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April 2024 by Denise Gentile
Review is for pharmscy called in an eye drop prescription. Was told through automation that I would be able to pick it up in 24 hours. A little extreme for eye drops, but okay. I need them.I'm leaving on a trip for ten days. Go to pick up my prescription After I have delayed my work day until 11 only to find out it will not be there until one, but I will not be able to get it because I Am leaving for out of town. I think this is ridiculous for eye drops, but the follow-up or lack of. It's really bad.NowI have to go without my eye drops
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April 2024 by Keahi Kananka
Will never visit this location again. Staff made purchasing a simple item uncomfortable and borderline harassment. Sad to see a giant chain making a simple and small town disgusting.
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November 2023 by Mengyin Li
My experience with Guilford Walgreen was quite positive. I bought a pill cutter there but forgot to take it with me after paid because my daughter was distracting. A few days later I went back to look for it. No much expectation especially no receipt. The nice manager didn't even doubt anything but just let me take another one directly from shelf with no more pay. My life has been quite stressful, but these little kind things are like medications to mentally comfort and heal
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October 2023 by Alesha Torcellini
Please please get rid of that male cashier who doesn’t stop talking. He makes me so incredibly uncomfortable that I am not coming back to this store ever again. He appears to make all the other customers uncomfortable too. He makes incredibly inappropriate comments i.e. “but I am a dark and twisted soul so” like I am just trying to buy nail polish for the love of GOD. FIRE HIM.
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October 2023 by Kara
It’s unfortunate how bad the pharmacy staff has gotten. They are so rude and disrespectful. Don’t try to get your medication before close, because they won’t help you.
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July 2023 by A I Rams - PRMI
Put on hold without even a hello three times. Held for over 30 minutes at 2:30pm. Then hung up on. Called back, another 20 minutes when someone treated me like I angered her in a former life. Unacceptable! Switching to CVS.
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July 2023 by S B
I was never said hello to in 15-20minutes or more at the drive through with my son and I in the car (shut off). A simple, Sorry for the wait could have sufficed. Then given only 1 of 3 perscriptions needed. I have never felt so belittled by a team of respectable and titled, on duty staff members. They clearly did not have room for me or my order. Which was okay, if I had known 1st.
Im really not sure how to rate this, but I'll never again request my medications to go here.
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July 2023 by Finance Email
Walgreens Pharmacy in Guilford CT
Called the other day and waited on hold for 40 minutes for the Pharmacy and still no one answered. Called twice today and was disconnected both times. Waited a total of 38 minutes. And if you do decided to go down you will be waiting at least a half hour in line. Funny thing is there are people standing around. Worst customer service!
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May 2023 by Alan Greene
Pharmacy awful. Tried to fill three scripts after surgery. They refused with a claim that the scripts were not completed correctly. The scripts were completed by a surgeon with 25 years experience! On top of that, thepharmacy tech was rude beyond belief. We took the scripts to CVS. No problem, filled immediately. I have now switched to CVS.
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May 2023 by michele papero
This store is so poorly run. First off, what’s the story with always running out of bags? At least monthly they tell you, as you’re cashing out, that they are out of bags. So ridiculous. Then, the staff…what can i say. ANNOYING. Most recently they have some loud, annoying, inappropriate, young man who never shuts up and comments on everything. He makes for a TERRIBLE experience. If you ignore him and don’t laugh at his awful jokes, he asks if you’re feeling ok and then tells you your blouse is beautiful. I’ve actually walked in and left without shopping once i walked in and heard his obnoxious voice. He really needs to be isolated.Also,
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January 2023 by Susan Chandler
I have read reviews on this Walgreens location that were not positive at all and disregarded them as a one off until today. I completely understand why people post negative reviews in general… just letting off steam. This is not a “letting off steam” review. I had a prescription called in from my doctor at 10am this morning and called their automated phone system to check on the status. I was informed that it would be ready by 11:45am and called at 12noon to verify but was informed that they were working on it and to call back in an hour. Same scenario an hour later. Since they close for lunch at 1:30pm and reopened at 2pm I thought it would be easier to go there and check on the status. When I arrived at 2:05pm, an employee was walking out and when I politely asked if they were still opening at 2pm, she said they were closed for the day and that I should have come in earlier and that I should have read the closed sign! My prescription is not life threatening but I can’t help but think of others who are in desperate need. I ended up going to CVS who were very helpful, kind and professional. Walgreens is going to lose a lot of customers with the way it is being managed.
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January 2023 by Dorothy Becker
Walgreens Pharmacy in Guilford CTCalled the other day and waited on hold for 40 minutes for the Pharmacy and still no one answered. Called twice today and was disconnected both times. Waited a total of 38 minutes. And if you do decided to go down you will be waiting at least a half hour in line. Funny thing is there are people standing around. Worst customer service!
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January 2023 by Charlotte
This negative review is exclusively for the pharmacy phone line. I’m regularly placed on hold for nearly 2 hours even though the the automated recording says that there is only 1 caller ahead of me. Then, after being on hold for over 2 hours - they hang up on me without anyone answering. Absolutely unacceptable. It’s worse than calling the DMV. Walgreens - hire someone to answer the phone!!
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December 2022 by Stacey M.
Worst pharmacy ever. I would still be at CVS if my insurance allowed it! I would give zero stars!
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December 2022 by Jimmy M.
Walgreens Guilford never fails to offer sub par service every day. Aha! the drive thru looks like a great way to pick up a prescription, let me just get in line behind this truck. Fast forward to about 13 minutes ahead and I pull up to the window. Nervously tapping my steering wheel as I notice the clock is at 1:21 p.m. and I see the pharmacy closes sign from 1:30 p.m. to 2:00 p.m. Just under the wire the gal begins by asking me my name. I watch as she heads to the prep table and fills my daughter's script......called in by the doctor a day and a half ago. Returning to the window I cash out and as I begin to drive off I see her "rip" the blinds down covering the window signaling closed for a half hour. As I leave I hear the vehicle's horn on a steady activation as she pulls to the now closed window. There must be a better way to treat your customers.......staggering employee schedules, rotating break times, anything to avoid closing in the middle of the day for something small even as a half hour. I realize how much I treasure my prescription arrivals (by mail order) whenever I need them!
