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March 2024 by Jasmin Ramos
Johnnie Best is great!
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December 2023 by JM1
The tax preparer Francine Smith is very insolent and disrespectful! I was asked to come in at 9 AM to get my taxes done. I arrived on time, and she arrived nearly an hour late. When she arrived she never apologized to me, She literally had zero regard for her being late, so when I respectfully tried to express the inconvenience, she became very loud and pugnacious, as if I did something wrong. I can understand running late, no one is perfect, things happens, but what I can’t accept is not acknowledging how this affected my time. If this was the other way around she’d be upset too and would have a right to express that with out being ridiculed for it! The other tax preparer Shushma was late too, and when I expressed the inconvenience, she never become contentious, truculent and loud like Francine did, she ACKNOWLEDGED how this affected my time, apologized and explained her situation, and it was all good. When I told Francine this she replied “well Shushma and her have different voices” That is simply not an excuse. No accountability for her actions whatsoever!
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May 2023 by Harshal
Filed tax returns and ITIN application this year through them. All went smooth and paid $300. Immediately after that, the agent stopped responding to any messages I left in the chat. Couple of issues I had regarding the applications were time sensitive. However, no response from the agent till date and those questions and messages remain unanswered. I called them several times to get answers and to request my agent to respond to my messages. Each time I was told that my message will be sent out but I never received any call backs. Once you pay their fees, you're on your own. Worst possible service!!!
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April 2023 by J da
My husband and I have been filing taxes to H&R Block for years. I highly recommend Mr. Liu, he's so patient, thorough and explained things for us to understand everything; he really knows what he's doing and very accommodating as always. The staff is always polite, helpful and friendly.
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February 2023 by Pretty PettyPea
Ask for Lorraine.. shes the absolute best!
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February 2023 by Maurice Chandler
Go it's your money worth
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June 2022 by Maria-Threese Serana
My tax preparer, Ms. Lorraine Renee Wright, was very accommodating, clearly explained to me what needed to be done, and is as professional as she is approachable.
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May 2022 by Pinny S
Never again. They failed to provide me a quote that I asked for. The prices have gone up from last year $130 to $200!!!! My tax women LEFT for vacation without finishing my taxes so another person had to do them. That women called me at work after I was already setup for a call for my taxes on a saturday when I was off!!! Then when she called me on Saturday she had the nerve to say oh my god when I stated I cannot be on the call for long as I had things to do. Which my time is just as precious and if my previous tax person did her job I wouldnt of had to do this all over again. The rudeness from the second women was unreal . I clearly was an inconvenience to her. Horrible company just horrid
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March 2022 by tanya marie yates
Clean, efficient, no wait time, helper was excellent.
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March 2022 by Shaun Heyward
It was quick and easy very helpful staff
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March 2022 by Michael Graham
I love the lady who work with me
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February 2022 by Angel Rodriguez
Rene is the best she is exceptionally knowledgeable very accommodating to my needs
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October 2021 by Robin Gengaro
Although I appreciated your patience and expertice, the cost was way too much. I understand the different filings for itemized returns, but not for almost twice as much as my accountant of 35 years, which really stunned me. Thank you, Lorraine!
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October 2021 by Roenaja Moore
Hung up in my face bad service
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August 2021 by Christine
I scheduled an appointment for 12pm today at the Hamden location. When I got to the office, a woman was waking out and said that there was one worker in back finishing up with her husband. So I sat and waited patiently. No big deal.At no point did Thomas (who my appointment was with) come out and tell me how long it would be, or even greet me. So, at 12:25, I finally said towards the back "Excuse me, I don't mean to interrupt..." and he ran out and I continued, "I had an appointment for 12..." and he said, "I know, but I'm with this guy and I'm the only one here." He wasn't rude, but you would think he was dealing with a line of people waiting, he was acting so overwhelmed.So he asks what I'm there for, starts fiddling through my papers while we stand at the desk. He asks a few questions about it, and keeps flipping through, like he'd never seen that request from the IRS before. They needed to know something about insurance through Market Place, that I supposedly had. I explained to him that I did my taxes online through H&R and maybe I did something wrong. He said that's a possibility, and he kept talking in circles, fiddling through the same papers, and gave me no useful information. I finally told him "I don't mean to be rude, but that's why I made an appointment, to get this fixed because I don't know how to do it." He tells me he knows, and tried to tell me to send the form I had with another form to the IRS, which even I knew isn't what I need to do. I told him I'd figure it out, and thanked him for his time (obviously there was no charge as we just stood at the counter).I waited until the end of the day to post this, as I had hoped as a professional he would possibly reach out when he was less frazzled to apologize and ask me if I wanted to reschedule. He did not.So now I'm left trying to figure this out myself, or find another preparer. Very disappointing, as I've used H&R Block tax professionals in the past and never had an issue.
