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August 2023 by Rebecca Wilder
Stephanie B was so helpful and understanding! Every visit I get the best welcome walking through the door I already feel like friends ?
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July 2023 by Michael Sansone
Avoid Citizens Bank and this branch at all costs! Awful. They have ZERO concern over customer satisfaction, simply look at the numerous negative reviews and the fact that they don't even care enough to reply. We paid off a HELOC in 2021 and Citizens never reported it as closed. Spent two weeks trying to get that documentation when we sold the house and Citizens offered no assistance. Had to pay a third party and wait several weeks to verify what should have taken Citizens 20 minutes to confirm with the closing attorney.
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March 2023 by Manuel Vega
Called in to speak about my account, the manager said she would have a banker call me back and I never got a call to go over my account. The customer service is terrible, I wouldn’t recommend them to a soul to do business here. Now I have to take time off of work and go in person to rectify my issue when a simple phone call would have cleared some things up. Do better hamden! Zero stars!Update: days later and still no response!
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July 2020 by Brian Gallagher
I absolutely LOVE my bank.. between THIS branch and the one on church st in Downtown New Haven, I've NEVER had a better more satisfying experience with a financial institution. Anytime I've ever had a question, they're available. My personal (as far as I'm concerned) banker "Kyle" has gone out of his way on several occasions to make MY experience at this financial institution, a simple, yet memorable experience. ( in a positive way) I've absolutely the UTMOST RESPECT and APPRECIATION for ALL of the employees within Citizens Bank ? ?! They're nothing short of amazing when it comes to making you genuinely feel more like family, than just another account number on the green screen.
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November 2019 by Jayme Clark
I was incentivized to open a checking account in addition to a business account 5 months ago with the promise that I would receive a $300 bonus. The individual opening my account confirmed the amount needed to open the account (she actually assisted in filling out a direct deposit form for my employer) but did not disclose that it needed to be a lump sum deposit so I have not received this bonus. This has felt to be a very dishonest practice and a poor treatment of customers. I've called Citizens customer service who referred me to the branch. I spoke with an account manager two weeks ago who stated they will have the branch manager call me back, they did not. I called today to attempt to speak to the branch manager, they have not called me back. Poor customer service and so disheartened by their treatment.
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August 2019 by Michael Sutila
A $7.00 fee to cash a check drawn on your bank for a non account holder? Ridiculous. Sure makes me want to open an account here. I wonder what kind of fees you might charge your regular account holders here.
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December 2017 by Michael Stewart
I find the staff here at this branch to be very cold and un welcoming. I have tried it several times and just avoid it at this point. The entire staff seem to lack all social skills and are miserable.
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January 2017 by Erika Ennejjar
I love this bank!!!! Wouldn't change it for the world! They know my name and even ask about my son. It always feels like seeing family when I come in, it even looks like a house. Out of all the banks I've had experience with, this is the most friendly and clean and best bank. This branch especially!!! After a visit once in a while they will call to see how the visit went. Love that aspect as well!
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October 2013 by LifeAndTimesOf Jason
Destination was on the right
