious and call in a temp? NO, they shut down the entire pharmacy. For days at a time. On multiple occasions. With no warning on their website or phone system (the annoying robo-voice will still chirpily inform you that they're there today from 9-7, "and oh, by the way, they take a meal break from 1:30 to 2" - yeah, I know, lady; I've had to listen to you fake-warmly bleat that out a million times. I know your grating voice better than my own mother's. And FYI, they're NOT there today and couldn't even be bothered to update their voicemail or website). Sure, when they finally reopen you can complain to the overworked cashier, who had no part in this outrageous business decision and probably got her own hours cut at the last minute without pay, and the only thing you'll accomplish is feeling like a j**** You can call 1-800-WALGREENS and the very nice customer relations lady will listen sympathetically and tell you it wasn't her decision either and she hopes your day gets better. Which it won't, because you've been out of your meds for three days now and you feel like death warmed over. But whoever actually MAKES the decision to simply close pharmacies rather than paying "floater" pharmacists whatever it takes to guarantee you'll have coverage when -- shocker!!! -- your regular guy calls in sick? Well, you'll never be allowed contact with that person(s) to tell them how their cynical calculation (business lost costs less than higher pharmacist pay, so closing pharmacy = maximal corporate profit) cost you three days of driving from pharmacy to pharmacy while sitting on hold and wishing the robo-voice lady would fall into a deep pit in the Earth. And so all you can do is transfer your minuscule slice of that corporate profit to CVS and leave an angry review online. And at least that's better than nothing.
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December 2021 by Jodi S.
no Walk in vaccination options even though no line. The FedEx "service" would not help me print a label. Who has a home printer these days? What kind of service ? Bad
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August 2021 by Dawn L.
I want to thank Walgreens pharmacist Claire for being so great at your job. Although I was very frustrated today she put up with me and let me have my moment. I apologize for that because you did not deserve it but thanks for being so awesome and helpful all the time!!
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July 2021 by Michael G.
I was looking for a FEDEX instore drop off location and I found this one close to home. I read a review that said the staff was rude. I overlooked it thinking anyone can have a bad day. Bad decision. The manager could have not been more mean and uncaring. She was rude and disrespectful. I was flabbergasted. She would not let me get a word in otherwise. What a verbal assault I endured. There are many FEDEX drop off sites. Consider finding another one.
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April 2021 by Shawn Bruzik
Very respectful and very helpful
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April 2020 by Marc Conrad
Everyone is nice and work hard getting everyone on their way. We’re helpful workers. Thank you!
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January 2020 by Jimmy M.
We needed a refill for my daughter's medication. The wife called and the pharmacist assured her it would be ready for pickup in 2 hours. Arriving here she was informed they are "out of stock" of this medication and she would need to travel to the next town over as that Walgreens stocked it. The most disappointing part of this entire episode was the pharmacist or the staff couldn't take the time to call my wife back. I am on mail order for my scripts and patronizing local pharmacies is the reason why. So many delays and so much frustration. BTW I need my hypertension meds renewed : )
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September 2019 by Joanie S.
Fine experience other than the rude cashier. Is a plus that they have a bathroom, most Walgreens don't.
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July 2019 by Anonymous P.
They didn't explain their policy and would not let me return my prescription even though it was not even opened. They told me that I could return it for a different brand and did the opposite. This was not covered by my insurance and I am having to pay $30 on something I should be able to return. I would give them 0 stars if I could.
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December 2018 by Karl J.
I switched out my prescriptions from Walgreens to CVS. This due to waiting 72 hours fill an RX for an antibiotic for my Dad, and he ended up in the ER due to delay. I also had many issues getting refills in a timely manner. One refill took five days. Today, I had an issue at Walgreens just buying simple things.My dad, age 87 sat in the car while I shopped for him. The manager would not work with us , as I had dad's Credit Card, and Dad was in the car. The manager was not very understanding and yet this matter could easily be managed by Walking out to the damn car and asking for ID. Handicapped Access ? Walgreens is not a place to shop if you get old.
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May 2018 by Laurie B.
Two young women in the photo department were extremely helpful to us when we came in with some crazy ideas that we dind't know how to accomplish. They figured out how to do it, cut things to size for us, and were very patient when we changed our minds several times. We really appreciated their help.
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April 2018 by Winnie Ansaldo
Quite literally every single time I have to refill a script, I have to follow up with multiple phone calls, on one occasion after days on the phone I had to visit my physicians office in desperation. Whether I submit online or by phone the request ends up disappearing or the doctors authorization can't be found. The pharmacy staff is surly, even openly hostile. I don't have unrealistic expectations in regards to customer service. I don't want them to fall all over themselves or perform parlor tricks, I just want a simple greeting and for the rep to not look at me like I'm a jerk for wanting my medication. There are exactly 3 pharmacies in Guilford so I am left with either CVS or Big Y. Avoid this pharmacy unless you want extra stress in your life.