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October 2024 by Nathan Fanaro
They took my order for a snowblower, even though they knew that it wasn’t in stock. When it finally was in stock, they called me and told me that I had to pay more money in order to get it. Awful.
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October 2024 by Jason Kerstetter
I've used these guys many times in the last year ot so and they'd become my go to for certain things. Items always arrived on time and as described so until now I'd never had to deal with customer service....until now.
I had to overnight a few items because of an oversight on a job I was working. Paid the 250 to get them quickly. Git confirmation ema and even tracking pretty quickly. Problem arose the next morning when I woke up to another email from ups stating shipping was rescheduled and that they didn't have the items yet.
I immediately emailed and later called to try and resolve this as fast as possible. After several emails (the last one still unabswered days later) and phone calls I was told ups dropped the ball but I'd have it next day. Fine, mistakes happen (although label wasn't created for 3 hours after my order) but here's my problem.....I asked what was going to be done in regards to the $250 I paid for overnight when 2 day shipping is half the cost.
I was told they were working with ups to get it figured out....I'm sorry but after 4 days I still don't have an answer and I don't feel like I as the end customer should be waiting while you (CD) straighten this out with the shipper YOU hired.
If this happens with a sub on one of my jobs I would immediately refund my customer and then fight with the sub myself. Not tell my customer sorry about your luck, you'll get a refund if/when we do.
It's sad because I am ordering a new snap cutter and as a business I will always need more product but this has left a terrible taste in my mouth
**UPDATE **
after posting my review I was contacted fairly quickly and the situation was corrected. I held back 1 star because I shouldn't have had to take this public to get results but I will continue to use them provided there's no further issues
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March 2024 by J B
Fast shipping. Great selection
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March 2024 by D Harris
Had an issue with an item, initially had some troubles but they called and made it right. Satisfied.
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January 2024 by Kelly Lauver-Richardson
Really fast shipping, product as described.. Great customer service!
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January 2024 by Dee C
I am so pleased with this company. The customer service is top notch. Knowledgeable and courteous. I ordered a $500 dry tile saw and was nervous because I wasn't familiar with the saw nor Contractors Direct. They hooked me up with a rep from the saw manufacturer for Q&A which alleviated my concerns with the saw, and gave me confidence in the company. I received the saw quickly and in perfect condition. Not only was the price fantastic, but so is the saw!! Moving forward, I will look to purchase from here first before any of the brick and mortar stores.
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December 2023 by Kelly Lauver
Really fast shipping, product as described.. Great customer service!
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November 2023 by Nick Chappell
After some back and forth the company stood by the products they sell and helped remedy a situation. Make sure that you read all of the details about the product you are ordering, the mobile website experience is lacking, but customer service did the right thing in the end.
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October 2023 by 129laurat
Visiting our daughter at Quinnipiac and she asked us to take her out for ramen, so we drove over to this nearby plaza which had a ramen place. Then she decided she was in the mood for Thai food so we walked in here…SO glad we did! The food was absolutely delicious, fresh, and beautifully presented. Didn’t realize it was BYOB but that was easily remedied with a quick trip across the street. We will definitely go back!
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July 2023 by peter smith
I purchased a Kerdi-shower base. I removed the parts from the inner boxes I discovered the base had been damaged. I am happy to say that with a few phone calls the issue was sorted out and they replaced the base. I appreciate that they stood by their reputation and I got the new base in a couple days. Most of the time nothing goes wrong but when it does it is great to know you can trust Contractor Direct to make it right. Thank you.
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June 2023 by Mycollincountyhome M.
Do not buy from this company on Amazon. Wil not make it right even when they did not ship me a drain with the Kerdi system I bought. Had to buy a $100 drain from another company even after sending them 7 pictures of the box and all the parts inside the box. Spent $500.00 and they missed the most importnant part. I have installed 5 of these systems in remodels we do and I know what a drain looks like and when it is not included in the box. Stay away as they will not make it right then they mess up!
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February 2023 by Ll Md Uddin
Very nice
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January 2023 by Daniel DiVito
This place is a hidden gem for contractors especially if you do tile. The pricing is fantastic, service is great and they have tons in stock. Give them a shot!!!
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January 2023 by will williams
Good experience with ordering. Product was a good price, shipped fast and the caulk was not an old lot
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December 2022 by Tim N
Terrible effort. I ordered a wet saw for my business on Dec 3. The estimated delivery at that time was Dec 8th or 9th (cannot quite remember). I called on or around Dec 14 after not receiving it and no update and they told me it would be delivered on Dec 19. I called at the end of day on the 19th and they had no status, so they called the shipping company. We were told that the shipping company was on a 5 day delay with unloading their freight. Not one update from Contractors Direct and no a care in the world. I eventually cancelled the order and will pick up a saw tonight locally. Awful experience and such an aloof effort on their side to remedy the situation. Stay away from them and order from someone else online or get whatever you can locally.I heard this about them from others, but did not think it could be this bad...it was.
