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July 2023 by Ibrahim
My experience at Bofa With Daniel Albino He help me with my Card i Can't thank him enough for his service and supporting my business at 12 years oldThanks, Daniel
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June 2023 by Steve Stansen
Drive thru atm is convenient. There is one in the first lane all the way to the left that is atm only and another one in the lane all the way to the right with atm and teller services. Quick and easy in and out 24 hours a day atm.
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December 2022 by Nancy Demers
Sorry can’t make a comment it would be disrespectful you people do not have a local number for the bank a 800 number really can’t talk to anyone except pushing buttons for a department I don’t even want you’re a joke bank
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December 2022 by Johhny Lee
Visit Hamden bank on Friday with my daughter has say customer service was excellent thanks customer service rep Turk very nice banker
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November 2022 by Melissa Sansano
This was a scathing review, but I have revised it because action was swiftly taken by management. Three stars for the effort, but it shouldn't take bad optics to perform good customer service. Thank you for correcting your mistake, Bank of America.
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September 2022 by Michele Harris
I am a business traveler and visit multiple branches and financial centers in North America. However, this branch/financial center has to be the worst one thus far. Each time I've visited this location the bank has been empty and I'm always strongly encouraged to make an appointment for service. Why???. The Bank of America website and mobile site state you can visit the branch/financial center and your needs will be addressed. Did someone forget to inform this branch/financial center??? You can't print out paperwork for a savings account that was already started online. I really appreciate my home branch as I have NEVER left without my needs being addressed. During COVID-19 pandemic it was essential to make an appointment however an empty branch/financial center with two tellers and a person to make appointments. Poor customer service. I wanted to add additional accounts to my portfolio. I Never had a bank turn away my business. Such a black mark against Bank of America. Sad Commentary.
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March 2022 by Juan Monzon
The service at this location is horrible approximately 12 people in line and only one teller. There is no excuse for the poor customer service.
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February 2022 by Igor Smetanin
Have been a client in this branch for about 8 years and they are doing great job regarding costumer service.Last week I came to resolve an issue on my business and personal account.Pamela and Shelby was super helpful, they stayed after hours to help me with my issue and even followed up with me personally to further assist. Great service.Thank you
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January 2022 by fameouss kayla
Bank of America is horrible there have been multiple account issues with many users and nothing has been done ud give 0 out of five stars
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September 2021 by Clover Dale
I am a Bank of America credit card holder. I do not have a bank or checking account with them. I sometimes pay my monthly statement at my local branch. I wanted to find out if I could cash a check payable to me with no service charge at this local branch. I called the 800 number to get the answer since there is NO local number found through Google. The automated voice requests three different ways that you can identify yourself before you can progress. One of those is the last three digits of your social security number., another your tax ID number, etc. If you don't have those and the third (forget what that is) and you still want to have to get that information, hang up and then call back. Do you want to go through that? NO? Then you either forget about it or go to your local branch to ask the question through drive in or in bank. OR you forget about it.A great way for BofA to reduce the number of customer inquiries. Bad for the customer. Hamden, Connecticut
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June 2021 by Cata Cata
Worst customer service two old white lady are the worst hopefully they get fired
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March 2021 by Derfla Illenitsog
We have been using Bank of America in all of its forms since 1964. We have used it to buy houses, cars and all our banking needs. We have been satisfied for all these years. No problems ever.
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October 2020 by Claudia Andrade
I want to publicly thank Anisa Gjermeni For her great customer service. She welcomed my husband and I as we walked in the bank with Amazing customer service. She guided us as to what we need to open a Joint account. She was very Polite and kind she answered all my questions best of all she made me feel very comfortable. She was very knowledgeable & helpful and Advised me well. I know for a fact that I will come back to her for all my future plans.
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March 2020 by Mike Dinuzzo
By far the worst branch of the state always a problem specially if don’t have a account with them!!!! Went there to cash my state income taxes with a Bank of America check last year had the same problem, my wife maiden name is different from the check the asked me for the married certificate when back home to get but went to a different branch to cash it because can’t deal with very rude tellers, they cashed the check no Problem. This morning went to this branch on Dixwell Ave with 2 ID and the marriage certificate the told me that the marriage certificate has to be issued from the town of Hamden, even if I got married in New Haven I feel bad that they don’t have a zero star because that’s definitely what they deserve!!!!
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January 2020 by R. J. Cranson
Took 20 minutes to get my bank account routing number information printed out for another financial institution purposes.
