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January 2024 by Annie
Customer service exceptionalClean. Exceptional personal. Exceptional service to my vehicle. I highly recommend Firestone for all your cars service needs
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January 2024 by RALPH N.
first you charged me for shop supply's above what you quoted me for a , what shop supplys were extra for an alignment?, He called me to tell me all of my tires are BALD! i said really, he then said they are between 3/32 to 4/32 so i said they are not bald, he replied if less then 3/32 they are consider bald, he then gave me a price for tires and i said not today, well he gave me a look like i was crazy and told me not to drive anymore on these tires and to go strait home. His personalty was awful i don't think he was very professional as a service writer, I am a retired "NAS" certified technician i worked for Partyka chevorlet of Hamden for over 20 years and the moved on to work with cartune of hamden for another 7 years..and then on my own, i always sent my customers to you for tires and alignment.....I think I will consider an alternative place to send people....if i didn't have a lifetime alignment i don't think i would go back to that store...
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January 2024 by Amanda Sargent
These guys take good care of my cars and me!
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January 2024 by Debbie Celano
Scott Gugliuzza went above and beyond to help me with my car. I will recommend anyone and everyone to have their cars fixed at the Hamden CT location and have Scott do the work.
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January 2024 by Anthony Esposito
Great value for the cost, great service by great people. A++ in my book. Tony Esposito
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January 2024 by Ivette West
I love this place..... these guys do not try to scam you, they get the work done and help you through the process!
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January 2024 by Peter Torres Sr
The Manager explained everything and the job was done before the day was done.
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January 2024 by Alissa Bartozzi
Very helpful staff
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December 2023 by CP
Each and every time I have gone to Hamden Firestone everyone there has been extremely kind, and they take the time to explain everything to me.They have always gone above and beyond their duties to help.Other than knowing how to drive a car, I know nothing else, so having an incredible place like Firestone Hamden with an incredible crew like theirs is invaluable!! I'm so grateful and appreciative to each one of them!! My sister told me about Firestone (she swears by them!).
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November 2023 by Donny Kaye
This place usually takes care of me but this time I was very upset with the work. I came in for my differential fluid to be changed out and they end up damaging the body of my car.I gave them 2 stars instead of 1 because they are making it right by paying for the damages and getting it repaired and putting me in a rental since I told them to.What pisses me off the most is that you can tell by the pictures it is very noticeable and on the drivers side so you will definitely see it the moment you walk up to the car and they had the audacity to not even mention it or have the integrity to own up to it. I had to point it out to them and then they questioned their staff.Sorry guys but this will be my last visit at this shop. Wish you the best but I don’t recommend anyone going to this shop as long as the current mechanics are still their cause they clearly don’t care about your property.
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November 2023 by Future Albino
Needed a new radiator — prior to Firestone I went to 6 different shops in the area, all of them said they were booked out 2 weeks and their price was much more than Firestone’s quote. Eric & the guys at the Hamden store provided timely and exceptional service. I highly recommend Firestone on Dixwell!2 ? ? & 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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November 2023 by Rj Munro
Terrible place don't bring you vehicle here they put scratches on my back bumper and try to say it wasn't them . If I can give it a no star I would. Manager douchebag also tries to call you a liar.
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October 2023 by Erica Pretty
I got some of the best service at Firestone I ever had. The service and professionalism was impeccable. The staff were kind, knowledgeable, and efficient. Especially Eric! Thank you for being amazing and making my visit smooth and seamless!
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September 2023 by Theresa Dinello
The associates offered excellent customer service. The person I worked with was extremely knowledgeable and explained everything so I could understand it. Would recommend to others about the timely manner they worked on my auto.
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September 2023 by Akeem Clarke
The best Firestone in CT! Knowledgable staff, fast and efficient. Chris always is a pleasure to work with.